Question about Memorex Ultra Traveldrive - 80GB 80 GB Hard Drive

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We have a Memorex Ultratraveldrive USB 2.0 and it does not work with Windows 7. Do you know what we can do to get this to work?

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Go to Microsoft Windows Website and check the hardware compatible list www.microsoft.com/windows/compatibility/windows-7

It should help you.

Posted on Nov 12, 2009

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1) Did you drop it recently? When dropped it can malfunction.
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Hi,

As you have described that your Memorex Ultra Traveldrive re-appears repeatedly, indicates that the communication between your computer and your external hard drive is intermittent. The FAT32 format does not produce these types of issues. What we can do first is identify what causes the problem.

Assuming that the hard drive in your Memorex Ultra Traveldrive is in good shape:

Troubleshooting Method #1. Try connecting your Memorex Ultra Traveldrive into another USB port. If the problem persists, use another USB cable for your external hard drive. If the problem still persists, you will have to replace the external casing of your external hard drive. If your external hard drive works with the other USB port perfectly, most likely, the USB port where you originally plug into of your Windows XP machine needs to be checked. That USB port might need some repairing.

Troubleshooting Method #2. Try connecting the external hard drive into another computer and perform the same troubleshooting as Method #1. If your external hard drive works with other computers perfectly, most likely, the USB port where you originally plug into of your Windows XP machine needs to be checked. The USB port might need some repairing.

If the problem only occurs with your Windows XP machine, assuming all USB ports are in good shape, your Windows XP needs to be checked for some software issues.


I hope this works for you. Kindly reply/comment for further assistance. Good Luck!


Thanks for using Fixya!

Mongkey
DELL Tech ID #456563
TIPS: Is your computer slow? This might help
http://www.fixya.com/support/r8158906-diy_manual_pc_tune_up
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