Question about SanDisk Sansa e260 MP3 Player

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Sansa e270 refresh database

I changed the way the sansa connect to the computer and when I removed it, it had to refresh. So I wait a little bit and it wasnt finished so I watched TV. for a little while and looked again and the same thing. So I held menu down and restarted it and the same thing happend and I tryed again and again and again I tried with it plugged in and not plugged in I tryied turning it off while plugged in and I dont know im out of ideas. Any suggestions are welcome Thanks, Kris it just shows the refresh database even when i restart it nothing changes it keeps on loading even after waiting for a long time plz help

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Re: sansa e270 refresh database

Go under settings and change USB Mode to other choice. Then format. After formatting change back to original setting. I had same prob. Tech support told me to do this and it worked. Have had no problem since.

Posted on Feb 22, 2008

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Sansa e270 freeze if switch on,it indicates,REFRESHING DATABASE"

Having gone over a month with no response, I assume the reset solved the problem.

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You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware

The number for sandisk is 1-866-726-3475
Please rate accordingly
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Have you removed the battery, wait then reinstall it to try to reset it? Been the Sansa website and their FAQ or tech support?

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Sansa e270 refresh database

What I would recommend you to do is format the device and reinstall the firmware..the link to install the firmware is below..
Hope this helps

If you need further assistance please contact me..
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Feb 07, 2008 | SanDisk Sansa e260 MP3 Player

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Sansa e270 problem

You cannot - the firm upgrade delted them - you will have to refind them and redownload.

Jan 21, 2008 | SanDisk Sansa e270 MP3 Player

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SanDisk Sansa e270 MP3 Player has only 79 songs and 3 GB used

You may have some corrupt data on the device.

It sometimes creates the wrong file allocation and gives you an incorrect representation of the free space.

Try formatting the device in My Computer to erase all of the information and start over.

My Computer>Device Name(e270)>Right Click and select FORMAT.

Best of Luck.

Please RATE my solution BELOW.

Nov 25, 2007 | SanDisk Sansa e270 MP3 Player

6 Answers

Refresh database SansaDisk e270

Sorry, no habla espanol. Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted. You need to put the device into "recovery mode" before you run the tool. - Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer. Then run the recovery tool. Select format when prompted. Best of Luck.

Sep 10, 2007 | SanDisk Sansa e200 MP3 Player

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I love you!! thanks this helped me :)

Jan 28, 2007 | SanDisk Sansa e270 MP3 Player

40 Answers

Sansa e270 refresh database

I have had a similar issue with my Sansa E270 player in the last couple of years. Sometimes when loading files, the transfer would lock up. When the power was cycled on the unit, it would freeze on the "Refreshing Database" screen. To fix this involved the following steps...Of course it involves formatting the folders containing the stored music.
1) Ensure the USB cable is connected between the computer and the player.
2) Turn the player off by pressing and holding the power button for at least 10 seconds.
3) Slide the top slider switch to the "Hold" position.
4) Press and hold in the record switch (on the side), while pressing and releasing the power switch to turn it back on
5) The display should say...."USB mode V2.0 in MSD"...or something like that.
6) The computer will detect the device as a 16Mbyte Sansa drive. Using Windows Explorer (right-click start button/explore), open the drive.
7) The Sansa drive should contain a .TXT file. In the same folder as the TXT file, create another folder named - sansa.fmt
8) Once the sansa.fmt folder has been created, unplug the USB cable and the player should automatically format.
9) Once formatted, communication is again possible.

Sep 15, 2006 | SanDisk Sansa e250 MP3 Player

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