Question about Dell 810 All-In-One InkJet Printer
I have a Dell 810 All-in-one inkjet printer. After getting fed up paying Dell's high prices for replacement ink cartridges, I purchased a compatible ink cartridge from somewhere else. I worked fine and I had no problems printing. It started getting low on ink and all of a sudden I started getting "Replace cartridge" messages. I bought another Dell cartridge from Dell this time and installed it. Now the printer won't print and keeps popping up an "Incompatible Ink Cartridge" error screen/message. I tried uninstalling and reinstalling the printer but toward the end of setup, the incompatible message popped up again and I can't use the printer. There is a Dell cartridge in the printer! I know (NOW) that I shouldn't have used a non-Dell cartridge but how can I fix this problem? I don't want to throw the printer away but it's looking like that may the solution right now. Any help?????
I've had this same problem with my Dell 924 printer. I've tried all of the mentioned solutions and none worked. Paid almost $60 for 2 new Dell brand Ctg. and the printer still says "Incompatable Cartridge". It seems as though Dell is punishing me for not buying their supplies and they have disabled my printer. This should be illegal since the printer belongs to me, not Dell.
Posted on Dec 09, 2009
Hi try these steps
STEP: Disconnect and Reconnect the Printer Power SupplyTop of Form 1
Bottom of Form 1
Unplug the power cord from the wall socket.
Disconnect the power supply from the back of the printer.
Wait 15 seconds.
Reconnect the power supply to the back of the printer.
Plug the power cord back into the wall socket
STEP: Clean the Contacts and Wick the Ink Cartridge
Ensure the printer is powered on.
Lift the scanner unit.
Open the cartridge latches and remove the cartridges from the carrier
Take a clean, damp cloth and wipe the nozzle of the print cartridge from front to back.
Turn the cartridge so that you are looking at the contacts on the back side of the cartridge
Using a clean dry cloth, wipe the contacts so that no dust or other contaminants are visible
Clean the contact inside the printer with the dry cloth used to clean the cartridge contacts.
Replace the cartridges in the carrier and close the scanner unit.
STEP: Verify Each Cartridge Carrier Has an Ink Cartridge
Check to make sure the left cartridge carrier contains a black or photo ink cartridge.
Check to make sure the right carrier contains a color ink cartridge.
Remove each cartridge and examine it to make sure the protective tape has been removed from the contacts and the print head.
Replace each cartridge in the proper carrier.
Let me know the status.
Posted on Feb 09, 2008
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Posted on Jan 02, 2017
Well, first off ,it's dell's fault, not yours. Even Official Dell cartridges are temperamental at best. The cartridge error you are explaining is common with Dells. They even have what's called a marriage issue, meaning the cartridge will work in only one single printer. However, I'm not sure how to fix it. Sometimes, you can install a new one and the other cartridge you never touched gives you fits, and goofs up. I'd say get a new printer. Dell is increasingly getting more stingy with their ink, and truth be told, I don't think their quality (*lexmark makes dell, so stay away from them too) matches HP or canon. If you want the best cost per page, get a canon that has individual ink cartridges. They are easy to refill, and print a great picture. You pay more $$ up front, but you'll save a ton in the long run
Posted on Jan 07, 2008
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