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There are some firmwares that support playing movies on the game, if the files are not complete, then the ps3 will not be able to play any movie, and some times it might affect game discs as well.
So when next your playstation 3 wants to system update, allow it, so it will automatically restore the files that are necessary to play a blue ray disc.
Systems update is done online, so you must have an internet connection either wireless or by connection for the playstation, and if it pops up the system update message next time, allow it. It will install new firmwares for the playstation 3 and you will be able to enjoy better services on the game.
All Blue Ray players need to be updated from time to time to keep up with the growing technology of Blue Ray. PS3 is the same way. It is asking you to update your PS3 in order to play the disc. On the back of the PS3 is a Ethernet port (looks like an over sized phone jack) connect this to your internet (modem) and it will update your encryption key and software needed to play Blue Ray discs. Here is a link for that as well. http://manuals.playstation.net/document/en/ps3/2_60/video/aacs.html
PS3 has a AACS (Advanced Access Control System) is a copyright-protection technology that is used on Blu-ray Discs. The copyrighted content is protected by setting an encryption key on both the disc and the device used to play the disc.
An AACS encryption key expires in 12 to 18 months and must be renewed, so no matter if you have a new PS3 or using it already make sure you keep upgrading your PS3 firmware regularly.
There are two ways to update as listed below:
* Update via Internet * Update via Storage Media
Download the update data directly to the system from the Internet. The latest update is automatically downloaded.
Select Settings -> System Update, Download the latest update data from the Internet. Follow the on-screen instructions to complete the operation.
You also perform this system update via a storage media, Use update data saved on a disc, Memory Stick™ or other media. Download the update data from a Web site using a PC
Hope this helps, Wishing you happy holidays and happy Gaming
Updated firmware last night (for the Bd370) and the main movie disc for Chronicles of Narnia: Lion,witch,wardrobe worked (after previously stalling). However, the bonus disc still doesn't work when I play it (just a blank screen). I traded the Blue-ray DVD from where I bought it for another one, and it made no difference. However, both Narnia discs played okay in the store on a Sharp blue-ray DVD/Tv combo.
I had this exact problem (drive stopped reading discs, then firmware update stopped at 71% with error 8002F14E). It is not a software / firmware issue, the problem is with your Blu-ray drive. Either one of the cables connecting it to the motherboard is damaged, or perhaps there is a problem with the laser or diode. In my case, the clip attachingthe drive's ribbon cable to the motherboard had come undone. Luckily, I managed to fix it myself, and the firmware update finished smoothly after that.
If you're not comfortable with opening the console and checking out the drive yourself, you'll have to send it in for repairs (since, as I said, it is generally a hardware problem, not something you can fix by redownloading the firmware or whatever).