My TomTom one no longer sees the aerial when it is connected. Is this a hardware fault or a service/subscritption issue?

Bad battery is not the cause of issue. When you plug unit into computer it is powered by computer so battery condition is not the problem.

Try plugging it into another computer and see what happens. Then you can draw your own conclusions whether the computer or GPS is at fault.

The battery is stuffed and needs replacing. It is a well know issue.

I have a TomTom Go 910 and I had the same problem. I thought the problem was with the GO 910 but it turned out to be with the computer instead. The GO 910 seems to corrupt the USB driver files on the computer over a period of time when you connect it to your computer to update it or for whatever reason you connect to your computer. To repair the USB driver files on the computer, right click on My Computer and in the menu that opens up select Manage. In the Computer Management window that opens up select Device Manager from the left side of the Computer management window. Then in the right lower side of the window (you might have to scroll down) you will see Universal Serial Bus Controllers. Click the + sign to expand the Bus Controllers. Start at the bottom of the longer lines that you see and right click on it. In the selection that opens up left click on uninstall. Starting from first of the longest lines at the bottom, uninstall all of the USB drivers. Sometimes they will reinstall themselves before you can get them all uninstalled, but if you keep at it you will be able to get them all uninstalled and then restart your computer. When the computer restarts you will see messages that the computer has found new hardware. Then after the computer is on for a few minutes you will see messages that your new hardware is installed and ready to use. If the USB driver files were corrupted this will reinstall them with the correct drivers and you can connect your TomTom to Update it or for whatever reason. Also when you do this make sure that you don't have any USB devices connected to your computer until you are done, then you can connect your TomTom.

Sounds like an Aerial fault. Obviously, the first thing you should do is check the the aerial connection to the TV.

Simple test for the aerial is to connect another television to the aerial connection for the faulty TV. If the second TV is OK, it's a faulty TV. If neither work, it's an aerial or aerial cable fault. If you don't have a spare to test with, can someone loan you one for a short time?

If neither work, check the aerial itself? Has it moved in the wind? Is it still pointing the right way (towards your transmitter). Has an element (one of the metal fins) broken off?

Try this and post back.

optimum reception of colour requires a good signal and will generally mean that an outdoor aerial must be used. the exact type and positioning of the aerial will depend upon your particular area your dealer or service personnel can best advise you on which aerial to use in your area. before connecting the aerial cable,turn off all main power switches. vhf or uhf it must first go to the media box and you will see the input aerial cable connect it there and the output go to the back of your tv that indicates aerial input terminal.

Does it work outside the vehicle ok? Have you changed you vehicle? as the units will not work with the new screens, you have to buy an outside aerial.
maybe it has a fault, but i can't help in that area, sorry.

Device not recognised by pc:
http://www.tomtom.com/support/index.php?Language=1&query=connect+to+home&FID=7375

Device not recognised by TomTom Home:
http://www.tomtom.com/support/index.php?Language=1&query=connect+to+home&FID=7375

Is the external aerial outside of the passenger compartment, or somply up on the dash? If the external aerial is on the roof and hooked to the display unit properly and still does not acuire a signal (assuming you're not parked in a lead-lined garage), then something else is afoot.

Hi there

As the TomTom is making beeping sounds, its a good indication that its not a hardware fault, it sounds to me its a software issue.

What you could do is try to reinstall the voices on your device. To do this, follow these steps:-

I presume you have TomTom Home installed already, if not you can download it from
http://www.tomtom.com/home

STEP 1 Make a Backup

• Connect your TomTom to the computer and switch it on
• Open TomTom Home
• Click on 'backup and restore' and make a backup if you haven't done so already
  

Once the backup has been made, please do the following:-

STEP 2 Remove the existing voice files

• Open My Computer, you will see the TomTom as two removable drives, one will be the internal memory and one will be for the SD card slot on the device.
• Click into the Internal memory drive, you should see a whole load of files and folders.
• You should see a folder called LoquendoTTS or Loquendo, click into this folder and delete the contents (all the files and folders inside the loquendo folder)
• Go back to the root directory of the TomTom and delete the folder 'Voices'
  

STEP 3 Download and Reinstall the voices via TomTom Home

• Go back to TomTom Home
• Click on Add Maps, traffic and Voices
• Select Voices. Loacate the voice of Jane and Tim and add them to your device
• Go back to the main menu of TomTom Home, click on Add Maps, traffic and Voices -> Computer Voices and install the voice of Kate or Simon (UK English computer voices)
• Close TomTom Home and also Close it from the system tray. (in the bottom right hand corner of your screen down by the computer clock, you should see a red icon for TomTom Home, Right click on it and choose 'exit')
  

STEP 4 Install the Clear Flash Tool from TomTom

• Once Home has closed completely, please download and install the clear flash tool from:- http://www.tomtom.com/updates/clear_flash/clear_flash.exe (Home must be completely closed, otherwise it may not install correctly)
• Accept the license agreement and keep pressing the Next arrow until the clear flash tool has installed.
• Your device will start flashing to say there is some activity on your device
• When your device has finished flashing on the screen (might take a minute), use the 'safely remove hardware' feature of your PC to disconnect the TomTom
• Switch the TomTom off then take it out of the dock.
  

STEP 5 Test the voices

• Switch the TomTom back on, but not connected to the dock
• Let it load up to the main navigation screen
• Tap onto the menu and tap onto 'Change Preferences -> Voice Preferences'.
• Select a non-computer voice i.e. Jane or Tim and press test. You should now hear the voice instruction
• Try selecting the voice of Kate or Simon i.e. the computer voices, and press test, you should now hear the computer voice.
  

This should get the voices working again, if not it might be worth giving TomTom Support a call and they can talk you through it.

Hope this works for you

regards

The Warlock

When ever the picture freezes intermittendly the problem is usually poor connection on the signal line (antenna or connection on tv) or poor reception. Could be the tuner if the tv has one.To eliminate the tuner possibility try anther tv set if possible.
If you still cannot figure out the problem,let me know what kind of set up you have connected to your tv set.
Do you have a satellite or cable box and if you have splitters.