Question about Symantec EndPoint Protection 11.0 Full Version Volume License for PC

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Why scan failed to start in symantec - Symantec EndPoint Protection 11.0 Full Version Volume License for PC

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Click on the start button.
click on the run button and tyoe msconfig.
check whether it is in selective startup and change it to normal startup and restart the computer and try to run the scan.

Posted on Nov 13, 2009

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Posted on Jan 02, 2017

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Whenever I start scan, it stops responding after 5


your window can come up again:
1 open taksmanager
2 click on new task button
3 type explorer.exe

your window will come again.

in regards to antivirus:
i think u have to reinstall freshly, the present copy has become corrupted.

Feb 10, 2010 | Symantec AntiVirus Scan Engine

1 Answer

Symantec scan engine able to scan pdf malicious scripts?


Scanning a malicious PDF can be done with Symantec.
See http://support.symantec.com and search for Malicious PDF...
there is a support document for this.

Jan 19, 2010 | Symantec AntiVirus Scan Engine

1 Answer

Have a virus and i want to reboot back to factory setting. i have a hp mino 110-1034nr


You can try to remove the virus first, and if this fails the reinstall Windows back to the original settings.
Try these WEB-based Virus Scan first, they may remove your virus.
Trend Micro HouseCall
http://housecall.trendmicro.com
Symantec - Norton Security Scan
http://security.symantec.com

Dec 24, 2009 | HP Mini 1035NR Notebook

2 Answers

Couldn't start scan. scan engine returned err(symantec antivirus)


Download and run the removal tool found here
Reboot and re-install the anti-virus program. If your subscription has expired we can recommend a very good free anti-virus program.

Mar 18, 2009 | Symantec AntiVirus Corporate Edition for...

1 Answer

Scan failed to start


hello!

You need to reinstall the Symantec software to fix this problem.


please rate my solution:)

Feb 19, 2009 | Computers & Internet

1 Answer

Symantec Antivirus scans (full/quick) complete in 1-2 seconds


Nortons only protects you now, It will not fix a previous problem without sending them more money, try running Ad-Aware from Lavasoft it is free, and also download and run CCleaner they both are free and clean-up registry problems and adware plus much more.

Jan 26, 2009 | Symantec AntiVirus Scan Engine

2 Answers

How do i get rid of a W32.SillyFDC virus


The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.
  1. Disable System Restore (Windows Me/XP).
  2. Update the virus definitions.
  3. Run a full system scan.
  4. Delete any values added to the registry.

For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:

Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).

2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
  • Running LiveUpdate, which is the easiest way to obtain virus definitions.

    If you use Norton AntiVirus 2006, Symantec AntiVirus Corporate Edition 10.0, or newer products, LiveUpdate definitions are updated daily. These products include newer technology.

    If you use Norton AntiVirus 2005, Symantec AntiVirus Corporate Edition 9.0, or earlier products, LiveUpdate definitions are updated weekly. The exception is major outbreaks, when definitions are updated more often.


  • Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them.

The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.

3. To run a full system scan
  1. Start your Symantec antivirus program and make sure that it is configured to scan all the files.

    For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.

    For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.


  2. Run a full system scan.
  3. If any files are detected, follow the instructions displayed by your antivirus program.
  4. Delete the autorun.inf file from writeable removable devices, if necessary.
Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.


After the files are deleted, restart the computer in Normal mode and proceed with the next section.

Warning messages may be displayed when the computer is restarted, since the threat may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

Title: [FILE PATH]
Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.

4. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. For instructions refer to the document: How to make a backup of the Windows registry.
  1. Click Start > Run.
  2. Type regedit
  3. Click OK.

    Note: If the registry editor fails to open the threat may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.

  4. Navigate to the following registry subkeys:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
    HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows\"load"

  5. In the right pane, delete any values associated with the worm.


  6. Exit the Registry Editor.

Dec 18, 2008 | Microsoft Computers & Internet

6 Answers

Symantec: Scan engine returned error 0x20000058


this error is due to some file missing in symantec antivirus. u try to reinstall it

Feb 23, 2008 | Computers & Internet

1 Answer

Symantec won;t complete the scan


unistall Norton and reinstall it or try another Virus protection...I prefer either System suite 7 or avast.

Nov 17, 2007 | Microsoft Office Outlook 2003 for PC

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