The reset button is onthe back and you usually need a pen or pin to press it in. other than that confirm it is fully charged if it still isn't working then return it as faulty to the place you purchased it
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and make sure your battery is fully charged. Then try to do a "Reset"
.... by pressing and holding down the ON/OFF button for 5 seconds (or a
lot more) until the device powers on again. Yes, at times, it may take a
minute or more ! of holding that button down.
Assuming that your Tomtom is a Go910 or similar:
The normal solution for this problem is to reset your device.
This is done by pressing the reset button (usually found at the rear of the device) for a at least 15 seconds.
Once you have done this, turn your machine on and the red cross should have gone.
Do not panic when your devices start to malfunction, it is just a minor problem that can be fixed easily. The reason it does not get pass the introductory page is because a file that supports its operation is missing.
What you have to do is to reset your device using a computer. Data transfer might not work properly if the connection to your computer is through a USB hub or keyboard.
Reset your navigation device by holding the power button for about 15 seconds, then it restarts itself.
Connect your navigation device to your computer, then switch on your device.
Tom tom home starts, is the page you first get.
If home offers new application, click 'back',
Delete the tom tom application from your device and computer by clicking 'manage my navigation device',
Reinstall the application by clicking 'update my device',
Safely disconnect your device.
If the device still does not get passed the introductory page then you need to try backing up and restoring your device.
That should do the job.
look for a small hole on the outside case near the sd card reader. might need a paperclip or pin to poke the microswitch inside the hole. simply clicking the switch doesn't work, try holding it for 5 seconds then try to power up. Common problem with GPS devices, (my mio included) is after being plugged in for a long time, the battery life becomes nil and it relies upon the charger. Check tom to xl for further problem solving. google search TOM TOM XL won't power up.
You need a Tom Tom USB Cradle that will allow you to connect your tom tom to a computer. Assuming you already have one, then just connect the Cradle to a working USB port on the computer, then with the computer turned on, plug your GPS into the cradle. It should come on automatically and ask you "Connect to Computer?" Just press Yes on the GPS screen and your GPS will attempt to talk with your computer. It will automatically download updates for your system software and any mapping corrections made by you of other users. If it does not automatically download updates, then you need to launch Tom Tom Home. Once this launches one of the first screens has a button titled "Update My GPS" Just touch this bitton, or click it with your mouse... and you will be away.
Just had this problem with my Tom Tom XL IQ Routes. Screen freezing and then rebooting exactly every 3 minutes just after I had done an upgrade to maps and application software. After trying a software reload and getting nowhere I solved it by simply doing a factory reset using the factory reset option in the units menu. No problem since. Couldn't believe it was that simple. I will however be keeping a very close eye on it!