Question about Brother IntelliFax-2820 Laser Fax

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Printing problems Our fax is only a couple months old and is not printing faxes well. You can't even read them and there are two white lines running down the page. It's not displaying it needs a new toner cartridge or drum. Why is it not printing right?

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Re: Printing problems

There could be a couple reasons. One, it may be the person sending you the fax that has a problem with their machine. The easiest way to find out is, put a clean document in the feeder and make a copy. If the copy is clean then you know it is not a problem with your machine. The other possibility is that when Brother sells these new machines they only provide you with a starter drum and toner. Many times the drum may have defects and the machine does not detect these so you will not get a message telling you to replace it. If you do determine its your machine I would start by replaceing the drum unit first, then the toner.
Good luck

Posted on Jan 09, 2008

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