Lang Platinum series convection oven
posted by Cookie Guy on Jan 07, 2008
Hi:
I have two Lang Platinum series convection ovens. Each one has a problem. One will give me an error code on the LCD control panel when adding a new product and then shuts the oven down.
The second oven will under bake cookies and burn cookies ON THE SAME PAN!!!
The ovens are new and under warranty but when the service guys come out they check the temp,time and fan speed. All are OK so they cant find a problem and I get charged for a service call that does not resolve any of the problems.
Any ideas?
Solution #1
posted on Jun 17, 2008
ApprenticeI believe the fan is supposed to rotate one way, then stop and spin the other way, ie. clockwise, then counter clockwise. Did the service guys check this? what service company did you use? You probably already know this but make sure the sides of the pan are NOT touching any of the sides of the oven. I work for a service company myself and I have to say if I got this call and neither of those two things solved it, I would be stumped!
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