I had the same problem last night but was able to solved it by flipping the plastic bobbin over and re-seating it on the post. This time it clicked in and I was then able to get the post to spin. Good Luck!
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If your bobbin winder is malfunctioning and you are unable to resolve the issue, for ~$25 you can purchase a stand-alone bobbin winder at the local fabric store (JoAnns or Hancocks) or even online (Amazon).
manuals can be purchased @ janome. com. your machine should have a bobbin winder. Set empty bobbin on the bobbin winder pin. Thread spool of thread though guide(or tension wheel on the top of the machine;NOT the stitching tension.) wrap thread around bobbin to start, and push bobbin toward the flywheel. slowly press foot pedal and bobbin should begin to turn. apply more pressure to foot pedal to increase speed.When full, bobbin winder should kick back to stop.