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I lost my internet connecdtion immediately after updating Trend Micro. I have Office 2007 OS. It says that an error prevented my security software from connecting to the interner.

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  • johner100 Nov 12, 2009

    I won't have a chance to try this solution until this time tomorrow. Will let you know.

    Thanks,
    johner100

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  • 3,422 Answers

Hi,


Below is the solution to your problem and please make sure you click each and every underlined blue links for more information.

This reported update problem has now been fixed. You can now perform another update on your Trend Micro program or simply wait for the software to automatically update itself.
If the error still appears, wait 24 hours then try updating the program again.
If you still encounter the same error after 24 hours, try running HouseCall, our online scan service, to check for threats that might be on your computer and prevent you from updating. Once done, try updating again.
You can also avail of a free upgrade to the 2009 version of your product, provided your subscription has not yet expired and your computer meets the new version’s minimum system requirements.
For instructions on upgrading from the 2008 to the 2009 version of your Trend Micro Home and Home Office product, select your product and then whether you would like to view the video guide or the printable solution:

Upgrading Trend Micro Internet Security Pro version 2008 to version 2009

A) View the printable solution

B)Watch the step-by-step video guide

Upgrading Trend Micro Internet Security version 2008 to version 2009

A)View the printable solution

B)Watch the step-by-step video guide


Upgrading Trend Micro AntiVirus plus AntiSpyware version 2008 to version 2009

A)View the printable solution

B)Watch the step-by-step video guide

Thank You for using fixya.













Posted on Nov 12, 2009

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Posted on Jan 02, 2017

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Related Questions:

Tip

How to resolve Page Cannot Be Displayed Error Caused by Trend Micro Internet...


Here’s a tested resolution to the Trend Micro – No internet connectivity issue:

In this case it was Windows 7 with Trend Micro Internet Security Pro 2010.

Right click on the Trend Micro tray icon and choose “Exit”.
Make sure you can get online.
Start Trend micro from the start menu or desktop icon.
Go to the firewall settings under “Home Network & Firewall Controls” *
Click “settings”
Click “advanced settings”
Go to the “Program control” tab
Locate and remove anything that shows “blocked”
Go to the “Network Protocol Control” tab
Locate and remove anything that shows “blocked”
Click OK.
Update the software by clicking “update now” on the main window (Overview) and make sure system shows “Protected” **
Restart the computer and try to go online again.
If successful, you’re done J

* To see helpful screen shots of the firewall settings:
http://esupport.trendmicro.com/3/How-do-I-set-the-Personal-Firewall-of-Trend-Micro-Internet-Security-20.aspx


** Program update screen shots can be viewed here:
http://esupport.trendmicro.com/Pages/How-to-update-Trend-Micro-Internet-Security-Pro-2010.aspx

on Jun 26, 2010 | Computers & Internet

Tip

How to disable/enable email scanning in Trend micro antivirus


By default, the incoming and outgoing mail scan functions are enabled in Trend Micro Internet Security. To enable or disable mail scanning, do the following:

For Trend Micro Internet Security Pro 2009 and Trend Micro Internet Security 2009 and Trend Micro Internet Security Pro 2008 and Trend Micro Internet Security 2008

1.Open the Trend Micro Internet Security main console by doing any of the following:

Click Start > Programs or All Programs > Trend Micro Internet Security > Trend Micro Internet Security.

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OR Double-click the Trend Micro Internet Security icon on the lower right
corner of your screen.

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2.On the left panel, click Virus & Spyware Controls. Under Protection Against Viruses & Spywaresection, click Settings

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3.Under Check for the following threats section, put a check mark in the check boxes for Threats in incoming mail and Threats in outgoing mail to enable mail scanning. To disable it, remove the check marks.

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4.Click OK to save your settings.
5.Close the Trend Micro Internet Security main console.

on Mar 02, 2010 | Trend Micro PC-cillin Internet Security...

1 Answer

I'm unable to start Trend Micro 2009- it was working not Vista cannot find the path


Uninstall first your trend micro then reinstall it again. Most likely you may have gotten a corruption on the software itself.

May 23, 2009 | Trend Micro Internet Security Pro 2009 for...

1 Answer

Trend micro internet security.the firewall keeps on shutting down


remove TMI through this
http://esupport.trendmicro.com/Pages/How-do-I-remove-old-or-new-versions-of-Trend-Micro-products-in-my-comp.aspx

and then D/L it again

Apr 12, 2009 | Trend Micro PC-cillin Internet Security...

1 Answer

No updates


updating might help, use the same serial number and create a new account info (for 2007 version and below) when prompted.

http://esupport.trendmicro.com/Pages/Where-can-I-download-the-installer-file-for-my-Trend-Micro-Consumer-pr.aspx

Jan 20, 2009 | Trend Micro PC-cillin Internet Security...

1 Answer

Cannot update trend micro


Reinstall last Windows service pack again
Roboot
Done!

Jan 18, 2009 | Trend Micro PC-cillin Internet Security...

2 Answers

Trend micro internet security 2008


Dear Sir/Madam,

This error will appear if you have installed the 16.05 version of
Trend Micro Internet Security Pro, Trend Micro Internet Security and
Trend Micro AntiVirus plus AntiSpyware 2008 on a computer running
Windows Vista with Service Pack 1 or Window XP with Service Pack 3.


The Trend Micro Personal Firewall and the Unauthorized Changes
Prevention features main components do not work with the new service
packs from Microsoft.


A working version of Trend Micro Internet Security Pro, Trend Micro
Internet Security and Trend Micro AntiVirus plus AntiSpyware 2008 with
Windows Vista SP1 and Windows XP SP3 would be released sometime in
February 2008.


The release would be timed before Microsoft uploads the new service
packs in their automatic update servers for Windows.


To prevent this message from appearing, follow the steps indicated
below:


a.Check the program version of the Trend Micro program installed on
your computer.


b.If you are using version 16.05 and you want to continue using this
latest version of the Trend Micro program, you must uninstall the non-
working service pack from Microsoft.


c. If you do not want to remove the new Microsoft service packs, Trend
Micro suggests that you uninstall the Trend Micro program installed in
your computer and install PC-cillin Internet Security 2007 until the
release of the working version.

Thanks
Good Luck




“Don’t Forget to rate the Solution”


Jun 06, 2008 | Trend Micro PC-cillin Internet Security...

1 Answer

2008 Trend Micro Internet Security not compatable to Windows Vista SP1 and Windows XP SP3.


I suggest you to use NORTON 360. this product is so cool.

enhanced antivirus
online fraud protection
automated storage and retrieval
clean up and defragmentation

just like a all in one package from symantec.

i can help you with this product if you have problems

Jan 28, 2008 | Trend Micro PC-cillin Internet Security...

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