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Phone number for repairs

I have lg lap top and hinges have broken and am trying to contact company to get parts it is a lg LS 50-S

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LG's contact information is located at http://www.lge.com/support/contact_us.jsp

Click on "How To Obtain Repair Service" and select your location and it will allow you to fill out a contact form. I hope this helps.

Posted on Jan 08, 2008

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Here is the response that I got from Verizon customer service today via e-mail. I, too, have the broken hinge on a new LG VX8350:

"According to our records a limited number of LG VX8350 devices may exhibit a cracked hinge or stress cracks on the front housing from normal operation. LG determined hinge / stress cracking is due to a production issue with the hinge. LG has implemented corrective action to resolve issue in future production and devices repaired by LG."

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My Gateway laptop model TB120 hinge is broken. any one knows where i can buy a hinge for this model.


This may help and may not. It seems there are lots of people having the same problem you are. The best way to get a replacement seems to buy a cheap junked out Gateway and use the hinge from it. However I would be very careful doing this because the one you buy may not have a good hinge. As many people there are with these issues I would contact Gateway to see if they had a replacement part and would ask to file an official complaint. In addition here is a number to a laptop repair company, they will help you find the most cost effective way to fix your laptop. They are good I have used them for parts before. 1 (800) 999-4409

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Sorry to tell you that the company is out of business. You will have to find a repair center to work on the unit for you. You should have them check the unit and see if it can be repaired for a reasonable price. If not you may have to purchase another dvd player. You may have a friend who can help with a do it yourself repair. That would save you the cost of taking it to a repair service. You might find parts for the repair on e-bay or other parts sources. I hope this information helps you with your problem.

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You need to march right back to Verizon and demand a new phone. If you do a search on the internet, there are multitudes of people with the exact same broken hinge problem. This is a design defect and should be replaced no questions asked. Verizon knows about this problem. I had my phone less than 6 months when my right hinge just broke...no dropping or other damage. I went in and they replaced it free of charge - because they knew about the problem. That was just a month ago and my right hinge broke again today...one month later. I am going to demand a new phone or they will be facing a class action law suit. Who ever told you this had to be filed with insurance and that you have to pay $50 did not know what they were talking about. Do what I am going to do and print off all of the complaints and present them to Verizon.

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As far as a solution, there isn't really one except for get a new phone if you can. Maybe even get the warranty on it (something like $7 a month plus a crazy deductible between $50-$100). After fixing it 1 or 2 times, you could have purchased a different phone. This is really upsetting because the Lotus is such an awesome design. LG, I hope you are reading this.

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I was able to take apart a VX8350 I have with a broken screen. I don't see any way to replace just the hinges with replacing the whole top part of the phone including the screen. The ribbon cable from the screen runs through the hinge part into the main assembly of the phone. It appears the cable can't be removed without cutting it.

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