My touchpad has been getting less & less sensitive until today I've been able to deal with it. Today, no matter how I touch it rub it using my nail, skin, etc... anywhere on the pad does not work. I've reset several times, connected to computer, deleted, added new songs all in hope of remedying the non responsive touchpad. All I'm able to use is the 1st item on each screen for example Music -> Artists -> 1st ARTIST then ALL songs by the artist... Kindly advise... Thanks for listening. Tom
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you've either knocked an internal connection loose, or the force of the impact damaged the player's mainboard. you're going to have to either hope Creative still offers repair
service for these things, or you're going to have to crack the player
open yourself and try to figure out what's wrong. good luck
please mark the post with a fixya
This is a common problem with these players. It is a hardware fault with the touch panel. It is probably why they were replaced with new models very quickly afterwards. The touch panel is a complete unit added to the device.
If you can get hold of a faulty unit on e-bay (with a working touchpad) you can easily replace the the touchpad without damaging any part of the mp3 player as it easily unscrews.
There is a circuit board under the touchpad that has probably gone bad. You should purchase a Zen Touch with some other problem like bad hard drive or broken screen, but that has a working touchpad, and swap the outer body for the working one.
This isnt a solution but an additional request for help since I dont think it takes much to "break the touchpad" I stored mine in my purse for a while the purse was full to a level of "cozy" but not cramped and my touchpad also stopped working properly!!!
According to creative, changing the sensitivity is supposed to help (how the heck is this supposed to help when you cant get to the menu option??), they also said reformat (i tried 3times it didnt work), and the other thing ive seen is people say take it apart and clean it, i have not been this ballsy as of yet but may try. one other thing is some one said this maybe temperature related that if its too cold it may not work properly. (didnt work for me either).
Next time you try scrolling on the touch pad, also push down (really) hard on the touch pad(kind of like you're squeezing the player). Keep doing this, and you may get it working. I've dropped mine a few times, and this push/squeeze/scroll seemed to work.