Question about PayPal Accounts

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I hope you can help i brought something of the internet payment went through paypal i have not received the product yet can you help your receipt number is 9/10/2009 18:02:00 NZDT Receipt No: 3921-0343-4285-0095

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First, you should contact the seller and tell them you have not received the product. If they do not respond or do not help, then you can contact PAYPAL and "Report a Dispute".

PAYPAL's Buyer Protection Policy for buying items outside of eBAY is here, and explains what to do:

https://www.paypal-marketing.co.uk/safetyadvice/BuyerProtectionOffEbay.aspx

Or when buying on eBAY with PAYPAL:
https://www.paypal-marketing.co.uk/safetyadvice/BuyerProtectionOnEbay.aspx


If you purchased the item on eBAY, you can also report the problem to eBAY here:
http://resolutioncentre.ebay.co.uk/

Posted on Nov 12, 2009

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Customer says order placed with PayPal August 17, but we have not received the order.


If you have a customer that says they've made a payment for a product through PayPal and you don't have it on your account there are a number of reasons this can happen.

1) They didn't complete the transaction
2) Your "Pay" button is directed to a different acount (not yours)
3) They manually made a payment to a wrong account

If they've made a payment to your account it will show in the transactions section.

If it doesn't, then contact the customer and have them forward a copy of the receipt to you.

PayPal is very good at keeping records and accounts updated so there should be a paper trail somewhere along the line.

If they have a receipt and it doesn't show your account on it, then advise them to contact the owner of the account and see if they can get a refund from them. Most reputable businesses online will understand a clerical error and issue a refund to the purchaser.

Once that's done they can then make the purchase they originally intended to make.

If they in fact do have your account information on the receipt, forward it to PayPal for them to investigate the reason for the transaction not appearing in your account.

This should get everything straightened out and everyone should be happy in the end.

I hope my answer helps and I wish you all the best.

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We are not Paypal but go to this link to contact them about your situation

https://www.paypal.com/us/cgi-bin/helpscr?cmd=_help&t=escalateTab

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My name is Gilberto Rodriguez I made a payment (Pay PAl) for item 380070290438 (Beatles for Sale Mini LP, CD) aprox 2 days ago to larisa.rem@gmail.com now I received from her a note explaining she can't take this money ($19.99) in Russia because they only have there one type of "Pay Pal" called "CCNOW), then I sent a payment last night to CCNOW as she instructed, and I received the receipt of this second transsaction # 38693948SF3372829...BUT IS A SECOND PAYMENT I MADE. Can you tell me what to do now? I must to cancel my first payment witn the regular Pay Pal? Because I don't want to paiy twice for this item. Thanks in advance my day phone 305 718- 8067 ( GILBERTO RODRIGUEZ 2986 sw 14 st Miami Fl 33145.USA)
My two e mail Address:
ggilbertnorton@aol.com
gilbertorodriguez08@comcast.net

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