Question about HP PSC 2355 All-In-One InkJet Printer

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PSC2355 Error Scanner failure Turn power off then on but this does not sort problem

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This is a problem in scanner section on your printer.You need to disassembly the printer and pull out the scanner section.Open the cover of scanner section and you'll see the mirrors inside.You need to clean the ash from these mirrors using cloth which leaves no hairs.
WARNING! If you don't have a technical skills don't try to do anything.
If this not help you need to replace the scanner section.

Posted on Nov 12, 2009

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How do I solve the "scanner failure power off and on again" message for an h.p. 6110 officjet all-in-one printer/scanner/fax?


Hi Paul,

Scanner Failure usually results in Hardware Failure. However there is one step you can try. Try connecting the printer directly to wall outlet or any other power outlet and the issue should be resolved.

Regards,
Sean

Apr 19, 2013 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

My HP Photosmart C5240 will print from computer but will not scan or make copies.


Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on
Scanner System Failure
Scanner failed, cannot make copies or fax
Scanner failure. Unable to scan, copy, or send a fax
Scanner failure, cycle power

You may want to try following these steps:
1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product.
2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer.
3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.

If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.

Job Espinosa

Feb 15, 2011 | HP Photosmart C5280 Printer

1 Answer

HP 7410 All-in-One Printer A 'Scanner Failure' message is desplayed on the printer's front panel


I know i'm not going to get 4 thumbs up for providing this resolution because it seems like a hardware problem but what the heck you need some sort of help so here goes.

This error usually occurs when trying to scan or make copies. The scanner bulb is not hot enough or the electrical conditions are not suitable for the HP All-In-One product. Follow the instructions listed below to resolve this failure. The scanner lamp lighting should be viewable under the scanner glass right or left corner.
  1. c00439542.jpg 1 - Scanner lamp lighting 2 - Scanner glass If the scanner bulb does not light up, the HP All-In-One product may be defective.
  2. Make sure that the room temperature is suitable for the HP All-in-One product. Perform a Power Cycle on the unit by following the steps below:
    1. Turn the unit off.
    2. Unplug the power cord from the unit.
    3. Wait 30 seconds, and then re-connect the power cord to the unit.
    4. Turn the unit on.
    Check the power connections:
    1. Make sure that the unit is connected directly to the wall outlet and not to a power strip.Try a different wall socket.
    2. Every PC provides a standard power cord; it is possible to use it to check whether the electrical failure is prompted by the cord or not.
  3. If the Warming up or Scanner failure error messages persist, please move the unit to a different room or building to verify that the building (or room) is grounded properly.
  4. If your HP All-in-One product uses a external power module, check the power module part number against the part number listed in the User Guide to ensure the proper power module is being used. If both part numbers do not match and your product is still under warranty, please click the Contact HP link at the top of the page. If your product is out of warranty, please click the How to Buy link at the top of the page. c00458738.jpg
  5. Perform a Partial Reset by following the steps below:
    • Unplug the power cord from the HP All-in-One product.Press and hold the appropriate button combination for your HP All-in-One product. The appropriate combination for your model can be consulted in the HP All-in-One Products - Performing a Partial Reset of the All-in-One document.While still holding the buttons down, plug the power cord back in. Release the buttons after the HP All-in-One unit displays the Partial Reset message.
    Make a test copy of any document.If this copy is successful, the scanner mechanism is functioning correctly.If the error appears again, Follow the below troubleshooting
Noisy scanner This failure can occur when the HP All-in-One product is initializing.Every time the unit is turned on, the scanner carriage should move. Sometimes, when the scanner carriage returns to its home position, the carriage could crash and make a loud noise.Within a few seconds, the unit gets blocked, and the front panel display shows a Scanner failure message.Scanner noise could also be caused by the scanner sensor inside the HP All-in-One product being damaged or not properly in place.To solve this failure, follow the steps below:
  1. Perform a Power Cycle on the unit by following the steps below:
    1. Turn the unit off.
    2. Unplug the power cord from the unit.
    3. Wait 30 seconds, and then re-connect the power cord to the unit.
    4. Turn the unit on.
    Make a test copy of any document by pressing the Start Copy (black or color) button.
    • If this copy is successful, the scanner mechanism is functioning correctlyIf the failure remains unsolved, skip to the following step.
  2. Perform a Partial Reset on the unit by performing the following steps:
    • Unplug the power cord from the HP All-in-One unit.Press and hold the appropriate button combination for your HP All-In-One product. To know the proper combination for your model, check the HP All-in-One Products - Performing a Partial Reset of the All-in-One document.While still holding the buttons down, plug the power cord back in. Release the buttons after the HP All-In-One unit displays the Partial Reset message.
    Make a test copy of any document by pressing the Start Copy (black or color) button.If this copy is successful, the scanner mechanism is functioning correctly.
  3. Now if this still doesn't resolve the issue then it's a definite hardware problem my request would be regardless of the thumbs up,call up hp at 1800-474-6836 and ask for their upgrade machines because u'll get a machine with a 50-60% discount and an extended warranty with a 70-80% discount or u may get a warranty for the next two years for $1....Sorry if I can't help you

Oct 05, 2010 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

How to take bottom cover off to get at input power supply in PSC2355 all-in-one


You can only get in from the top. You remove the control panel and then the scanner and then the inner top cover. All use #10 torx screws.

Apr 20, 2010 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

Scanner failure


The message 'Scanner failure' displays on the control panel of the product. This error can occur when the product is warming up after you turn it on. Please visit the below mentioned link.
If still face the problem then need to contact the hardware vendor.

Aug 05, 2009 | HP OfficeJet 6110 All-In-One InkJet...

2 Answers

Scanner failure


Hi,

The "Scanner System Failure" error occurs if the scanner bulb is not heating to the correct temperature or there is some other issue with
the scanner hardware. Perform the following steps to resolve the error:

1. Verify that the scanner bulb is lit. If the scanner bulb will not
light up, the all-in-one will require to be serviced.
2. Perform a Power Cycle on the all-in-one as listed below:

a. Verify that the unit is switched on.
b. Remove the power cable from the back of the machine.
c. Wait for 20 seconds.
d. Reinsert the power cable in the backside of the unit.

3. If the error continues to persist, remove the power cord from any power strip and plug it directly into a wall power outlet. The power strip may not be supplying enough power to the product.
4. Cold ambient room temperatures may also cause this error. Move the all-in-one to a warmer room and see if the error reoccurs.

May 22, 2009 | HP PSC 750 All-In-One InkJet Printer

1 Answer

I keep getting a scanner failure error


Let's try this. Turn power off, unplug the cord from the surge strip or wall socket. Leave unplugged for about 30 minutes, then plug back in and turn on. Hopefully this will fix your problem. Good luck.

Mar 19, 2009 | HP OfficeJet 7130 All-In-One Printer

1 Answer

HP Officejet 6310 scans once but then says scanner failure


hi, 

that error message is nothing to do with the software part, it actaully hardware issue try the following, 

1) unplug the machine and connect it to wall outlet directly,
2) unplug the power cord from the printer and press and hold ON for 1 min and release the ON button and plug it back..
3) Disconnect the power cord from the product.Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons and if printer turns off, turn it back ON and wait until it cmopletes its instialization and if still persists, it a hardware failure...............

regards,  raj_p5983

Jan 19, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

HP office jet 6210 scanner failure error


have you tried to reset the printer?

(Take the power cord off hold # 3and then turn the printer on.)
That is an initial position problem

Parts are no longer available for this model from HP...

Jan 16, 2009 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

Error 201


Which scanner is this? Error (201) usually indicates some sort of power issue...such as the scanner is not getting enough power. If this is a USB powered scanner you may try connecting to different USB ports on the computer.

Mar 28, 2008 | Canon CanoScan LiDE 25 Flatbed Scanner

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