Question about Creative Labs Zen Nano Plus MP3 Player
I just changed a few songs on my mp3 player, but took out the USB too soon. When I started playing it, some of the songs were either choppy or skipped over. I tried to hook it back up and fix it, but my computer showed that it got corrupted somehow and the program says the player is not connected, even though it is. I reinstalled the program, same thing happens. The USB is fine, but when I connect it, the pop window says there's no USB port connected, and when I try to turn on my player, it's stuck on the CREATIVE logo. What should I do?
· 1. remove all creative software from your pc (do this from start menu/settings/control panel/add or remove programs)
2. Uninstall Windows Media Player 11 and Windows Media Player 11 runtime. This will rollback the pc to an earlier version of WMP.
3. Download the latest version of the zen driver from this location: http://us.creative.com/support/downl...ame=Windows+XP
4. Make sure the zen is not connected to the pc and install run the exe file to install the software on your pc. at some point, the install will tell you that the unit is not connected. Connect the unit to proceed. it will also notify you that you are replacing an existing software, or something to that effect. I accepted or said OK to this popup. Once the firmware is installed, my started to work fine. You can now reinstall WMP from microsoft website. Hope this works for you.
you might want to verify that your new player has the latest firmware available, as this might address the unresponsive-button issue you're having. Firmware updates are surprisingly easy - you just download the firmware file from Creative's website, plug in your player, and double-click the downloaded file. It's that easy.
All else failes download the recovery tool from creatives website.
Posted on Jan 07, 2008
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Posted on Jan 02, 2017
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