Question about Brother MFC-5840CN All-In-One InkJet Printer

1 Answer

Printer says unable to clean, I tried resetting system, tried to clean using the systems manual intruction but it wont proceed. Any suggestions on how to fix this problem?

Posted by on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Brother Master
  • 379 Answers

If you look at the Brother website, you will find a trouble shooting guide for your machine.

In the guide, for the error you quote Brothers guidance is to check for a stuck piece paper, however it also states that if the print head is hard over to one side (righthand side if memory serves me correct), then to contact Brother. If you do so, Brother will tell you it needs to be serviced by a Brother agent, which will likely cost you more than a new one !

If it isnt a stuck peice of paper, the problem is due to the fact that Brother machines excessively self-clean. Each time they self-clean a small amount of ink is dumped in to a holding tank/sponge. When a predefined number of self-clean operations have been performed, the machine refuses to print and gives the error message you have stated. Brother state that the tank/sponge must be replaced before the counter is reset.

However, there is a way of reseting the self-clean counter yourself - if you Google your model number and the error code soemwhere in the results you'll find how to do it. The only risk of doing this without changing the tank/sponge is that it will eventually overflow and leak out the bottom, but I did my Brother all in one some time ago and have had no problems yet.

Posted on Nov 12, 2009


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

HP Photosmart D7360 ink system has failed. How do I fix this?

with 2 new cartridges installed, shut the machine off and back on again.

Jan 06, 2015 | HP Photosmart D7360 Digital Photo Inkjet...

1 Answer

HP Photosmart B210a error message

Simple. Remove the ink and printhead. You can remove printhead by pulling gray latch up and sliding printhead up and out. Clean printhead gunk off using warm running water. Remove any ink gunk on the right side of printer if you see any. Turn printer off and on. See if problem went away. If it did, try putting the cleaned printhead inside printer again. If problem comes back, seems like the issue is with a bad printhead. Below are video instructions on cleaning head manually. The printheads are not same. B210 printhead is not the same with HP 6500, but instructions are same.

Jun 07, 2017 | HP DeskJet F4280 All In One Printer InkJet

1 Answer

HP Officejet 6500A Printer problem. Ser.No.

Try reset the printer after you have cleaned the printheads.

Sep 18, 2013 | HP Officejet 6500 AllInOne InkJet Printer

1 Answer

I have got the error message " unable to clean , see troubleshooting and routine maintainance in user's guide" . I have tried all ways in the user's guide and also other suggestions. Please gi

If your your printer cannot clean automatically, your printer head is probably clogged so badly that you will have to do it manually.... your manual should tell you how to remove it...

Jan 12, 2013 | Brother MFC-210C All-In-One Printer

1 Answer

I just had all 4 brakes and rotors don on my 2008 MKZ. The ABS was light was reset but the light keeps coming on even though the brakes feel fine

The ABS light is for the ABS system which uses the hydraulic system but also has its own components.
You would need to have the body computer checked for trouble codes to proceed.

Sep 10, 2012 | 2008 Lincoln Mkz

1 Answer

My brother MFC-230C is unable to clean. I went to the maintenance chapter and followed the intructions but am still having problems.Please assist me.

There should be an "error number" flashed in your LCD. If "Unable to Clean, Error ##" appears, troubleshooting should be based on the error number.
But I think it's all about the "counter" of your Brother Printer. Try resetting it by turning your printer off and turning it on in "Maintenance Mode". To enter into maintenance mode, do either of the following;
1.) Press Menu, Mono Start and Up arrow the shortest time possible when turning the printer on. 2.) Press Menu/Set, *, 2, 8, 6 and 4 keys within two seconds. (if you fail to complete the correct key sequence within two seconds, press the Stop key to try again).
You'll know you're in Maintenance mode because all the four buttons in Photo, Copy, Fax & Scan will flash. when you're in Maintenance Mode, press 80 in your number keys, then press "Mono Start" (Black Start) several times until you reach to "Purge Counter" which is in the 25th option. To reset your counter, press 2, 7, 8, 3 in order and you should notice your purge counter back to zero.
Please "Stop" several times to return to main menu of maintenance mode. To exit maintenance mode, press 9 twice to return to standby mode. Power it on and try cleaning or printing a doc again.
Hope this helps...

Jun 03, 2011 | Brother Office Equipment & Supplies

1 Answer

My stereo wont read any CDs and i've tried all of the manual suggestions. SS-RG444

Have you tried cleaning the laser. If you are not familaiar with electronics, try using a "CD Cleaning Disk" from walmart or kmart or most anywhere!

May 30, 2010 | Sony MHC-GX450 CD Shelf System

1 Answer

Lines throug bar code, unable to scan

First of all, clean the printhead.

if the lines are from top to bottom, some dots in the print head are broken. Replace.

If the lines are from left to right, check if the ribbon is loaded correctly, if yes, proceed to clean the printhead, and every part that are in contact with ribbon.

This problem is not a heat problem, set the temperature to 0, in order to save printhead.

Jan 12, 2010 | Toshiba TEC B-SX4 Thermal Label Printer

1 Answer

I have a 13 month old HP Photosmart C5180 which is now displaying the following error message, "Ink System has failed. Unable to print.." Error: Oxc18a0506. The help message suggests "turn power off then...

your second set of catridges mush help you,, and also,, it seems that your operating system is corrupted,, its better you reinstall the printdrivers first,, if problem persists,, then try reinstall of windows..

Sep 28, 2009 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Clean Unable 46

Clean unable 46 means that the ink tank is full. You need a replacement tank installed and the count reset. This is a holder inside for the used ink,best to be a shop repair.

Jun 23, 2009 | Brother MFC 240C All-In-One InkJet Printer

Not finding what you are looking for?
Brother MFC-5840CN All-In-One InkJet Printer Logo

124 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Office Equipment & Supplies Experts

James Cagle
James Cagle

Level 2 Expert

478 Answers


Level 3 Expert

379 Answers


Level 3 Expert

824 Answers

Are you a Brother Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides