Question about Brother MFC-5840CN All-In-One InkJet Printer

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Printer says unable to clean, I tried resetting system, tried to clean using the systems manual intruction but it wont proceed. Any suggestions on how to fix this problem?

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  • Brother Master
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If you look at the Brother website, you will find a trouble shooting guide for your machine.

In the guide, for the error you quote Brothers guidance is to check for a stuck piece paper, however it also states that if the print head is hard over to one side (righthand side if memory serves me correct), then to contact Brother. If you do so, Brother will tell you it needs to be serviced by a Brother agent, which will likely cost you more than a new one !

If it isnt a stuck peice of paper, the problem is due to the fact that Brother machines excessively self-clean. Each time they self-clean a small amount of ink is dumped in to a holding tank/sponge. When a predefined number of self-clean operations have been performed, the machine refuses to print and gives the error message you have stated. Brother state that the tank/sponge must be replaced before the counter is reset.

However, there is a way of reseting the self-clean counter yourself - if you Google your model number and the error code soemwhere in the results you'll find how to do it. The only risk of doing this without changing the tank/sponge is that it will eventually overflow and leak out the bottom, but I did my Brother all in one some time ago and have had no problems yet.

Posted on Nov 12, 2009

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