Question about Philips GoGear HDD6330 MP3 Player

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Strange symbols My gogear is dispalying tiny squares instead of list of artists.Its also on the tracks list as well.Nothing will play.I have reset and it doesnt work. I also moved all the files onto a folder in my pc as I was scared they would be lost I then deleted them from my player but they are still showing as being in the player.Help!!!!!

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Re: Strange symbols

That happens with me too.. i dont know a fix for it really but i know the cause, its caused by a language support plugin not being in the player (in my case japanese) if your files arent english i can understand, as for the player not being able to delete files try getting the software from the philips site and formatting it, the stupid thing did the same to me.. and the software gave me all the needed updates =)

Posted on Jan 11, 2008

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How do i turn shuffle off philips GoGear ?

Go to your settings menu, playback mode, set it to "Repeat" instead of shuffle. You'll be able to play your playlist alphabetically beginning to end, but only by album or artist after that. I think when it gets done with the last song it'll stop? Not sure. Not enough info on the WWW.

Jan 03, 2011 | Philips GoGear Flash MP3 Player

1 Answer

I want to remove a artist from my playlist

if you dont like the artist or music albums name to be appearing in the display(which is sometime annoying)the trick is here.drag and drop your songs and mp3 lists into the player just like basic copy and paste in windows.the name of the album and artists appear in the display only if you synchronize your player with the computer using players(like real,Wmv etc).
so go for the basic copy and paste instead of synchronizing option.please let me know your feedback.

Dec 29, 2009 | Philips GoGear HDD1830 MP3 Player

1 Answer

When I press

it's because the iriver doesn't reconize the artist. the artist name, album etc is set in the file's info. you can write that info yourself so the iriver can reconize it. for example I opened Winamp, imported the songs I wanted in my iriver, right clicked on the the first songin my list, selected FILE INFO and went on and completed the artist field myself. did the same to every other song....and now the iriver reconizez the takes some time indeed...and I don't know of any other easyer method that works.....but this one surely will. good luck :)

Dec 15, 2009 | iRiver E100 Digital Media Player

1 Answer

Probably a processor performance issue but I'll ask anyways

This player will not recognize any ID3 tag information that was made after 2005 - the player is that old - that is why you are getting blocky letters. Do not use this mp3 player with Windows Media Player 11 or Vista - it will irreversibly fail. I would seriously consider reading the user manual - it shows you how to reset the player - by pressing and hold the Power On/Off key and the Volume + key for a couple of seconds - and everything. Here is the link:

-Tha Mp3 Doctor

Dec 29, 2008 | Philips GoGear HDD6330 MP3 Player

1 Answer

All files deleted

This problem is caused by a corrupt database file. When the player starts it doesn't scan the hard disk, it reads the database file instead. Anything that it doesn't find in the file, it ignores. This means that your tracks have not been deleted, but the player can't 'see' them.

You will need to repair the player using the Philips Device Manager. This will format the player and reload the system files.

The latest version can be downloaded here:

If you don't have the tracks on your PC, you can copy them off the player as follows:

Connect the player to the power supply and the PC.

Press and hold [POWER ON] & [VOL+] to reset the player.

When the player resets, quickly release the buttons, then press and hold [VOL-]

The player should register as either Removable Drive or GoGear, and a drive letter eg. e:

Once the player has registered on the PC, release the [VOL-] button,

You can now use the player exactly the same as a hard disk, and drag & drop the tracks to you PC.

Restart the player, use the repair function of Philips Device Manager to restore the player, and re-load the tracks as normal.

Jul 28, 2008 | Philips GoGear HDD6330 MP3 Player

1 Answer

Will not play songs in ALBUM order

yes, this player is naturally alphabetical, but you can re-edit the track #'s in the id3 tag, and then retransfer the song to the goGear - should work

Jul 05, 2008 | Philips GoGear Flash MP3 Player

2 Answers

Frozen screen

Sounds like the database has become corrupt. The only cure for this is to restore the player.
This can be caused by shock to the player, not "safely disconnecting" from the PC, or incompatible Windows or Media Player version.

Assuming you player is a Philips HDD1830, install and run the Philips Device Manager from the product CD.

Select the repair/restore option.

Connect the player to the power supply and PC, then follow the on-screen prompts.

This will format the player, and restore the system files.


If you player is an SA6085 or SA6185, then the same method applies, but you will need to press and hold [VOL+] on the player whilst connecting to the PC, until told to let go.

If this doesn't help,, post your model number for more specific help.

May 14, 2008 | Philips GoGear HDD6330 MP3 Player

1 Answer

Philips GoGear mp3

Sounds like the files are DRM copy protected.

You can check for protected tracks.
  • In Windows Explorer, go to the folder where the tracks are stored on your PC.
  • Click on View -----> Details
  • Right click on the header bar in the right hand window and select protected. (If protected is not listed click on More)
  • Tracks will be listed with No or Yes under "protected". Check your non-playing tracks are listed as No, under "protected".
The HDD1830 is not compatible with protected files, although your PC will play them ok.

Feb 29, 2008 | Philips GoGear HDD1830 MP3 Player

1 Answer

Selecting a song

Sounds to me like you have a corrupt database. I had exactly the same problem and the only thing to do is format your player. This does seem to be common problem from what I have read on the internet. Go to Sandisk's site and download the firmware updater also.

Feb 15, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

My lists are in reverse order

You have to delete those songs off the player, put them in reverse order in Windows Media Player, and then reload them to GoGear. I know it's a pain, but it is the only method that works.

Jan 02, 2007 | Philips GoGear HDD6330 MP3 Player

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