Question about Lexmark 2380 Plus Matrix Printer

3 Answers

I use the Lexmark 2380 plus printer for one form only. It is a 4 part carbonless form, but the last page of the form is extra thick which actually makes the form 6-7 pages. About 6 months ago, the last page of the form started printing super light almost unreadable. I changed not ony the ribbon, but installed a new print head which seemed to work...until now. The last page of the form is not printing super light again. I have the paper thickness guide at 7 and the ribbon at position #2 the darkest. Any ideas?

Posted by on

  • 3 more comments 
  • info16655 Nov 12, 2009

    Thank you for replying. I did change the print head about 6 months ago...I figured after 14 years of

    use it seemed reasonable.



    After changing the print head, it worked for awhile and now the light print on last (extra thick) page

    of the form is a problem.



    What are surgical spirits and where do I get? Would I remove the print head to clean it then? How exactly

    would you do this print head cleaning process?



    You mention the driver pins can become bent, can you unbend them? Or...once bent your

    just SOL? Reducing the paper thickness guide to #6 does nothing at all. Thank you again.

    Sherri

  • info16655 Nov 19, 2009

    Thank you for the information and I will bid on that lot of print heads...why not.



    BUT....I cannot recall how to remove and then reinsert the print head, can you

    elaborate on that for me please?



    Thank you

    Sherri

  • info16655 Nov 19, 2009

    Thank you, this was above and beyond the answer I needed :-)



    Sherri

  • info16655 Nov 19, 2009

    I thanked you for sending such a detailed reply and I meant it.....BUT.....the

    steps involved in doing the Printhead-to-Platen Gap Adjustment seems

    beyond my capabilities.



    The instructions call for using "feeler gauges" now where would I get those?



    Help!!!!!!!!!!!!!!!!!!!!1

    Sherri

  • info16655 Nov 23, 2009

    Thank you for your comment...however, I do not have the tools or whatever it is you

    need to make this printhead gap adjustment. Is there another method to do this

    adjustemnt once print head is removed and replaced with new? Anotherwords...

    eyeball it perhaps?

    Sherri

×

3 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 4,090 Answers

Try inserting one of those hard plastic ( felexible) backing sheets in with your document


Thanks for using FIXYA

Posted on Nov 24, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Lexmark Master
  • 15,557 Answers

Are you able to keep track of how many papers you print with that.
Here is the service manual!!! Yes I cannnot believe they have it online. Anyway you should check the procedures that are listed for adjustments and gaps settings.
http://www.mticom.com/lexmark/pdf/lexmark_2380_users.pdf

Posted on Nov 20, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 1,653 Answers

Just before you rush off to buy a new print head try cleaning the head with some surgical spirit as this contains oil and will act as a lubricant on the head pins and also clean off the ribbon ink residue at the same time. If this does not work then you are looking at a new print head. One problem of hammering a print head in this way is that the driver pins can become bent due to the excessive resistance and forces on them. Also you could try reducing the paper thickness guide to #6 but it won’t last for too long. I would also suggest doing this and cleaning out all the paper dust on a monthly basis to prolong the head life as long as possible.

Posted on Nov 12, 2009

  • 5 more comments 
  • Karl Wright
    Karl Wright Nov 12, 2009

    I will send you some additional info tomorrow.

  • Karl Wright
    Karl Wright Nov 19, 2009





    First off - Surgical spirits can be obtained from a pharmacy. You will not need a lot but it does have a lot of domestic uses and is good for mechanical things as it is oil based. You will need to remove the print head and then arrange a small tray or container with approx 1/3 inch of surgical spirit in it and the place the print head front face down in the spirit so that the face and pint exits are immersed in the spirit. Leave this alone for about 1 hour and then lightly brush the front of the head and then immerse for another 10 minutes and then remove and dry. Place back in the printer and print a document. There might be a residual ink deposit emitted from the head on the paper due to the surgical spirit softening it. This will assist with pin firing and cut down on mechanical resistance.



    The Printhead has an expected life of 200 MILLION FIRES PER WIRE.



    In many print heads, including the 2380, the pins can be straightened but this will involve dismantling the print head and as the 2380 head is made in an enclosed fashion it is not so easy to do and you need a precision instrument set and a lot of patience and know how. I would therefore advise against it.



    Incidentally there is an eBay auction offering 11 heads for $29.95 plus $11 shipping at present and ends to day at http://cgi.ebay.com/IBM-Lexmark-Print-He...



    so if you want to pick up a bargain set of heads this looks like a very good deal as they are all working heads.



  • Karl Wright
    Karl Wright Nov 19, 2009

    Printhead Removal

    1. Turn the printer off.

    2. Disconnect the power cord at the printer.

    • Let the printhead cool for 15 minutes before touching it.

    • Be sure to avoid getting your finger stuck between the carrier and ribbon drive rack gear while moving the carrier.

    • Firmly grip the latch for the ribbon cartridge to move the

    carrier.

    3. Before you remove the printhead, set the form thickness lever to position 7.

    4. Remove the ribbon access cover.

    5. Remove the ribbon cartridge.

    6. Release the two latches [1] and then lift the printhead up and remove. If necessary gently pry the printhead upward with a screwdriver inserted under it from the right side.

    7. Disconnect the printhead cables [2] from the printhead connector.



    Reassembly Note: Be sure the printhead cables are correctly aligned and secured. Be sure to perform the Printhead-to-Platen Gap Adjustment procedure






    Printhead-to-Platen Gap Adjustment

    WARNING:
    To prevent damage to the printhead when this adjustment

    is made, be sure a gap exists between the printhead and the

    right end of the platen before you turn the printer on.

    Perform the printhead-to-platen gap adjustment after replacing or

    disassembling any of the following parts:

    Carrier

    Platen

    Pinch Roller (Lower)

    Ribbon Drive Rack Gear

    Side Frame (Left)

    Side Frame (Right)

    Paper Separator

    Feed Roller (Lower)

    Paper Guide.

    Note:
    Make sure the top cover is installed.



    1. Turn the printer off.

    2. Remove the ribbon access cover.

    3. Remove the ribbon cartridge and paper.

    4. Set the form thickness lever to position 1.

    5. Move the carrier so that it is just to the left of the left upper feed roller, approximately 50 mm (2.0 in.) from the left side frame.

    6. Using feeler gauges [1] of 0.35 mm and 0.40 mm (0.014 in. and 0.016 in.), move the left carrier bushing [2] forward or backward until the gap between the printhead [3] and platen [4] is between

    0.35 mm - 0.40 mm (0.014 in. - 0.016 in.).



    Note:
    The gap should be wide enough for the 0.35 mm (0.014 in.) feeler gauge to slide in smoothly without catching, but too narrow to insert the 0.40 mm (0.016 in.) feeler gauge.



  • Karl Wright
    Karl Wright Nov 19, 2009


    7. Move the carrier so that it is just to the right of the right upper feed roller, approximately 50 mm (2.0 in.) from the right side frame.

    8. Using feeler gauges [1] of 0.35 mm and 0.40 mm (0.014 in. and 0.016 in.), move the right carrier bushing [2] forward or backward until the gap between the printhead [3] and platen [4]

    is between 0.35 mm - 0.40 mm (0.014 in. - 0.016 in.).



    Note:
    The gap should be wide enough for the 0.35 mm (0.014 in.) feeler gauge to slide in smoothly without catching, but too narrow to insert the 0.40 mm (0.016 in.) feeler gauge.



    9. Repeat Steps 5 and 6 and readjust the gap if necessary.

    10. Repeat Steps 7 and 8 and readjust the gap if necessary.

    11. Set the form thickness lever to suit the paper thickness you are using.

    12. Install the ribbon cartridge and paper.

    13. Install the ribbon access cover.

    14. Run the self test and check the density of the printing. Repeat procedure if necessary.











  • Karl Wright
    Karl Wright Nov 20, 2009

    You can buy feeler guages at most car spares and tool shops.

  • Karl Wright
    Karl Wright Nov 20, 2009

    It is actually a much easier job that it sounds. You just have to think that the feeler guage is niothing more than a small sheet of stainless steel with a known thickness to place between the head an platten just to adjust the distance correctly. If you are not confident to do it then just get someone who is good with simple mechanics or tools to do it for you.

  • Karl Wright
    Karl Wright Nov 23, 2009

    Sorry to say but there is no other method to get this correct and there are no shortcuts.. That is the way defined by Lexmark IBM and how the engineers are trained to do it.

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

PRINTS TO SLOW


Hi,
Dear...
1> Use the properties section to check the speed settings in the driver and try again.
2> Printhead alignment checked.
3> Has someone changed the setting on the printer to Print "Best Quality" instead of normal?
4> Finally Full servicing Lexmark 2380 Plus Matrix Printer.

thanks...

Feb 15, 2013 | Lexmark 2380 Plus Matrix Printer

1 Answer

We have a 3 part carbonless contract which is printed on both sides. The 3rd page is barely visible when the original 3 part form is completed (filled out) by ball point pen. Is it the carbonless paper...


Carbonless paper is great, but it deteriorates with age.
(Nothing new here. )

I don't know that there are different sensitivity paper available, but usually to get a good result the paper should be on a flat hard surface.
Naturally the writer must press much harder than with carbon paper.

- Yes, I have once seen carbonless paper forms printed on the wrong side. -

May 11, 2011 | Xerox Carbonless Paper, 3 Part, Letter...

1 Answer

How do I align the top of form position & for adjusting printing position on my pre-printed form?


Make sure continuous forms are in the printer.
Press Alt and then press Setup to enter Setup Mode.The
printer prints out the Main Menu.
To select a function, press the buttons listed on the printout.
To save the setting and leave Setup Mode, press Start/Stop
until out of the menu.

Jul 13, 2010 | Lexmark 2380 Plus Matrix Printer

2 Answers

Lexmark E 342 n paper jam with error code 201


According to the LexMark support page, this is most often related to not getting the print cartridge assembly properly positioned. (Left and right sides not fully in place). Another possible source is paper in the output tray when using the double sided printing feature. (This leads to grabbing an extra sheet when it tries to retrieve the paper to print the second side. Paper stock thickness will change the number of pages printed before this happens.).

I hope this helps.

Sep 03, 2009 | Lexmark E342n Laser Printer

1 Answer

Lexmark 2380 plus won't stop printing


i think its a firmware issue for me..

I experience it before with my printer ..

I just flash with another firmware..
and if the problem still exist..try to

uninstall printer driver and install another one.^_^

May 13, 2009 | Lexmark 2380 Plus Matrix Printer

1 Answer

Dot matrix printer. very light print on last page of form


Hi and welcome to FixYa,

Based on your description, the printer is working, it is not a form issue, the printer head is good, an adjustment might be needed and it works, there is no reason to replace the Lexmark 2381plus printer even if it is 7 years old (not unless you would want to).

To the faint printing on the last of the 3 pages:
  • the take-up spool/wheel drawing the ribbon is not working (most likely). The ribbon is not moving hence the printer head is not striking fresh ribbon area. Check the ribbon cartridge, it may be stuck or the driving spindle where the ribbon's take-up spool/wheel locks into. It may need a bit of cleaning and/or lubrication;
  • the printer head is slightly adjusted away from the paper. Normally, there is a mechanical lever/adjustment that sets how many paper & duplicates are fed. Adjust for 1 only.
Good luck and thank you for using FixYa.

Jan 30, 2009 | Lexmark 2381 Plus Matrix Printer

2 Answers

I have a 7 year old Lexmark 2381plus dot matrix printer. Recently, the print on the last page of the 3 part form has become very hard to read (very light). I changed the ribbon and have the form setting...


Hi and welcome to FixYa,

It would seem you posted twice.

Based on your description, the printer is working, it is not a form issue, the printer head is good, an adjustment might be needed and it works, there is no reason to replace the Lexmark 2381plus printer even if it is 7 years old (not unless you would want to).

To the faint printing on the last of the 3 pages:
  • the take-up spool/wheel drawing the ribbon is not working (most likely). The ribbon is not moving hence the printer head is not striking fresh ribbon area. Check the ribbon cartridge, it may be stuck or the driving spindle where the ribbon's take-up spool/wheel locks into. It may need a bit of cleaning and/or lubrication;
  • the printer head is slightly adjusted away from the paper. Normally, there is a mechanical lever/adjustment that sets how many paper & duplicates are fed. Adjust for 1 only.
Good luck and thank you for using FixYa.

Jan 30, 2009 | Lexmark 2381 Plus Matrix Printer

1 Answer

Need to download my 2380 lexmark plus printer in this computer


download from this link copy and paste the link on the address bar or you webbrowser.


http://downloads.lexmark.com/cgi-perl/downloads.cgi?ccs=229:1:0:9:0:0

Jun 29, 2008 | Office Equipment & Supplies

1 Answer

Lexmark 2380 Top of Form


Can't get printer to set top of form. Can you help?

Dec 10, 2007 | Lexmark 2380 Plus Matrix Printer

Not finding what you are looking for?
Lexmark 2380 Plus Matrix Printer Logo

Related Topics:

213 people viewed this question

Ask a Question

Usually answered in minutes!

Top Lexmark Office Equipment & Supplies Experts

Roopesh S
Roopesh S

Level 2 Expert

228 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18390 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Are you a Lexmark Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...