Question about Belkin N Wireless Modem-Router F5D8633au4A

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New Belkin router wont connect to internet.

Have BT broadband. Old BT router works fine. Bought new Belkin N wireless router. ADSL light flashes- then internet icon flashes-then both go off, and sequence starts again. Line checked by BT, and old router still works. The Belkin CD set up stops with message 'internet connection info not accepted' Why wont Belkin router connect to internet?

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  • 116 Answers

Your user name and password have been entered incorrectly, they are case sensitive and must be exact. Make sure your ADSL settings are set at 0/38 (you'll see where)

Posted on Nov 13, 2009

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No internet connection


I received this solution from Belkin. It worked for me & I hope it does for you. Good luck!

Belkin solution:

Please follow the details given below:
1. Please contact your internet service provider to know the connection type details (Is it PPPOA,PPPOE, Dynamic or static)
2. Belkin router F5D8633 ADSL router works only with ADSL broadband connection and does not support Cable broadband connection.
3. Do not use the Setup CD Assistant; reset the unit and configure it manually. Make sure to set the correct VPI/VCI values in the process as the default settings may not be correct.
4. When using PPPoA, always use VcMux encapsulation, when using PPPoE, always use LLC encapsulation. Keep the VPI and VCI as 0/38.
5. Please follow the instructions given below to configure the router manually:
- Connect the phone line direct to the router, or through the filter.
- Connect the computer to one of the LAN ports on the router.
- Switch off the router and power it back after 5 seconds.
- Restore the router to factory defaults by holding down the reset button on the back of the router.
- The power light will flash and then come back ON solid, indicating that the router is being restored to factory defaults.
- The corresponding lights on the router should be lit-up.
- Check if the computer has an IP address in the range of 192.168.2.x
- Click on `start` & click `Run`.
- Type in `cmd` & click `ok`.
- Type `ipconfig` and Enter. Check for IP address, subnet mask & Default Gateway.
- If not, specify a static IP address, gateway and DNS by following the steps at http://web.belkin.com/support/kb/kb.asp?a=2824
Then follow the below instructions to reset IE.
-Open Internet Explorer
-Click on Tools -> Internet Options
-In the General tab, click on Delete Files under Temporary Internet Files
-Click on Clear History
-In the Connections tab, select Never Dial A Connection and click on LAN settings
-Uncheck all the options and click on OK
-In the Advanced tab, click on Restore Defaults
-Click on Apply and then OK.
- Open a new Internet Explorer window and on the address bar please type in http://192.168.2.1 and click on go.
- You should be able to access the routers set up page.
- By default the password is blank.
- Click on Connection Type and Reconfigure the connection on the router (using your ISP details).
- Save the Changes.
Note: Please obtain the correct values regarding the Internet connection from your Internet Service Provider.
Internet Status should show Connected on the top right hand corner of the web page.
If the problem persists, please get back to us with the following information given below:
1. Type of connection provided by the ISP (Is it PPPOA,PPPOE, Dynamic or static)
2. The ADSL light status on the router. Please let us know if the ADSL light status on the router is solid or flashing.
3. ADSL broadband connection or Cable broadband connection.
4. Operating system on the computer and the version number for the internet explorer like IE 6 or IE 7.
5. Internet Status shows as Connected or Disconnected on the top right hand corner of the router web page.
Log on to the router web interface at http://192.168.2.1
- By default, the password is blank.
- Click on Security log under "Firewall" option (let us know the message you see under the security log or send us the screen short of the message you see under the security log)
6. Then, check the IP address of the computer. For checking the IP address:
- Click on start & click `Run`.
- Type in cmd & click `ok`.
- Type IPCONFIG and Enter. Check for IP address, subnet mask & Default gateway.
- The IP address should be in the range of 192.168.2.x (x=2 to 254)
- In the command prompt type PING 192.168.2.1 & Enter. Check if you are getting replies.
- Type, PING 4.2.2.2 & press Enter. Check if you are getting replies.
- Try pinging yahoo by typing PING yahoo.com and Enter. Check if you are getting replies.

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hi dear

1. Try and uninstall the Belkin client software
2. Check to see if the WZCSVC service is running
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