Is the temperature in the freezer running correctly with the gauge not going back down to zero? or is it because its not cold enough. Suggest you give it a proper 12 hour defrost and restart again. 90%of the time it is due to an ice build up that will cause this problem.If ice build up is present, fan cant move the air in the chamber which will be evident by reading the gauge.
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either the thermostat or condensor is bad if the compressor starts up.
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