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I am getting an error msg. ''incorrect color cartridge installed'' and the catridge is a correct one - how do I resolve?

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  • loyalroyal Nov 12, 2009

    Thanks very much. I had just replaced my HP black (15) catridge with another HP cartridge. I have tried cleaning them and there appears to be no problem with pins or contacts. I would return the black cartridge but the error msg indicates a pblm with the colour one

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Did u changed / replaced the cartridge with original spare or refilled it??
do not panic..this kind of problem often follows with (esp. an unbranded) cartridge change and or refilling..!!
it also can be the defective cartridge itself causing such problem..!!
well if u r a professional then just dip a cotton into isopropyl alcohol n gently rub the connector sensor/ contact surface, n reinsert it properly, gently rub on the head too n make sure ink is coming/flowing, make sure the toner is not jammed or dried up, also have a glance on the 'carriage' n see that no sensor pins are broken and or bend..!!
..if u r not an professional, make sure it is properly inserted and the ink-spill protective/head covering is removed....
if all the above fails, then it may b a defective or demo cartridge..!!
and call ur system admin....

Posted on Nov 12, 2009

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Lexmark x3480 catridge incorrect


It could be faulty cartridge issue. Try to replace a new genuine cartridge to determine if the other is faulty.

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Everytime I change the cyan cartridge I get a message that cartridge is missing or damaged. In the past I've tried everything from the solution center and manual and problem has gone away even though I...


Make sure that the cartridges sit in the correct slots. Match the shape and color of the icon on the cartridge with the slot that has the same shape and color icon.

Press down on any cartridges that you find sticking up. They should snap down into place.

If a cartridge does not snap into place, you might need to readjust the cartridge tab.

Remove the catridge and gently bend the tab away from the cartridge. Be careful not to bend the tab too much

Reinstall the cartridge into its appropriate slot until it snaps into place and seats firmly in the slot.

Check if the issue was resolved

If not, make sure that the carriage latch is closed. The latch is located athe right side of the inks. Its the color blue latch beside the black cartridge.

If its still giving the same error message. Try cleaning the electrical contacts of the cartridges.

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I have a lexmark printer model 5495,it tells me that the right cartridge is incorrect, i just put in new cartridges in . the cartridges 28-black/29-color, it still tell me the samething


Hi, The Right Cartridge Incorrect error message generally indicates a communication error between the All-In-One and the cartridge. This can be due to a faulty cartridge or to a simple interruption in the communication between the cartridge and the All-In-One. The procedures below will help you identify the cause and resolve the issue.Lexmark uses, at least they used to, a chip in the ink catridges that verifies that the ink catridge is Lexmark and hasn't been refilled. There are ways around it, which is why third party cartridges work. Yours may not have been reset or damaged when refilled. Follow the below steps: 1) Disconnect the power from the printer.

2) Remove the black power brick/block from the rear of the machine. (It may be a little tough to pull it out the first time you remove it.

3) Open the top of the printer/multi-function unit.

4) Gently pull the ribbon in order to center the printer cartridge carrier.

5) Open either the left or right side and remove the cartridge. (Depends on which side the error is occurring on, black on the left, color on the right)

6) Verify that all of the plastic strip that covered the new contacts on the cartridge have in fact been removed.

7) Wipe both the cartridge and printer contacts with a dry, lint free cloth.

8) Wipe the bottom of the cartridge with a damp, lint free cloth in order to verify that the ink is flowing and looks correct.

9) Make sure there is no water remaining on the cartridge.

10) Re-insert the cartridge into the carrier and make sure that it is bottomed and inserted all the way to the rear of the carrier slot.

11) Re-insert the power brick/block.

12) Re-connect the printer power cable.

13) Power on the printer and the error should be resolved.

14) Run the print alignment and print or copy several pages to insure the problem has been resolved.


IF YOU NEED TO BE WITH THE ORIGINAL CATRIDGES PLASE FOLLOW THE BELOW STEPS.

ALWAYS PREFER LEXMARK CATRIDGES FOR LONG LIFE OF PRINTER

  1. Remove the indicated print cartridge.

  2. Disconnect the power cord from the electrical outlet.

  3. Reconnect the power cord to the electrical outlet.

  4. If the button_power_0.jpg button is not lit, press button_power_0.jpg.

  5. Reinsert the print cartridge.

  6. If the error:

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    • Reappears, replace the print cartridge with a new one.


      BESTWISHES.....

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Cannot print true color.


How do I resolve the error message "Calibration Page Not Found"? Error code: 3610 Question : How do I resolve the error message "Calibration Page Not Found"?
Answer : To resolve this error condition, correctly position a calibration page on the scanner. See the User's Guide for more information. How do I resolve the error message "Cover open"? error code : 3501 Question : How do I resolve the error message "Cover open"? Answer : To resolve this error condition, close the access door. The printer will not operate while the door is open. How do I resolve the error message "Color ink cartridge missing or not installed correctly"? Error Codes : 3511 Question :
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Answer :
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  2. Check the two electrical contacts on the ink cartridge for small marks, which should appear if the cartridge was installed correctly.

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NOTE: See the User's Guide for more information about removing and installing the ink cartridge.
If the error persists:
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  2. Select Maintenance.
  3. Select Firmware Upgrade, then follow the prompts to download the latest version of firmware, free of charge.
From Kodak support:
http://www.kodak.com/eknec/PageQuerier.jhtml?pq-path=9104/7269&pq-locale=en_US

Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

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