Question about Zenith Z50PX2D 50 in. Plasma HDTV
I did the whole phone and fax dance with LG (never again). I found that both service places they recommended locally were known for their even worse support and service. It basically came down to free parts but no help with the labor. I knew the labor would cost around $500 so I decided to go it alone. I bought the Z-sustain board online (discountmerchant) and recruited some help getting the Zenith off the wall. One new board and 30 tiny screws later...problem solved. A lot of people are replacing the Y-sustain board but that one is a tad more expensive. I told myself that if the $160 Z board wouldn't fix it, I'd just go with a newer plasma. But as of tonight, I am enjoying my once thought blank wall art in all it's HD glory.
PS - If you aren't confident in replacing any of the boards yourself, just find someone who is familiar with the internals of a desktop PC. That person will also come in handy for lifting and moving this friggin boat anchor.
Posted on Mar 07, 2009
I too, like so many others, had (and continue to have) problems with my Zenith 50" plasma tv, Mod Z50PX2D. The loud "pops" and then a blank screen. As I write this, my tv is in the repair shop for the FOURTH time in less than three years! Fortunately, the repair has been covered each of the three previous occasions. I called LG @ 877-543-8325 today and spoke with an extremely nice and courteous individual. He advised me that he would fax authorization to cover the costs to the repair shop within 2-3 minutes after our call was ended. It appears to me that LG is stepping up to the plate and assuming the responsibility of this prolem with the Zenith plasma tv's. I applaud them for that! By the way, my phone call took less then 4 minutes from start to finish. It's much easier to call LG, explain the situation (politely) than to call an attorney for a class action lawsuit. I think you'll be satisfied with the results.
Posted on Aug 25, 2008
Added to jseabums, post...
My Z50PX2D was just over 2 years old and well out of warranty when the “Pop/Blank Screen” problem struck. However, LG took great care for the situation.
I civilly called LG's customer service (very nice people… all of them). LG’s CS phone number is (877) 543-8325. After a few short phone calls (less than 5 minutes each) over 4 day period, they extended my warranty and it is currently being serviced ($0 out of my pocket).
Here are some tips on the working with LG on the “Pop” issue (this should reduce the number of phone calls needed):
- RULE #1… Be respectful to all of them, everyone I spoke to were extremely nice.
- Have the model number, serial number, date of purchase and original receipt (they will require it faxed) on hand.
- Call LG Customer Service (877) 543-8325
- They will ask how they can help: Tell them what happened to your TV and you want to see if they can extend your TV’s warranty for the “pop” problem.
- They will setup a case:
o Will ask for your information (name, address, phone, model, serial number, date of purchase)
o Will ask what the problem was (IE: watching TV, there was a loud pop from the TV and the screen went out). No need elaborate too much, they know this problem exists.
o Will ask for you to fax the receipt to their fax number (they will provide)
§ Note the case number, your name and phone number on the receipt before faxing.
- Before hanging up, ask them for the case number. This will make it easier for everyone when you call back.
- Give them about 24 hours before calling to verify they received the fax.
o If they have received the fax and applied the notes to the case, they should be able to let you know if they will extend the warranty on that call.
o If the fax was received but not yet added to the ‘Case’, give them one more day.
Hopefully you will have success in having your warranty extended.
Posted on Feb 08, 2008
I have the same tv and I called Zenith and told them that the tv was only 17 months old and after paying $2700.00 for it; I kinda expected it to last a little longer. I got a case # and fax them the proof of purchase. They were on top of it. My tv is fixed it took a month,but they gave me a whole new inside, so its like having a brand new one. Give them a call 1-877-9936484
Posted on Jan 11, 2008
I had the same symptoms evryone else had with this model. Last year 3 months before the Superbowl it was picked up to be fixed for free out of warranty. It was returned and picked up 3 times in 5 months before it was right. Now it is out again and at the shop, been there for 1 month now already. They always say parts are on backorder. I dont care if their fixing it for free if its been in the shop more than on my wall.
Posted on Oct 13, 2008
H E L P !!!!!!
I contacted LG yesterday about this and after making a fuss they agreed to pay for the parts. I had already put the unit in for repair and that facility isn't authorized by LG so I'm probably going to have to pull it out unfixed and go elsewhere.
LG require a purchase receipt but I can't find mine. I bought it online from Circuit City. Does anyone have a receipt they can scan and email me so that I can fax it to them?
By the way, the sustain boards are available on eBay for about $170
Posted on Sep 06, 2008
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