HP Officejet 5610 All-in-One scanner will not work

when i hit 'scan' it says 'no scan options, please check documentation' or something of the likes of that

scanner no driver

I have an HP Officejet 5610 that stopped scanning. I have uninstalled software and reinstalled it several times. Downloaded patches from HP. Nothing works. I get a message that my XP computer is unable to communicate with the scanning software. The printer and copy functions work fine.

I am getting the same error window and statement. Whats up with this? Too many people with same problem!!!!

makes at least two of us ... we need the instruction manual on line ...

can not scan with this printer

When I hit scan it tells me to refer to my document, but I have lost it! I NEED HELP!

same

SAME PROBLEM

tried to scan..says see device documentation

need software for vista for scanner

it says the same to me!

I am trying to scan and get the same problem.

I had the same problem...pulled my hair out and tried the obvious 1st step as my last resort: I replugged my cord in the printer and computer. In this case, the problem was solved. Otherwise, I have not other answers.

please provide HP SOLUTION CENTRE software,
i have lost my software CD of the above HP Officejet 5610 All-In-One

i cant install all in one sw hp in win vista !!!! i need to scan

I'm trying to re install my scanner software and it says scanner not supported???? I don't get it.

Same problem. Worked on older printer

Hp5610 scan option works oK while operating from my computer. However it does not work from the machine scan button. I have done everything including setting scan to option and I checked the USB cable.
It worked correctly in the past.

i have the same problem with my scanner

i lost the cd to instal the printer in to my laptop when i got it and now i need to try to get the soft ware to download it

everytime i try to scan something it tells m no scan options refer to device documentation to troubleshoot. press ok but i do not have any documentation

scaner

I need to add the officejet 5610 to my laptop, I have it on my desktop, but I can't find my disc, How can I add it to my laptop?

I have the same problem

Cannot Scan documents from the scanner but it can print normally.

I wrote to this forum about this problem with the 5610 scan function in mid November. I tried all the fixes here to no avail. I also spent 12 hours (no exaggeration) on the phone with the techs at HP to no avail. They finally concluded it was a function of having added Vista to an XP machine. I'm beginning to think they are right and not just passing the buck. By the by, I then took the 5610 back to the vendor (Staples) who was sympathetic and let me buy a new J6480 HP as almost a wash price-wise. Guess what? Same problem. I'm using this experience to work on developing patience in my retreating youth.

WHEN I PUSH SCAN IT SAYS NO SCAN OPTIONS REFER TO DEVICE DOCUMENTATION WHICH I DO NOT HAVE!!! PLEASE HELP!!!

same problem!

I uninstall and re-install the whole software and still cannot scan.
however from START MENU
IF YOU GO TO SCANNER AND CAMERA WIZARD, YOU WILL BE ABLE TO SCAN DOCUMENT.
IF ANYONE CAN HELP WITH SCANNING FROM MACHINE LET US KNOW

i lost my disc to add my hp officejet 5610v to my computer and i need to reinstall it

Is there a solution??

Exact same problem!

I have the exact same issue, i find nothing in the manual

same problem

I have the exact same problem- it used to work and after I moved away for school it's saying I need to refer to device documents!?

I cannot use the scanner

when i press the scan button nothing happens

I have a 5610. It prints but never scans

same problem as Justus

It will not scan--no way, no how--even after 10 hours on the phone with very helpful, but ultimately stumped HP tech people. In the end, they believe it is an issue with Vista because I have a Toshiba laptop purchased in late 2006 as Vista-Ready. I installed the accompanying Vista upgrade and all seemed fine until little problems like this emerged. Toshiba won't help because they insist it is really an XP machine. What a conundrum. I'm planning to write to all three CEOs to protest the run-around.
Harriet

5610 doesn't scan; however it prints. When I invoke the Solution Center, it tells me that it is missing software that is on the CD...which I no longer have. Anyone know where I can download the software?

Thanks.

It's a Vista problem:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00809848&lc=en&dlc=en&cc=us&lang=en&softwareitem=mp-47767-1&os=2093&product=441125

Well, seems to be the same as everyone else, but I am using an Apple/Mac. A solution for this as well would be great.

i want a print setting only for hp officejet 5610

My problem is exactly like his. I've tried the "Use Paint" workaround, but find it to be insuficient. It won't let you scan multiple pages and won't let you save to PFD. I've tried reinstalls five times and am now close to a tantrum. They are using up my life.
Harriet

I get no scan options

I have the same problem. A screen says that it is not installed but the printer part of the device works. Cna you help?

wont scan

i have the same problem!

When I try to use the scan feature on my HP 5610 all in one, it cannot detect a computer and I have windows vista.

same issue

I;m having the exact same problem!

when try to scan whit my officejet 5610 , it show me an error "no scan option Refer to device documentations. Press OK'.
"

when try to scan whit my officejet 5610 , it show me an error "no scan option Refer to device documentations. Press OK'.
"
please help me about it.
thanks

when ever i try sacn ame thing refer to documentaion

I recently tried to use the scanner on my officejet 5610. When I hit 'scan' the screen will tell me 'No Scan Options Refer to device documentations. Press OK'.

I have lost all the device documentations so I need a little assistance if you can.

Thanks,

f@ck hp tech support

I have done many scans on my HP Officejet 5600 (allinone) but now it tells me "No scan options". The manual says nothing about this problem. 

failure to scan

C6280.. same problem. After 3 days and over 20+hrs with HP tech support. No solution . Reloaded the drivers.. including ver 10.. over 16 times.
No solution.

Was explained that their software programs the buttons.. and for some reason .. its ont working. Even loose the options on the HPSOlution Center software. They DID CONFIRM that the software was very buggy.

try to use scanner tells me no scanner options or the scanner is not connected

same as Justus 999

When I hit the scan button, it says "No Scan Options..Refer to device documentation to troubleshoot. I have read the entire troubleshooting section of the manual, and it does not mention failure to scan.

When I try to scan my printer says: No scan options, refer to device documentation

I recently tried to use the scanner on my officejet 5610. When I hit 'scan' the screen will tell me 'No Scan Options Refer to device documentations. Press OK'.

I have lost all the device documentations so I need a little assistance if you can.

Thanks,
...g

the hp officejet 5610 all-in-one ,printing,faxing,copy but not scanning

yes

I can't get the scanners to work to use my faxing capilbilities

I have downloaded and installed the software for HP 5610 scanner. I think it is in my computer, but I can't use it because the proper icon, "HP Solutions Center" does not appear on my desk top. It is in there, but i\I can't get it out!! Please help. Thanks--Carl

My HP OfficeJet 5610 All In One Printer Scanner does not work with the new desktop computer I just purchased with Vista. The printer works but I cannot scan. Can anyone offer a suggestion short of me purchasing a new printer.

can't use scan features on my hp 5610 with windows vista. 3what should i do to fix this problem?

I try to scan and it tells me no scan options please refer to documentations press ok.

i got the same problem. i use mac. how can i fix it. email me.

i have the same problam

Greetings,

I recently tried to use the scanner on my officejet 5610. When I hit 'scan' the screen will tell me 'No Scan Options Refer to device documentations. Press OK'.

As the others. I press the scan button and get "no scan option. refer to documentation."

same problem scanner won't work. Even with using word it says hardware problem with scanner.

HP 5610 All-In-One will not scan. HP solution center icon has disappeared from my computer as well. I can print and fax, but it will not recognize the scanner. What is the deal? I have contacted HP SEVERAL times to no avail. Please let me know when someone finds a solution.

need to set up printer so it will scan and fax

same as everyone else scan will not work on the hp all in one officejet please help shar

Same problem, will not scan says refer to device manager and I have re-loaded software and still nothing works. What is a device manager? My printer is the all in one HP officejet J6480.

printer and scanner not working

NO SCANNING DEVICE IS CONNECTED

same problem - Windows XP pro and HP 5610 all in one . option not available- solution center is non existant page

scan function inaccessible

scanner will no workit says "no scan option press ok"
i uninstalled the driver and reistalled it - no result!
please email me your advise

The same thing happened as described.

It isn't the device, it is either the vista, or hp drivers for it. HP is supposedly working on it, but don't hold your breath.

can not scan or don't know how to scan

I recently tried to use the scanner on my officejet 5610. When I hit 'scan' the screen will tell me 'No Scan Options Refer to device documentations. Press OK'

My printer will print and fax, but the text information will not let you scan information into the word document

same as described

same problem

it says"no scan options refer to the documentation for troubleshooting" n i ve lost the documentation

i ahve the same prob

I just install Vista and HP's Vista driver for Officejet 5610. When I hit the scanner button it complains saying that there is no documentation.

On my prior XP system I just did a work around by using "HP solution center" and ran scanning from there. Worked perfectly every time.

Now in Vista, the scanning logo pops up and just freezes for a long as 1 hour. I had to manually stop this program from Task Manager just to get the logo off my screen.

Can anyone help with this situation at jeff@agent619.com

how do I set up the scanner? It says that the there is no computer set up

thanks

I've Tried Everything to fix my scan Problem with my HP 5610
Installed the full software with drivers from HP. That didn't help.

Uninstalled all the software, the reinstalled. Still, the HP does not recognize the scanner.

Downloaded the HP Image Zone/Photo and Imaging Unexpected Internal Error and Communications Failure Patch. DIDN'T WORK.

I'm out of options, unless someone out there has a solution I haven't heard of yet. At this point, I think its a hardware problem.

I'm about ready to throw this thing in the junk pile. Trying to get the scanner to work or even be recognized has been extremely frustrating to say the least.

If anyone knows the fix, please e-mail me at: RICKW3DVE@AOL.COM

Thanks...Rick...Pittsburgh Pa

When I hit scan, I get an error message No scan options. Press ok.

i can not use ,y scanner

How can I solve the probles?

i just bought the printer i am installing it but i am getting a message that no there are no scan options refer to device documentation to troubleshoot press ok. What do i do?

scanner not working

same too

Guys,

I have the same problem with the same device with Windows Vista Home Premium, although everything worked perfectly with XP. The thing is, I've re-installed the software like a zillion times, I've been talking to the useless HP support team both in my homecountry, Greece, and the US, almost every day for the past 4 months (!!!) and the problem just remains the same... I'm so tired and my patience has run out.

I've installed the drivers and software both from the internet and from the cd they sent me for Vista, but still. It will not install any software related to the scanner (like OCR), and -surprise surprise- at some point during the installation when it lets me choose what programmes to install, all the software related to the scanner is already ticked, in light grey, canot be un-ticked and in parenthesis it reads "Already installed" !!! Also, during the installation's 8 steps, step No5 takes for ages and then I get a red X mark and a message reading like "Fatal error occured. Please click Continue to install the rest of the software". I've tried deleting everything from the windows registry following HP's instructions, I've used different cables, and still nothing. The only thing I haven't tried is to uninstall Vista all together and install it again. The reason I haven't done that is, I have so much software and personal files and settings already configured, that it would take days to turn everything back to normal, just because the stupid HP scanner won't work.

Can anybody please help? I'm desperate.

Adonis

it won't scan, just says refer to device documentation