Question about HP Officejet 5610 All-In-One InkJet Printer

40 Answers

HP Officejet 5610 All-in-One scanner will not work

Greetings,

I recently tried to use the scanner on my officejet 5610. When I hit 'scan' the screen will tell me 'No Scan Options Refer to device documentations. Press OK'.

I have lost all the device documentations so I need a little assistance if you can.

Thanks,

Justin

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  • 116 more comments 
  • svasicek Jan 08, 2008

    it won't scan, just says refer to device documentation

  • AdonisGreece Jan 12, 2008

    Guys,

    I have the same problem with the same device with Windows Vista Home Premium, although everything worked perfectly with XP. The thing is, I've re-installed the software like a zillion times, I've been talking to the useless HP support team both in my homecountry, Greece, and the US, almost every day for the past 4 months (!!!) and the problem just remains the same... I'm so tired and my patience has run out.

    I've installed the drivers and software both from the internet and from the cd they sent me for Vista, but still. It will not install any software related to the scanner (like OCR), and -surprise surprise- at some point during the installation when it lets me choose what programmes to install, all the software related to the scanner is already ticked, in light grey, canot be un-ticked and in parenthesis it reads "Already installed" !!! Also, during the installation's 8 steps, step No5 takes for ages and then I get a red X mark and a message reading like "Fatal error occured. Please click Continue to install the rest of the software".

    I've tried deleting everything from the windows registry following HP's instructions, I've used different cables, and still nothing. The only thing I haven't tried is to uninstall Vista all together and install it again. The reason I haven't done that is, I have so much software and personal files and settings already configured, that it would take days to turn everything back to normal, just because the stupid HP scanner won't work.

    Can anybody please help? I'm desperate.

    Adonis

  • Anonymous Feb 04, 2008

    same too

  • Anonymous Mar 18, 2008

    scanner not working

  • Anonymous Mar 20, 2008

    i just bought the printer i am installing it but i am getting a message that no there are no scan options refer to device documentation to troubleshoot press ok. What do i do?

  • Anonymous Mar 26, 2008

    How can I solve the probles?

  • Anonymous Mar 29, 2008

    i can not use ,y scanner

  • Anonymous Mar 30, 2008

    When I hit scan, I get an error message No scan options. Press ok.

  • Rick  Corbin
    Rick Corbin Mar 31, 2008

    I've Tried Everything to fix my scan Problem with my HP 5610

    Installed the full software with drivers from HP. That didn't help.



    Uninstalled all the software, the reinstalled. Still, the HP does not recognize the scanner.



    Downloaded the HP Image Zone/Photo and Imaging Unexpected Internal Error and Communications Failure Patch. DIDN'T WORK.



    I'm out of options, unless someone out there has a solution I haven't heard of yet. At this point, I think its a hardware problem.



    I'm about ready to throw this thing in the junk pile. Trying to get the scanner to work or even be recognized has been extremely frustrating to say the least.



    If anyone knows the fix, please e-mail me at: RICKW3DVE@AOL.COM



    Thanks...Rick...Pittsburgh Pa


  • Anonymous Apr 05, 2008

    how do I set up the scanner? It says that the there is no computer set up



    thanks

  • Anonymous Apr 10, 2008

    I just install Vista and HP's Vista driver for Officejet 5610. When I hit the scanner button it complains saying that there is no documentation.

    On my prior XP system I just did a work around by using "HP solution center" and ran scanning from there. Worked perfectly every time.

    Now in Vista, the scanning logo pops up and just freezes for a long as 1 hour. I had to manually stop this program from Task Manager just to get the logo off my screen.

    Can anyone help with this situation at jeff@agent619.com

  • Anonymous Apr 15, 2008

    i ahve the same prob

  • vasundhara Apr 21, 2008

    it says"no scan options refer to the documentation for troubleshooting" n i ve lost the documentation

  • Anonymous Apr 22, 2008

    same problem

  • Anonymous Apr 26, 2008

    same as described

  • Anonymous Apr 27, 2008

    My printer will print and fax, but the text information will not let you scan information into the word document

  • Erika519 May 02, 2008

    I recently tried to use the scanner on my officejet 5610. When I hit 'scan' the screen will tell me 'No Scan Options Refer to device documentations. Press OK'

  • jbanne May 05, 2008

    can not scan or don't know how to scan

  • Anonymous May 06, 2008

    It isn't the device, it is either the vista, or hp drivers for it. HP is supposedly working on it, but don't hold your breath.

  • Anonymous May 11, 2008

    The same thing happened as described.

  • n porat May 19, 2008

    scanner will no workit says "no scan option press ok"
    i uninstalled the driver and reistalled it - no result!
    please email me your advise

  • Anonymous May 26, 2008

    scan function inaccessible

  • Anonymous May 29, 2008

    same problem - Windows XP pro and HP 5610 all in one . option not available- solution center is non existant page

  • Anonymous May 30, 2008

    NO SCANNING DEVICE IS CONNECTED

  • Anonymous Jun 11, 2008

    printer and scanner not working

  • Anonymous Jun 15, 2008

    Same problem, will not scan says refer to device manager and I have re-loaded software and still nothing works. What is a device manager? My printer is the all in one HP officejet J6480.

  • girlat38 Jun 27, 2008

    same as everyone else scan will not work on the hp all in one officejet please help shar

  • kmamail Jun 27, 2008

    need to set up printer so it will scan and fax

  • fordrv Jul 01, 2008

    HP 5610 All-In-One will not scan. HP solution center icon has disappeared from my computer as well. I can print and fax, but it will not recognize the scanner. What is the deal? I have contacted HP SEVERAL times to no avail. Please let me know when someone finds a solution.

  • vsafranski Jul 04, 2008

    same problem scanner won't work. Even with using word it says hardware problem with scanner.

  • Anonymous Jul 11, 2008

    As the others. I press the scan button and get "no scan option. refer to documentation."



  • jatnielfatim Aug 18, 2008

    Greetings,

    I recently tried to use the scanner on my officejet 5610. When I hit 'scan' the screen will tell me 'No Scan Options Refer to device documentations. Press OK'.

  • astkzevel Aug 20, 2008

    i have the same problam

  • nuitwinstars Aug 22, 2008

    i got the same problem. i use mac. how can i fix it. email me.

  • Anonymous Aug 22, 2008

    I try to scan and it tells me no scan options please refer to documentations press ok.

  • Anonymous Aug 24, 2008

    can't use scan features on my hp 5610 with windows vista. 3what should i do to fix this problem?

  • llkl1 Aug 25, 2008

    My HP OfficeJet 5610 All In One Printer Scanner does not work with the new desktop computer I just purchased with Vista. The printer works but I cannot scan. Can anyone offer a suggestion short of me purchasing a new printer.

  • madia115 Aug 26, 2008

    I have downloaded and installed the software for HP 5610 scanner. I think it is in my computer, but I can't use it because the proper icon, "HP Solutions Center" does not appear on my desk top. It is in there, but i\I can't get it out!! Please help. Thanks--Carl

  • snakwiggle Aug 26, 2008

    I can't get the scanners to work to use my faxing capilbilities

  • Anonymous Aug 26, 2008

    yes

  • travol Aug 27, 2008

    the hp officejet 5610 all-in-one ,printing,faxing,copy but not scanning

  • uncle gordie Aug 28, 2008

    I recently tried to use the scanner on my officejet 5610. When I hit 'scan' the screen will tell me 'No Scan Options Refer to device documentations. Press OK'.

    I have lost all the device documentations so I need a little assistance if you can.

    Thanks,
    ...g

  • hagai50 Aug 29, 2008

    When I try to scan my printer says: No scan options, refer to device documentation

  • bluetigre Aug 29, 2008

    When I hit the scan button, it says "No Scan Options..Refer to device documentation to troubleshoot. I have read the entire troubleshooting section of the manual, and it does not mention failure to scan.

  • Anonymous Sep 05, 2008

    same as Justus 999

  • amavis06 Sep 06, 2008

    try to use scanner tells me no scanner options or the scanner is not connected

  • Anonymous Sep 08, 2008

    C6280.. same problem. After 3 days and over 20+hrs with HP tech support. No solution . Reloaded the drivers.. including ver 10.. over 16 times.

    No solution.



    Was explained that their software programs the buttons.. and for some reason .. its ont working. Even loose the options on the HPSOlution Center software. They DID CONFIRM that the software was very buggy.

  • Anonymous Sep 08, 2008

    failure to scan

  • oscarsgaga Sep 09, 2008

    I have done many scans on my HP Officejet 5600 (allinone) but now it tells me "No scan options". The manual says nothing about this problem. 



  • Anonymous Sep 11, 2008

    f@ck hp tech support

  • h_omid Sep 16, 2008

    I recently tried to use the scanner on my officejet 5610. When I hit 'scan' the screen will tell me 'No Scan Options Refer to device documentations. Press OK'.

    I have lost all the device documentations so I need a little assistance if you can.

    Thanks,

  • Anonymous Sep 17, 2008

    when ever i try sacn ame thing refer to documentaion

  • bbuobuo Sep 18, 2008

    when try to scan whit my officejet 5610 , it show me an error "no scan option Refer to device documentations. Press OK'.
    "
    please help me about it.
    thanks

  • Anonymous Oct 01, 2008

    when try to scan whit my officejet 5610 , it show me an error "no scan option Refer to device documentations. Press OK'.
    "

  • Baby-Pat Oct 02, 2008

    I;m having the exact same problem!



  • Anonymous Oct 07, 2008

    same issue

  • fixya41 Oct 07, 2008

    When I try to use the scan feature on my HP 5610 all in one, it cannot detect a computer and I have windows vista.

  • bacigirl Oct 07, 2008

    i have the same problem!

  • babygirlkall Oct 08, 2008

    wont scan

  • Anonymous Oct 09, 2008

    I have the same problem. A screen says that it is not installed but the printer part of the device works. Cna you help?

  • Anonymous Oct 12, 2008

    I get no scan options

  • haegertson Oct 12, 2008

    My problem is exactly like his. I've tried the "Use Paint" workaround, but find it to be insuficient. It won't let you scan multiple pages and won't let you save to PFD. I've tried reinstalls five times and am now close to a tantrum. They are using up my life.

    Harriet

  • nissan vtc Oct 14, 2008

    i want a print setting only for hp officejet 5610

  • emusic Oct 15, 2008

    Well, seems to be the same as everyone else, but I am using an Apple/Mac. A solution for this as well would be great.

  • Anonymous Oct 25, 2008
  • AlanPA Oct 27, 2008

    5610 doesn't scan; however it prints. When I invoke the Solution Center, it tells me that it is missing software that is on the CD...which I no longer have. Anyone know where I can download the software?



    Thanks.

  • Anonymous Oct 29, 2008

    It will not scan--no way, no how--even after 10 hours on the phone with very helpful, but ultimately stumped HP tech people. In the end, they believe it is an issue with Vista because I have a Toshiba laptop purchased in late 2006 as Vista-Ready. I installed the accompanying Vista upgrade and all seemed fine until little problems like this emerged. Toshiba won't help because they insist it is really an XP machine. What a conundrum. I'm planning to write to all three CEOs to protest the run-around.

    Harriet

  • None11 Oct 31, 2008

    same problem as Justus

  • Arcadia Boy Nov 04, 2008

    I have a 5610. It prints but never scans

  • Anonymous Nov 13, 2008

    when i press the scan button nothing happens

  • kmari616 Nov 15, 2008

    I cannot use the scanner

  • Anonymous Nov 17, 2008

    I have the exact same problem- it used to work and after I moved away for school it's saying I need to refer to device documents!?

  • hrich70074 Nov 18, 2008

    same problem

  • Anonymous Nov 20, 2008

    I have the exact same issue, i find nothing in the manual

  • andeeb Nov 22, 2008

    Exact same problem!

  • anjaba Nov 23, 2008

    Is there a solution??

  • Anonymous Nov 30, 2008

    i lost my disc to add my hp officejet 5610v to my computer and i need to reinstall it













  • goldentwig57 Nov 30, 2008

    I uninstall and re-install the whole software and still cannot scan.

    however from START MENU

    IF YOU GO TO SCANNER AND CAMERA WIZARD, YOU WILL BE ABLE TO SCAN DOCUMENT.

    IF ANYONE CAN HELP WITH SCANNING FROM MACHINE LET US KNOW

  • Anonymous Dec 05, 2008

    same problem!

  • tracyrooy Dec 13, 2008

    WHEN I PUSH SCAN IT SAYS NO SCAN OPTIONS REFER TO DEVICE DOCUMENTATION WHICH I DO NOT HAVE!!! PLEASE HELP!!!

  • haegertson Dec 13, 2008

    I wrote to this forum about this problem with the 5610 scan function in mid November. I tried all the fixes here to no avail. I also spent 12 hours (no exaggeration) on the phone with the techs at HP to no avail. They finally concluded it was a function of having added Vista to an XP machine. I'm beginning to think they are right and not just passing the buck. By the by, I then took the 5610 back to the vendor (Staples) who was sympathetic and let me buy a new J6480 HP as almost a wash price-wise. Guess what? Same problem. I'm using this experience to work on developing patience in my retreating youth.

  • Olushola Olu Dec 29, 2008

    Cannot Scan documents from the scanner but it can print normally.

  • kenabdool812 Jan 07, 2009

    I have the same problem

  • Anonymous Jan 07, 2009

    I need to add the officejet 5610 to my laptop, I have it on my desktop, but I can't find my disc, How can I add it to my laptop?

  • Anonymous Jan 10, 2009

    scaner

  • Anonymous Jan 12, 2009

    everytime i try to scan something it tells m no scan options refer to device documentation to troubleshoot. press ok but i do not have any documentation

  • Anonymous Jan 12, 2009

    i lost the cd to instal the printer in to my laptop when i got it and now i need to try to get the soft ware to download it

  • Anonymous Jan 16, 2009

    i have the same problem with my scanner

  • dovavni Jan 16, 2009

    Hp5610 scan option works oK while operating from my computer. However it does not work from the machine scan button. I have done everything including setting scan to option and I checked the USB cable.

    It worked correctly in the past.

  • Anonymous Jan 17, 2009

    Same problem. Worked on older printer

  • kimierich69 Jan 19, 2009

    I'm trying to re install my scanner software and it says scanner not supported???? I don't get it.

  • mazin_altaje Jan 19, 2009

    i cant install all in one sw hp in win vista !!!! i need to scan

  • Anonymous Jan 20, 2009

    please provide HP SOLUTION CENTRE software,

    i have lost my software CD of the above HP Officejet 5610 All-In-One

  • Anonymous Jan 21, 2009

    I had the same problem...pulled my hair out and tried the obvious 1st step as my last resort: I replugged my cord in the printer and computer. In this case, the problem was solved. Otherwise, I have not other answers.

  • Anonymous Jan 24, 2009

    I am trying to scan and get the same problem.

  • Anonymous Feb 13, 2009

    it says the same to me!

  • Anonymous Feb 20, 2009

    need software for vista for scanner

  • Anonymous Mar 11, 2009

    tried to scan..says see device documentation

  • Anonymous Mar 14, 2009

    SAME PROBLEM

  • Anonymous Mar 19, 2009

    same

  • T Gayle W Mar 19, 2009

    When I hit scan it tells me to refer to my document, but I have lost it! I NEED HELP!

  • Anonymous Mar 20, 2009

    can not scan with this printer

  • txAG Mar 27, 2009

    makes at least two of us ... we need the instruction manual on line ...

  • aagee6 Mar 29, 2009

    I am getting the same error window and statement. Whats up with this? Too many people with same problem!!!!

  • rcs43 Mar 29, 2009

    I have an HP Officejet 5610 that stopped scanning. I have uninstalled software and reinstalled it several times. Downloaded patches from HP. Nothing works. I get a message that my XP computer is unable to communicate with the scanning software. The printer and copy functions work fine.

  • karenalycesm Mar 29, 2009

    Officejet 5610 All-in-One scanner will not work

  • Anonymous Mar 31, 2009

    scanner no driver

  • Anonymous Apr 06, 2009

    when i hit 'scan' it says 'no scan options, please check documentation' or something of the likes of that

  • Anonymous Apr 08, 2009

    tengo el maldito mismo problema si alguien sabe la respuesta y no me la diga que se baya a la puta madre que lo pareo

  • Anonymous Apr 19, 2009

    yes

  • Anonymous Apr 27, 2009

    I bought a used HP 5610 and tried to install. Is there a online installation software?

  • Anonymous May 06, 2009

    when i try to scan it say refer to divice documentation

  • Anonymous May 17, 2009

    when  hitting scan button it says refer to printer documentation, there is no way to set it up, can the driver be downloaded anywhere?  This is for a Mac

  • Cliff Hunter May 11, 2010

    To all with this issue, are you attempting to use the USB connection or are you attempting to use a wireless connection? My suspicion is wireless and if so I can tell you how to fix it.

  • Rick  Corbin
    Rick Corbin May 11, 2010

    I've Tried Everything to fix my scan Problem with my HP 5610
    Installed the full software with drivers from HP. That didn't help.

    Uninstalled all the software, then reinstalled. Still, the HP does not recognize the scanner.

    Downloaded the HP Image Zone/Photo and Imaging Unexpected Internal Error and Communications Failure Patch.
    DIDN'T WORK.

    I'm out of options, unless someone out there has a solution I haven't heard of yet. At this point, I think its a hardware problem.

    I'm about ready to throw this thing in the junk pile. Trying to get the scanner to work or even be recognized has been extremely frustrating to say the least.

    If anyone knows the fix, please e-mail.


    Thanks...Rick...Pittsburgh Pa

  • MOLLY OLDHAM Jul 19, 2013

    I have exact same problem. I HAVE OWNERS MANUAL AND IT DOESN'T ADDRESS PROBLEM.

  • Dave
    Dave Feb 02, 2018

    Give a call to HP Support (877-690-9305)

  • John Smith
    John Smith Mar 02, 2018

    if your printer/ scanner not working you can call us - 877-690-9305


    or visit -http://hpsupport.us

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40 Answers

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Windows Vista causes an error with the scan feature of the HP officejet 5610. To work around it use the paint program:

1. open paint program
2. click file
3. click "from scanner or camera..."
4. scan menu opens

from there simly select the type of scan you would like to do and click the scan button

Posted on Jul 07, 2009

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  • 106 Answers

Hi,

uninstalling and reinstalling the software wont solve the issue. here are the steps that would help solve the issue.

1. OPen the solution center.
2. Look for the option that says SETTINGS,
3. When u click settings, you will have there several options, just click on SCAN PREFERENCES
4. then, inside scan preferences you will have several options, go the SCAN TO.

Note: the reason why it says "NO SCAN OPTIONS" from the printer panel monitor its because the printer dont have options to where the scanned document/picture be sent.

5. when scan to menu is open, YOu will have two columns there, make sure to ADD all the Programs to Printer/Control Panel.
Example:

DESTINATION LIST CONTROL PANEL

Email |
Microsoft word |
.pdf

.. those are just few options frm destination list.. you just need to hightlight one at a time.. then click on "ADD" to control panel.

so, after doing that.. try to click on "UPDATE DEVICE" on that same window itself.. if no option given try to click on OKAY or APPLY.

after doing the steps, try to scan again.. and it will give you "OPTIONS"... that should SOLVE the problem of getting a message "NO SCAN OPTIONS"

Posted on Jul 02, 2008

  • Guardson Nunez
    Guardson Nunez Jul 02, 2008

    hi,



    uninstalling and reinstalling the software wont solve the issue. here are the steps that would help solve the issue.



    1. OPen the solution center.

    2. Look for the option that says SETTINGS,

    3. When u click settings, you will have there several options, just click on SCAN PREFERENCES

    4. then, inside scan preferences you will have several options, go the SCAN TO.



    Note: the reason why it says "NO SCAN OPTIONS" from the printer panel monitor its because the printer dont have options to where the scanned document/picture be sent.



    5. when scan to menu is open, YOu will have two columns there, make sure to ADD all the Programs to Printer/Control Panel.

    Example:



    DESTINATION LIST CONTROL PANEL



    Email |

    Microsoft word |

    .pdf



    .. those are just few options frm destination list.. you just need to hightlight one at a time.. then click on "ADD" to control panel.



    so, after doing that.. try to click on "UPDATE DEVICE" on that same window itself.. if no option given try to click on OKAY or APPLY.



    after doing the steps, try to scan again.. and it will give you "OPTIONS"... that should SOLVE the problem of getting a message "NO SCAN OPTIONS"

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  • 53 Answers

Hi Justus 999,
It looks like one of your file is missing. The solution to your problem. Is to re-Install the Hp officejet scanner that, should fix your problem. If you dont have drivers for you hp.You can download them from the internet thay should be free to download.

Posted on Jan 07, 2008

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I found a good workaround solution. Go to Start>Programs>Accessories and click scanner and camera wizard. I have XP, by the way. This will scan it easily. Good luck!

Posted on Jun 04, 2010

  • MathiasA Jun 04, 2010

    Using XP, go to Start>Programs>Accessories and click 'Scanners and Camera Wizard'. It is a great workaround solution. Good luck!



    ~M

  • monica dunn
    monica dunn Oct 26, 2011

    It worked perfect!!! so easy.. thank you!!!

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Simple Solution - Works Every Time on Windows Vista Home Premium (May have to run as administrator).

1. Push the "Windows Key + R" keys
2. Type:
cmd
3. Click the OK button
4. Type:
cd c:\Windows\System32
5. Push the "Enter" key
6. Type:
regsvr32 vbscript.dll
7. Push the "Enter" key
8. "DllRegisterServer in vbscript.dll succeeded." window appears, click the OK button
9. Exit the command window
10. No need to restart
SUGGESTION: Print these instructions for future use.
( This procedure takes less than 60 seconds)

Posted on Jul 13, 2008

  • mikeysgifts May 11, 2011

    This worked like a charm!

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  • 31 Answers

Fiend your solution direct from hp. Here is your solution...
HP Officejet 5610 All-in-One scanner will not work - 237c944.jpg

http://www.hp.com/printer/prob676ijt65/solution
307

Posted on Mar 17, 2009

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I want to download the driver software for hp officejet 5610 for vista all in one,pls help me

Posted on Sep 17, 2008

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Posted on Aug 19, 2008

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Hi
I recently tried to use the scanner on my officejet 5610. When I hit 'scan' the screen will tell me 'No Scan Options Refer to device documentations. Press OK'.

I have lost all the device documentations so I need a little assistance if you can.
thanks
sreekumar
Norwegian mazar
Afganistan

Posted on Jul 09, 2009

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I figured out how to deal with the "No Scan Option" error on the HP J6480 when scanning from the panel of the printer.
The reason it did not work is because the HP Digital Image Monitor was not installed. It would not install, because I never successfully uninstalled the printer.
I followed Almost There's (HP Support Group) tips for uninstalling, namely:
1. Load the Installer CD
2. Right click CD/DVD ROM Drive (drive where you load the CD)
3. Click Explore>Open Util folder>CCC>Uninstall L1,L2 and L3. Don't uninstall L4.
4. Restart your computer then proceed reinstalling the SW.
Then I downloaded the from the HP Website the Full (not basic) software version.
I then ran it on my computer. It found the printer. Ta dah, I could scan from the printer because the HP Digital Monitor is now installed.
I do have Kaspersky Security on my computer. With firewall turned on, it still works.
I hope this helps anyone else

Posted on Jan 16, 2009

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  • 35 Answers

Your scanner/ printer not working you can contact us - 877-690-9305


HP Officejet 5610 All-in-One scanner will not work - hp printer support -2-31hygl30hjwh2qatbhqfcd3j-5-0_0.jpg
Support For Hp Printer Call Toll Free 877 690 9305

Posted on Mar 02, 2018

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You should try the HP Support (877-690-9305) Discuss about the issue with them.
Support For Hp Printer Call Toll Free 877 690 9305

Posted on Feb 02, 2018

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I HAVE SAME PROBLEM AND OWNERS MANUAL DOESN'T ADDRESS PROBLEM

Posted on Jul 19, 2013

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This error usually happens when the HP Start-up links in MSCONFIG have been disabled. For the SCAN Button to function, all HP start-up programs must be enabled.

Posted on Mar 21, 2012

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Go to your "paint" program and select "file" then select "scanner". Your scanner will then scan the document and you can import it anywhere.

Posted on Dec 29, 2010

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Good Scannig.Finish Scannig Don't Save a Bath.

Posted on Jul 24, 2010

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Unplugging it for 10 seconds finally worked for me.

Posted on May 19, 2010

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Adonscott
Thanks your solution didi the job for me
I am pleased :)

Posted on Dec 09, 2009

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TO EVERYONE USE SOLUTION # 15. CLECK ON THE LINK AND IT WILL GUIDE YOU THROUGH. I DID AND ALL IS SCANNED THANK YOU #15

Posted on Nov 13, 2009

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To Hugo (Solution #5) - This is the only thing that worked for me. Totally bypassed the screwy communication between the HP and the Solution Center program. Thanks a lot!!!

Posted on Oct 11, 2009

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Try installing the CD that comes with the HP Officejet. That should fix the problem

Posted on Jul 10, 2009

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Hi i want 2 acan for my hp officejet 5610 all in one scaner how i do pls

Posted on Jun 25, 2009

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The scan function doesn't work with Vista. What i found to work best is to open the program "paint" then go under file/From scanner or camera.

Posted on Jun 18, 2009

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Mnt driver printer hp 5610 nya donk

Posted on Apr 29, 2009

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Justus
Somebody appeared in another forum adviced to download HP scan diagnostic utility http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-45265-1&lc=en&cc=us&os=228&product=441125&dlc=en

Since I had the same problem - I did it, it founds some problem with the startup digital monitor. I pushed the "fix", and though nothing changed, all of the sudden the scan from the scan button started working.

Dov

Posted on Jan 17, 2009

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I have the same problem, it says cant trace the scanner

Posted on Nov 23, 2008

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Scanner is not working

Posted on Nov 12, 2008

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I dont know

Posted on Oct 11, 2008

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I recently tried to use the scanner on my officejet 5610. When I hit 'scan' the screen will tell me 'No Scan Options Refer to device documentations. Press OK'.

I have lost all the device documentations so I need a little assistance if you can.

Thanks,

Posted on Sep 17, 2008

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I Have the same problem as Justus, When I hit the scan button it says NO SCAN OPTIONS refer to device documentation and I too have lost all the device documentations. So I need great help

Thanks ,

LOVE

Posted on Sep 11, 2008

JUST TALK TO THE HP PEOPLE LIKE I DID AND IT WORKED!!! YOU HAVE TO DOWNLOAD THIS PATCH THEY GAVE.

Posted on Apr 24, 2008

I don't know how or why it work, but I got the Officejet 5610 to work by doing the following steps.

1) install Vista drivers, OCR, Solution Center and run into scanner problem
2) uninstall Vista drivers and reboot
3) install HP Officejet 5610 drivers for XP and when Vista complains, retry installing (w/o uninstall) 2-3 times
4) uninstall all XP HP drivers
5) install Vista drivers, OCR, and Solution Center
6) Go to Scanner settings before you actually try to scan something and change a couple things around.

Somehow it works both from the button and from Solution Center

If you got any comments or better suggestions, please email me at info@agent619.com

Posted on Apr 11, 2008

I have the same problem and reinstalled the software. The reinstall failed to fix the problem

Posted on Apr 07, 2008

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I just had this problem myself and the fix is very easy.

Go to the HP website. Go to Support & Drivers. Search for "inkjet 5610" and then select HP Officejet 5600 All-in-One Printer series HP Officejet 5610 All-in-One scanner will not work - s.gif s.gif » HP Officejet 5610 All-in-One Printer


from the list. Then select your operating system (mine was XP). Then go to the Utility section at the bottom of the page and select "HP Scan Diagnostic Utility". Then on the next page, select the blue button that says "Download Only" and hit the "RUN" button. When the utility comes up, hit the "Diagnose" button. When my diagnosis came up, it showed that my "HP Digital Imaging Monitor" wasn't working and it had a red "x" next to it. It tells you to click the words next to the red "x" and click the Fix button. That's it. Here is the link below (if you have XP). Hope this works for you.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-45265-1&lc=en&dlc=en&cc=us&lang=en&os=228&product=441125

Posted on Jan 15, 2009

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When scan option is wrong to the scan button on the printer. the solution center should be set up which destination to be saved on. and be aware as well that if you are using wireless sometimes the scan to option button on the printer disapears because some interference to the wireless it is really better to use usb..
HP Customer Care Rep.

Posted on Aug 02, 2008

Go to Control Panel - Scanners - click on 5610 - proceed to scan following directions. Works for me every time.

Hugo

Posted on Jul 30, 2008

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Hi,
Browse the cd for the printer software
look for the folder SETUP
in setup look for the Folder TRAYAPP
and in this folder look for TRAYAPP.MSI
rt click on it and install it .. it ll prompt u to restart do not restart
rt click on the same file again and click on repair .. restart the pc ... it should work

Enjoy

Posted on May 23, 2008

  • Hashir Tasleem
    Hashir Tasleem May 27, 2008

    And also
    Browse the cd for the printer software
    look for the folder SETUP
    in setup look for the Folder DESTINATIONS
    and in this folder look for DESTINATION.MSI
    rt click on it and install it .. it ll prompt u to restart do not restart
    rt click on the same file again and click on repair .. restart the pc ... it should


×

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Same problem..
the driver is gone

Posted on Feb 04, 2008

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Hi,

Go to run and than type stimon.exe in the box than click on click on ok.

Note : This command will only work if you have Windows XP.

Regards,
Lalit

Posted on Sep 09, 2008

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SOURCE: HP Officejet 5610 All-in-One scanner will not work

reinstall the software through CD

Posted on May 31, 2008

eagle338
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SOURCE: HP Officejet 5610 All-in-One scanner will not work

Try out this troubleshooting procedure from HP. Hopefully it fixes the issue.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00503569&cc=us&lc=en&dlc=en&product=1153481&dlc=en&lang=en

Posted on Sep 28, 2008

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