Question about Pitney Bowes 9920 Plain Paper Fax

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1.5 inch black line on incoming faxes - Pitney Bowes 9920 Plain Paper Fax

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Sounds like a paper clip (or similar) has fallen into the machine and is next to the drum.
Remove the drum unit and see if anything is in the machine or on the drum unit.
Replace the drum if it is close to the end of its life.

Posted on Nov 15, 2009

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The toner disposal part of this cartridge is full and leaving toner on the drum. replace the toner cartridge.

Posted on Nov 28, 2009

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SOURCE: Incoming faxes are black, except for 1

Have you replaced the image unit lately? The toner disposal section of the cartridge fills up and then spills out causing this problem. The interior of your machine is probably caked with toner also, so when you replace cartidge, you need to clean inside machine also.

Posted on Feb 24, 2010

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Brother Intellifax. When I make copies and send faxes there is a 2 inch black line on the side of the paper, but not when i receive faxes. Do I need a new drum? They run approximately 189.00 so any help...


It is NOT the drum. It is your document scanner. 2 inches wide is big so most likely it is not the typical scrap of paper or whiteout that gets stuck to the scanner glass. Lift up the ops panel where the documents are fed in to be copied. Look for a strip of glass that runs from one side to the other. Make sure there is nothing on the glass. At 2 inched wide it is more likely that you have some of the LED's that light up going bad. Under the glass is a row of LED's that light up to scan the document. If a block of these are not lighting up then this then causes the black band to show up. If this is the case then you will need to have the scanner repaired or buy a new machine which might be cheaper. No question tho, it is in the scanner as this is the only area that will cause clean incoming faxes but bad copies and outgoing faxes.
Good Luck and Thank You for using Fixya.

Sep 22, 2010 | Brother IntelliFAX 4100 Laser Fax

1 Answer

WE HAVE A FAX MACHINE THAT HAS A BLACK LINE GOING DOWN THE PAGE WITH FAX IN AND FAX OUT


For outgoing fax lines, check your scaner rail for any streaks, dirts or similar and clean scaner.
For incoming fax streaks, you can only check your drum unit for lines on surface and replace it, or lines is there because other side has dirt or similar on their scaner.

Hope that helps!

Aug 09, 2010 | Office Equipment & Supplies

2 Answers

Incoming faxes have black line running through the centre


If it is just from incoming faxes and not from anything you print/copy then it is the sender's fax machine that is dirty. If everything you do has that line, try cleaning the scanner glass and corona wire.

Jun 09, 2010 | Brother IntelliFax-2920 Fax

1 Answer

Copy and faxes come out with a black line on the left side about an inch from the side.


If your INCOMING faxes have the same black line as your copies then the problem lies in the toner cartridge. A line on OUTGOING faxes and copies would suggest something on the scanner glass. This is a small strip of glass under the cover where your originals are fed into. Another way of testing is to run a report from the operation panel. If a report generated from the machine is ok then it is the scanner glass. If the report has a line then it is in the toner cartridge.
Good Luck

Feb 20, 2010 | Canon FAXPHONE L80 Laser

2 Answers

Black line going down the middle of the page


lift the auto feeder and clean the scanner glass that your pages scan across -it is dirty. You can make a copy afterward and this will tell you if you have solved the problem.

Mar 05, 2009 | Brother IntelliFAX 775 Plain Paper Thermal...

1 Answer

Outgoing faxes are black.


just copy a paper if copy is black ur scanner is dirty or dead .first clean scanner with tissue other wise change it.if copy is ok result not black that is due to telephone line.by mian jee

Dec 15, 2008 | Brother IntelliFAX 5750e Laser Fax

1 Answer

3-INCH WIDE VERTICAL LINES RUND DOWN LEFT SIDE OF FAX MACHINE


Do your incoming faxes have the same marks?
If not you might find that the scanning part of your machine has a dirty mark on the glass or that the unit has become faulty.
Try and take a copy from the machine and print from a report or any print from memory.
If you have the black lines on both then i'd suggest getting a new drum unit, if u have it only on the copy I would have a look at your scanner glass and see if there is a dirty mark on it. if not maybe call out an engineer as the scanner unit maybe faulty.
Need anymore help msg me.

Dec 11, 2008 | Office Equipment & Supplies

1 Answer

2 inch black lines on left side of outgoing and incoming faxes and copies as well


Sometimes the drum cleaning blade craps out. Remove cartridge and inspect the drum, it should be clean.

Sep 12, 2008 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Receiving a fax


Faxes fail intermittently or with only one fax number
  • If static is present on the phone line, fax communication may fail. Have the phone line checked and serviced by the telephone company (or have the other party check their line). Phone line quality is the most common reason for intermittent fax failures. Some older locations and buildings have inadequate phone system wiring.
  • If you are trying to send a color fax and it fails, try sending the same machine a black and white fax. Normally the fax will detect that the other fax is not color capable and will offer you the option to send the fax as black and white but this might not always be the case. Do not send color faxes unless you know the other fax machine is capable of receiving color faxes.
  • Check the phone cable from the wall jack to the fax. It should not be coiled or longer than necessary. Coiling the cable can cause cross talk or echo on the line. Signal strength and quality can be lost with long cables.
  • Make sure the phone cable routing (and any cables not plugged into the same jack but sharing the same line) is not near any electrical appliances (electric motors, fans, kitchen appliances, or televisions). Many of these devices do not have sufficient electrical shielding and can induce electro-magnetic force (EMF) onto the phone line. Computers are usually shielded sufficiently and do not cause this problem.
  • Do not use a call-waiting service on the same line connected to the fax machine. The click sound caused by an incoming call can cause the fax to fail.
  • You can block certain faxes on some models. Verify that the telephone number of the sending fax is not blocked in the faxing software. This is usually located in the Fax History.

Nov 08, 2007 | HP OfficeJet 6110 All-In-One InkJet...

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