Question about HP Photosmart 635 Digital Camera

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LCD screen blinks on and off once per second, lens extended, but will not retract, camera will not reset

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya Expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to an Expert (only for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

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  • 641 Answers

SOURCE: photosmart m627 camera

It sound like a problem with the zooming mechanism, does your camera was dropped down ? In case it dosen't, since your camera is still under warranty, best thing will be sending it to the appropriate factory service center for repair the problem. Good luck!

Posted on Aug 14, 2007

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jbreth
  • 69 Answers

SOURCE: lens won't retract

Here is a link to troubleshoot your issue. I hope this solves your problem. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00596002&cc=us&lc=en&dlc=en&product=1147733&dlc=en&lang=en

Posted on Aug 26, 2007

  • 1 Answer

SOURCE: camara wont power up

I have a similar problem where the product stopped working and froze. No buttons worked, replaced batteries seveal times.

Spoke to Hp Customer service where they stated buy another camera??? It was out of warranty for about 2 months.

So I bought a Kodak camera with great customer support and will never buy another HP Product again.

My problem was solved!

Posted on Dec 26, 2007

  • 11967 Answers

SOURCE: Lens won't retract & camera says lens error: code R740-001

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on May 18, 2010

lock123
  • 6831 Answers

SOURCE: I their a way to stop the lens from continuly

Hello

Thank you for using FIXYA!!!

This is a suggestion. If you do not feel comfortable trying it, you will need to take the unit to your nearest service centre. Feel free to let me know if you need any assistance.

The problem might be that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair centre for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance. Also, please be so kind to let me know if you found this helpful.

Regards
Andrea

Posted on Oct 13, 2011

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1 Answer

Lens on my S7000 doesn't retract when switched off - now permanently extended - and camera dead


This is going to require service / repair at the shop, not something you will be able to correct.

Jan 26, 2013 | Fuji FinePix S7000 Digital Camera

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Turns on for 1/2 second and turns off


It sounds like the focus element inside the lens is stuck. This is usually either due to an impact knocking the elements out of alignment, or to sand/debris entering the focus motor's gear drive and preventing it from rotating. The buzzing sound you hear is the focus motor attempting to rotate, but buzzing up against some obstruction. When the lens extends, you hear a buzzing sound, and then the lens retracts - this is usually the cause of the issue. Unfortunately there is not much you can do externally to fix this problem. The camera will need to be taken apart and repaired by a professional or by the manufacturer. David Millier http://advancecamera.com/repair

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Kodak m522 turns off with lens extended


Here are some troubleshooting steps that you can try:

Dec 09, 2012 | Kodak M522 Digital Camera

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I have a Canon A720is (about 5 years old) that recently has started to show problems.


I think you immersed camera in water. This might have damaged corroded contact of LCD supply line and PCB.

Aug 19, 2012 | Canon PowerShot A720 IS Digital Camera

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Lens error restart camera


  • 1. Begin by turning the power on and off 4 times. If this does not work, remove the battery with the power still on, wait about 15 seconds and replace the battery. Once you have installed the battery, turn the power on. You can plug the audio/visual cable into the camera preventing the LCD screen from powering up. This will allow for more power to be directed to extending or retracting the lens.
  • 2. Try using compressed air to clean around the lens barrel area, this may dislodge the debris that is preventing the lens from extending or retracting.
  • 3. Gently tap on the bottom of the camera while holding the camera with the lens facing the ground. Try using the palm of your hand or the rubber pad on the USB compartment. You want to dislodge any dirt or debris that is lodged within the camera.
  • 4. With the power OFF, place the camera flat on the table with the lens facing the ceiling. While holding the shutter button down turn on the power, this will cause the lens to auto focus hopefully seating the lens barrel guide pins.
NOTE: The next step is the most forceful procedure, therefore use extreme caution when performing. Remember, if a click is heard during this step then stop and check to see if the lens error has been resolved. Clicking sounds may indicate that the lens barrel guide pins have reset.
  • 5. While turning the power on GENTLY twist, pull or push the barrel while the lens is extending or retracting. You want the barrel to move in or out evenly. The idea behind this step is to overcome the friction that is caused by misalignments or dirt within the barrel.

Jun 20, 2012 | Canon PowerShot SD850 IS Digital Camera

2 Answers

Turn the power off and on again message


Hi,


Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.

Performing a manual power reset

Turn off the camera.

Remove the battery pack.

Press and hold the power button for 30 seconds.

Allow the camera to remain without power for 60 seconds.

Reinsert the battery pack.

Turn on the camera.

To reset the Camera back to factory default, select the INITIALIZE Option from the Main Settigs 1 Menu of the Camera to OK.This will set the user defined settings back to factory default. The images and videos will not get deleted.


If the issue persists, service may be required.


Thanks for contacting FixYa

Feb 15, 2010 | Sony Cyber-shot DSC-W170 Digital Camera

1 Answer

Camera freezing up


did someone spill some pop or anything near the camera? If so, then you'll need to clean that out with rubbing alcohol

Jun 03, 2009 | Olympus FE-170 Digital Camera

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Lumix lens retracts and extends


Belikes, any external object is trapped in between your Lens Motor and Camera Body. You should consult Authorized Service Personnel to handle this trouble.

Jul 28, 2008 | Panasonic Lumix DMC-FX9 Digital Camera

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NO LCD IMAGE / LENS STUCK


hi ban ive same problem bloody nusience lens wont retract what did u do with urs?
should i return it?
thanks leeanne
leeannehutchinson@btinternet.com

Feb 17, 2008 | Sony Cyber-shot DSC-W55 Digital Camera

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"lens error" on casio ex-z3


Sorry to say but a lens error actually is a problem that you cannot fix at home. When a lens error occurs, the motors inside that make the lens retract and protract were some how damaged, usually caused if the lens try coming out when you have it in your pocket or against a surface so it cant fully come out. You will have to send the camera in for service and you can do that by calling 1-800-706-2534, option 1.

Oct 19, 2006 | Casio Exilim EX-Z3 Digital Camera

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