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It could be a speaker issue. Try using you phone on speaker phone, or ear buds with with built in MIC or blue tooth headset. If it works with these options then its an issue with the speaker. If it doesnt work even with other options then its a more serious issue
first thing make sure your blue tooth is fully charge and on. Then go into menu go to setting find blue tooth setting go in there make sure your phone is set on enable blue tooth then turn on searching then it should pull all the blue tooth signals that are around the phone then just select the bluetooth device
When we use our phone for a long time in talking,the speaker of our gets stuck(The diaphragm inside gets over vibrated leads to speaker damage).
The only way this problem is to,by taking your phone to Nokia care centre.
If you are aware of your phone,you can open your phone and replace the speaker of your phone.
Speaker :Nokia Mini Speaker MD-8
Output: 2x1 watt