Question about Brother IntelliFax-2820 Laser Fax

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Error message-Close the back cover

My brother intellifax 2820 has an error message that says 'close the back cover'. I doesn't appear to be open, I have opened and closed it. It still say the same thing

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Re: error message-Close the back cover

It appears that you have a broken back door have a look on the door to see if there is a broken piece of plastic as when you shut the rear door a tab pushes against a push switch letting the machine know that the door is closed. if you cannot see a broken piece then the switch it faulty try this by push a flat screw driver on the switch and check if the message disappears.

Thanks J

Posted on Jan 07, 2008

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1 Answer

Error message "close back cover"

1. Maybe a Paper Jam below the drum
2. A lever on the inner back cover is missplaced

Mar 16, 2015 | Brother IntelliFax-2820 Laser Fax

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What we can do for brother fax-2820 " DRUM ERROR"

open front cover with the machine on and press the options key.message will appear replace drum unit then select 1 for new.close cover

Oct 25, 2012 | Brother IntelliFax-2820 Laser Fax

1 Answer

Back cover open message although cover is closed

Open the top and back covers. If you see any jammed paper or
other item, gently pull it out, then close the covers. If the error message
remains, open and close the covers again. If the FAX/MFC cannot reset
itself and return to the date and time prompt, it will display MACHINE
ERROR XX. Please call Brother Customer Service
and tell them the Machine Error number at:
In Canada:
In Montreal:

Jan 15, 2011 | Brother IntelliFax-2820 Laser Fax

1 Answer

Back Cover Open Close The Back Cover Is Message I'm getting. What is the Problem?

Open the front cover and remove the drum and toner(cartridge).

There should be a paperjam in the machine. It reads back cover open because the piece of paper is covering the sensor for the back cover.

May 31, 2010 | Brother IntelliFax-2820 Laser Fax

1 Answer

Jammed paper

There are 3 places to check for jammed paper.

Turn off the fax machine, then remove the tray and open the back cover, and open the front cover to remove the drum and toner (cartridge) and look inside machine.

After you find the jammed paper put the cartridge and tray back in machine and close all the covers.

Error message should go away.

Apr 06, 2010 | Brother IntelliFax-2820 Laser Fax

2 Answers

Can't reset "change drum soon" message Brother Fax 2820

Open the front cover and press and hold -stop,reset button

Sep 14, 2009 | Brother IntelliFax-2820 Laser Fax

1 Answer

Change toner error brother 2820 mach has new brother toner ctg

with machine on, open front cover, press the "options" button, you should see "replace drum?" press the "start" key then 1 then 0. display should show accepted for a couple of secs. then show cover open. close front cover and message should be gone. if not, you will have to contact Brother.


Jan 23, 2009 | Brother IntelliFax-2820 Laser Fax

1 Answer

Error message won't go away.

This message would continue to appear if the drum counter was not reset when you replaced the drum. To reset the drum counter, follow the instructions listed below.

  1. Open the front cover.
  2. Press the Options key on the control panel.
    The display will show "REPLACE DRUM - 1.YES 2.NO".
  3. Press 1 to reset the drum count.
  4. Close the front cover.

May 16, 2008 | Brother IntelliFax-2820 Laser Fax

2 Answers

Fax fixable? error msg

We call the moose method of clearing paper jams, the RCMP method, cuz they only know how to shoot to kill. You did good. Except, there is no such thing as "Bending" anything. The term is "re-form."

Dec 21, 2007 | Brother IntelliFax-2820 Laser Fax

1 Answer

Problems sending and receiving faxes

then there is a sensor problem, here is the manual check troubleshooting section

Sep 07, 2007 | Brother IntelliFax-2820 Laser Fax

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