Question about Dell 810 All-In-One InkJet Printer

2 Answers

Dell 810 giving Incompatible Ink Cartridge error message

I have a Dell 810 All-in-one inkjet printer. After getting fed up paying Dell's high prices for replacement ink cartridges, I purchased a compatible ink cartridge from somewhere else. I worked fine and I had no problems printing. It started getting low on ink and all of a sudden I started getting "Replace cartridge" messages. I bought another Dell cartridge from Dell this time and installed it. Now the printer won't print and keeps popping up an "Incompatible Ink Cartridge" error screen/message. I tried uninstalling and reinstalling the printer but toward the end of setup, the incompatible message popped up again and I can't use the printer. There is a Dell cartridge in the printer! I know (NOW) that I shouldn't have used a non-Dell cartridge but how can I fix this problem? I don't want to throw the printer away but it's looking like that may the solution right now. Any help?????

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  • Anonymous Mar 06, 2008

    I have the Dell 964 with the identical problem, I was able to switch back and forth with the old cartridges refilling them and resetting the machine as in the first tech repair. This made the printer work with the refills. Thanks for tech tip.

  • Anonymous Mar 12, 2008

    I have HP C6180 photosmart all-in-one and installed a compatable ink cartridge and error noted as "replace empty cartridge" and I know it is

    a new cartridge before the replacement the printer would at least print in

    black not color and now I have replaced with a original mfg cartridge and

    now will not print at all. what is the solution? frantic as I can not print out

    a refund form for the ink in errror that caused the problem to start with.

    jwayne9742@yahoo.com

  • Emjabr Mar 28, 2008

    I've had exactly the same problem described above with my Canon Pixma
    MP210. I've tried the solution above, but i'm still getting the same
    problem. Also, I've tried trying to print with only the black cartridge
    (which is an official one, unlike the refilled colour one), and this
    still doesnt work - it says that both the blank and colour cartridges
    are "incompatible", even when the colour cartridge isnt in, and the
    settings have been changed to printing only with the black cartridge.
    Any ideas?

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I've had this same problem with my Dell 924 printer. I've tried all of the mentioned solutions and none worked. Paid almost $60 for 2 new Dell brand Ctg. and the printer still says "Incompatable Cartridge". It seems as though Dell is punishing me for not buying their supplies and they have disabled my printer. This should be illegal since the printer belongs to me, not Dell.

Posted on Dec 09, 2009

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Hi try these steps

STEP: Disconnect and Reconnect the Printer Power Supply
Top of Form 1
Bottom of Form 1

Unplug the power cord from the wall socket.
Disconnect the power supply from the back of the printer.
Wait 15 seconds.
Reconnect the power supply to the back of the printer.
Plug the power cord back into the wall socket

STEP: Clean the Contacts and Wick the Ink Cartridge
Ensure the printer is powered on.

Lift the scanner unit.

Open the cartridge latches and remove the cartridges from the carrier
Take a clean, damp cloth and wipe the nozzle of the print cartridge from front to back.
Turn the cartridge so that you are looking at the contacts on the back side of the cartridge
Using a clean dry cloth, wipe the contacts so that no dust or other contaminants are visible
Clean the contact inside the printer with the dry cloth used to clean the cartridge contacts.

Replace the cartridges in the carrier and close the scanner unit.
STEP: Verify Each Cartridge Carrier Has an Ink Cartridge
Check to make sure the left cartridge carrier contains a black or photo ink cartridge.
Check to make sure the right carrier contains a color ink cartridge.
Remove each cartridge and examine it to make sure the protective tape has been removed from the contacts and the print head.
Replace each cartridge in the proper carrier.

Let me know the status.

Regards

Posted on Feb 09, 2008

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SOURCE: Dell 810 All-In-One InkJet Incompatible Ink Cartridge error message

Well, first off ,it's dell's fault, not yours. Even Official Dell cartridges are temperamental at best. The cartridge error you are explaining is common with Dells. They even have what's called a marriage issue, meaning the cartridge will work in only one single printer. However, I'm not sure how to fix it. Sometimes, you can install a new one and the other cartridge you never touched gives you fits, and goofs up. I'd say get a new printer. Dell is increasingly getting more stingy with their ink, and truth be told, I don't think their quality (*lexmark makes dell, so stay away from them too) matches HP or canon. If you want the best cost per page, get a canon that has individual ink cartridges. They are easy to refill, and print a great picture. You pay more $$ up front, but you'll save a ton in the long run

Posted on Jan 07, 2008

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