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Creative Zen doesn't respond to the buttons or music selector

My Creative Zen ModelDAP-HD0014 freezes, the buttons won't work, although I can her the music randomly. I sometimes can select the music and use the volume devices.

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  • 178 Answers

Most Creative zen mp3 players have a slide power on/off button, when slided completely back it sets the mp3 player on key block, maybe it's on key block.

Posted on Nov 12, 2009

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Dont have my creative zen touch model no: dap-hd0014 installation disk, how can i link my zen to my computer without disk ?


If you need to install the drivers for your Zen MP3 player you can go to http://support.creative.com/downloads/?h=7 and download what you need. The very first driver listed includes support for the Zen Touch, so all you need to do is download that driver, open it, and follow the install instructions.

Mar 03, 2011 | Creative Labs Zen Touch MP3 Player

1 Answer

Why creative zen v stopped suddenly working?


There's a hole in the left side of the player, the reset button for the player is in there, find something to poke in it, paperclips work nicely, and push it.

Dec 16, 2009 | Creative Labs Zen V MP3 Player

1 Answer

How do I upload music onto Creative Zen HD0014 from my laptop?


connect goto my computer and open the the drive to add.

In case you want to avail a free technical support,
just get in touch with one of the techbuddies they provide free

technical support, you can find them on http://tinyurl.com/n29l7c

Jun 18, 2009 | Creative Labs Zen Touch MP3 Player

1 Answer

Freezing


Using the instructions below try Cleanup first, if that doesn't work... (if you have a backup of all your music on your computer), try the format option


This is from Creative's website:
Zen V Plus and Zen V
  1. Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.
2. Press and hold the Play button while powering on your player.
3. When the player displays the Creative logo, release the Play button.

It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.
Message Edited by Jason-CL on 09-11-2006 12:02 PM

Forum Administrator
Creative Labs

creative_001.gif

Jan 06, 2008 | Creative Labs ZEN V Plus MP3 Player

2 Answers

Zen Vision M freezing during music upload.


Try to add your music a bit at a time instead of your whole library at once. That will freeze it. You can also try sync with Window's Media Player, which works a lot better than the Creative software.

Nov 29, 2007 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen Vision: M Freezing During Music Upload


have you download the latest firmware from creative?
http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?region=1

Nov 29, 2007 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Annoying Problem with my creative zen v


"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related


try downloading the
MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

By the way, before updating the firmware, let the battery have a full charge, ok?

I hope it won't keep freezing on you after the update.

Nov 03, 2007 | Creative Labs Zen V MP3 Player

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