Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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My wd my book 750 GB, was left on all day. when i came back i clicked on it and nothing was there, i restarted the computer and the blue light did not come on. so i tried a diffrent power socket and the blue light came but then my pc was saying found new hardware, clicked next and my drive did not come up. tried letting cool down thought may it got too hot or something, then turned on and now the blue light goes on but no disk spinning. PLEASE HELP! have very very important files on this drive, any answers???

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Can you check on the Disk Management if the WD external drive exists? Right click My Computer and click Manage. From the panel on the left side, click Disk Management. It will show you the list of available disks on your right. See if your WD 750GB shows. If yes, kindly right click on the white part and see if you can assign a drive letter to it.

But if the computer does not recognize the device, then there is a problem with the WD's hard disk enclosure/casing. If this is under warranty, you can bring it back to the store and ask for a replacement of the enclosure ONLY to place your 750 GB hard disk that's inside the WD. If its not under warranty, you need to take out the hard disk inside the WD enclosure and mount it to a desktop computer or place in another vacant hard disk external enclosure.

Should you have further comments or questions, please let me know.

Posted on Nov 12, 2009


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