Question about PayPal Accounts

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I hope you can help i brought something of the internet payment went through paypal i have not received the product yet can you help your receipt number is 9/10/2009 18:02:00 NZDT Receipt No: 3921-0343-4285-0095

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First, you should contact the seller and tell them you have not received the product. If they do not respond or do not help, then you can contact PAYPAL and "Report a Dispute".

PAYPAL's Buyer Protection Policy for buying items outside of eBAY is here, and explains what to do:

Or when buying on eBAY with PAYPAL:

If you purchased the item on eBAY, you can also report the problem to eBAY here:

Posted on Nov 12, 2009


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Paypal is a payment solution that is tied directly to your bank account. When you set up an account, you log in securely, you can make payments directly from your bank account, and the person you are paying does not receive your bank account information (thus providing you a measure of security). You can also receive payments for services, etc. You also can authorize payments from alternate sources like credit cards, etc. You will need to have a bank account, your routing #, and account number in order to set it up. Visit and click the "new to paypal" link to choose your account type. Personal accounts are good for paying, while the premier and business offer payment receipt as well (there are fees when you receive payment of about 6-8%). Then you fill in the requested information, and verify the account, and you're done!

Nov 08, 2011 | PayPal Accounts

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Purchused the series Windfall on March 31 the seller said it would be here in 2 weeks. I am still waiting. Sellers name is Jeffrey Thomas. email address

If you purchased the product and its been 2 weeks now and you were not able to received it you may file dispute with paypal for non receipt of the item. And in doing that PayPal would hold the payment and informed the seller to shipped the item and provide proof of purchase before having the payment credited again to his account. Or if you want you may contact the seller directly by sending email or contacting him by phone.

Apr 20, 2011 | PayPal Accounts

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I want to change my Email address

Login to your paypal account
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A buyer sent me a payment which I cancelled before it cleared now I cant issue a refund and paypal wont return her money

Assuming that your account never showed receipt of the payment (a deposit) after cancelling, the funds should automatically be returned to the sender. If the customer has not received the money yet, they should contact Paypal's customer service.

Mar 10, 2011 | PayPal Accounts

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I have sold a phone on ebay and the man that brought it said I should have recieved the payment into my paypal account but I haven't and I want to know why

Do not ship the product until you get the payment in PayPal! I had a similar experience and it was a scam. PayPal usually gets payments almost instantly when the buyer pays.

Nov 12, 2010 | PayPal Accounts

1 Answer

Customer says order placed with PayPal August 17, but we have not received the order.

If you have a customer that says they've made a payment for a product through PayPal and you don't have it on your account there are a number of reasons this can happen.

1) They didn't complete the transaction
2) Your "Pay" button is directed to a different acount (not yours)
3) They manually made a payment to a wrong account

If they've made a payment to your account it will show in the transactions section.

If it doesn't, then contact the customer and have them forward a copy of the receipt to you.

PayPal is very good at keeping records and accounts updated so there should be a paper trail somewhere along the line.

If they have a receipt and it doesn't show your account on it, then advise them to contact the owner of the account and see if they can get a refund from them. Most reputable businesses online will understand a clerical error and issue a refund to the purchaser.

Once that's done they can then make the purchase they originally intended to make.

If they in fact do have your account information on the receipt, forward it to PayPal for them to investigate the reason for the transaction not appearing in your account.

This should get everything straightened out and everyone should be happy in the end.

I hope my answer helps and I wish you all the best.

Aug 20, 2009 | Computers & Internet

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Paypal payment

We are not Paypal but go to this link to contact them about your situation

Oct 06, 2008 | PayPal Computers & Internet

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My two e mail Address:

Oct 04, 2008 | PayPal Accounts

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