Question about Maytag Neptune MAH5500B Front Load Washer

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Clothes are coming out wet after going through the extra spinning cycle. When trying to make another cycle, the machine was making a strange noise.

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Hi,
There is a water pump in the machine which pumps the water out of the outer tub and into the drain, after the wash and rinse cycles. It is possible that this pump isn't working properly. I think if it weren't working at all, you wouldn't be able to get beyond the wash cycle. It has been my experience that small articles of clothing may get washed or spun out of the inner tub and into the area around the pump pick up, thus partially blocking the flow to the pump. It's also possible that the drain hose from the pump to the drain may be partially clogged. It is also possible that the pump doesn't run sufficiently long to get all of the water out because its' motor gets hot and shuts down or because of a problem in the controls mechanism which manages the the starting and run time of the pump.
unplug the washer from the wall outlet and probe under the inner tub, or possibly remove the tub to see that there is no blockage from clothing. It's also possible that things left in clothing pockets like paper clips, small plastic items, etc. can get into the pump and lock up the impeller. If you're sure it isn't blocked you can then run a "short cycle", no load and water only, and watch to see how much water comes out of the discharge hose where it's hung on the drain pipe. It should gush out, and tub should be free of standing water prior to the start of the first rinse cycle. If it does not, then you'll have to access the pump and clear it of obstructions or replace it, if defective. A fair handy man can get to pump either from the rear of the machine with back plate off, or by removing the cabinet cover from the frame, depending on the model of the the machine.

In short follow the instruction..
1) Lift the lid during the spin cycle. If the tub is not spinning, you may have a damaged motor coupler. Call a repairperson to replace this part.
2) If the tub is spinning, recheck the load to make sure it is balanced. If you are certain the load is balanced but your clothes are still wet, you may need to call a repairperson to replace a damaged motor pulley, tub bearing, belt, or clutch.
Or You may have a problem with your drain hose or pump.
1) Be sure the drain hose isn’t kinked.
2) Check the tab on the lid that strikes the lid switch; if it is broken, the washer may stop during the drain cycle. Press and release the lid switch. If it doesn’t click each time you do this, it’s probably broken. If you’re experienced at home repair, you can remove the switch, test it, and replace it if needed; otherwise, call an appliance repairperson.
3) The water pump may be broken or clogged with a small article of clothing, or the controls may be broken; call a repairperson.

Thanks for contacting fixya.com

Posted on Nov 12, 2009

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