Question about Samsung Yepp YP-Z5QB MP3 Player

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Touchpad not working

My touchpad has been getting less & less sensitive until today I've been able to deal with it. Today, no matter how I touch it rub it using my nail, skin, etc... anywhere on the pad does not work. I've reset several times, connected to computer, deleted, added new songs all in hope of remedying the non responsive touchpad. All I'm able to use is the 1st item on each screen for example Music -> Artists -> 1st ARTIST then ALL songs by the artist... Kindly advise... Thanks for listening. Tom

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  • 175 Answers

SOURCE: Artist and Album folders/ tags showing "Unkown"

Ok I'm not sure about this one, but try and find out if the playlist are protected cos if they are it wont show up on your player. other wise contact samsung for support (

Posted on Jun 06, 2006

  • 1 Answer

SOURCE: Ipod doesn't show music in artists, only in albums.

Go to Get Info and unclick "Compilation". If it's a compilation it won't show the different artist, which is actually a cool idea.

Posted on Jan 05, 2008

  • 1 Answer

SOURCE: the touch screen does not work


Posted on Apr 02, 2008

  • 1 Answer

SOURCE: MAJOR Track Listing Order Screw Up...PLZ HELP

I no found samsung b310R usb modem driver on internet website

Posted on Apr 08, 2009

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the touch sensor wasnt made that sensitive that much so you may have to try harder to get it to work if theres still a probelm download firmware.

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you've either knocked an internal connection loose, or the force of the impact damaged the player's mainboard.
you're going to have to either hope Creative still offers repair service for these things, or you're going to have to crack the player open yourself and try to figure out what's wrong.
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please mark the post with a fixya

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If you can get hold of a faulty unit on e-bay (with a working touchpad) you can easily replace the the touchpad without damaging any part of the mp3 player as it easily unscrews.

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This is a common hardware fault with this player. I guess it is why the model has been replaced.

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There is a circuit board under the touchpad that has probably gone bad. You should purchase a Zen Touch with some other problem like bad hard drive or broken screen, but that has a working touchpad, and swap the outer body for the working one.

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This isnt a solution but an additional request for help since I dont think it takes much to "break the touchpad" I stored mine in my purse for a while the purse was full to a level of "cozy" but not cramped and my touchpad also stopped working properly!!!
According to creative, changing the sensitivity is supposed to help (how the heck is this supposed to help when you cant get to the menu option??), they also said reformat (i tried 3times it didnt work), and the other thing ive seen is people say take it apart and clean it, i have not been this ballsy as of yet but may try. one other thing is some one said this maybe temperature related that if its too cold it may not work properly. (didnt work for me either).

Aug 16, 2006 | Creative Labs Zen Touch MP3 Player

5 Answers

Touch pad issues

Next time you try scrolling on the touch pad, also push down (really) hard on the touch pad(kind of like you're squeezing the player). Keep doing this, and you may get it working. I've dropped mine a few times, and this push/squeeze/scroll seemed to work.

Aug 10, 2006 | Creative Labs Zen Touch MP3 Player

4 Answers

Touchpad Issues

Yeah i've come across with one of like this before I replaced the touch pad and all ok.

Aug 07, 2006 | Creative Labs Zen Touch MP3 Player

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