Question about NorStar M7310 Corded Phone

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Resetting company voicemail

How do I reset my company voicemail I am having the same problem with my companys phone.....it is a Norstar M7310.....I am trying to reset the voicemail but it wont change

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  • 8 more comments 
  • Fix818 Jan 10, 2008

    I am trying to figure out how to program some voicemails on my company phones, I am following the instructions in my manual and getting no where quick please help!

  • chloebowie Jan 17, 2008

    How do I change the general company greeting? These manuals are verbose but they can't manage to address all the practical concerns.

  • jme141 Feb 26, 2008

    How do I change the general company greeting?

  • michi1122 Feb 29, 2008

    I changed the main recording but when I hit the "done" button the previous recording still continues on after mine is done.

  • perk1961 Mar 24, 2008

    when trying to pickk up a message on my voicemali I get the prompt Flashtk is there any way to reset this?

  • bull terrier Apr 07, 2008

    I have a NorStar M7310 and I am trying to add someone to our company voice mail, it seems I cannot initilize the mail box. Can anyone help? My email is tina@atlanticcoastrehab.com. Thank you,

  • Anonymous Apr 18, 2008

    how to delete voice mail in norstar phone

  • dferguson Jul 11, 2008

    I am having a hard time deleting the company greeting

  • pellaw Sep 03, 2008

    I cannot get into the voice mail on my euro 18d. It is not taking messages.

  • llovelylisa3 Apr 24, 2009

    can someone please help me!!!!! How do you delete all the messages in your voicemail without doing it one at a time. Is there a fast way in doing it.

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Can someone please help me?

My company has an M7310 (Year 2002 model) and we're trying to remove a person from the directory and the voicemail box.
I've tried these instructions, but Feature 9-8-3 doesn't work. It shows "Invalid Feature".

Feature 981 works, Then selecting 'Other' softkey which displays Log:
I don't know what the password is.
I tried typing in 10020000 since our extensions are 4 digits, but no luck.

HELP!

Posted on Oct 15, 2008

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Norstar Common Voicemail Features To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.

To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message

To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign
4. Press the OK softkey

To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together

To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred

To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording

To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting



took this from a guide i have, might help you guys out

Posted on Jul 15, 2008

  • mark hudson Jul 15, 2008

    Administrative Programming for Norstar
    Voicemail


    Programming must be done from any M7310, T7316, or M7324
    model phone set.



    To Log Into System Administration:

    1. Enter Feature 983

    2. The display will show "LOG", enter your login password



    a. If your company extensions are 2 digits long enter
    "120000"

    b. If your company extensions are 3 digits long enter "1020000"

    c. If your company extensions are 4 digits long enter "10020000"



    3. Press the softkey under "OK"


    To Create a New Mailbox:

    1. Log into system
    administration

    2. Select the softkey under "MBOX"

    3. Select the softkey under "ADD"

    4. Enter the mailbox number (extension. you want to add

    5. Mailbox type: Subscriber and then select "OK"

    6. Extension: Usually the same as the mailbox number

    7. Service Class: Enter 1

    8. Name: Enter the name using the dial pad. Enter last name first, press
    "# #" to enter a comma, and then enter the first name. When spelling
    the name, press # to move to the next character

    9. Directory: Y (Yes.

    10. Message Waiting: Y (Yes.

    11. Out dial: Pool, enter 1 and then OK

    12. Accept: 1, select OK



    To Delete a Mailbox:

    1. Log into the system administration

    2. Select the softkey under "MBOX"

    3. Select the softkey under "DEL"

    4. Enter the mailbox number (extension. you want to delete

    5. Select the softkey under "Delete"



    To Reset a Mailbox Password:

    1. Log into system
    administration

    2. Select the softkey under "MBOX"

    3. Select the softkey under "Chng"

    4. Enter the mailbox number you want to reset the password for

    5. The display shows "Reset Password"

    6. Select the softkey under "RESET"

    7. Press the release key

    *The new password will be "0000", the system will ask the user to
    change this the first time they log into their mailbox using this password.



    To Change the Name on a Mailbox:

    1. Log into system
    administration

    2. Select the softkey under "MBOX"

    3. Select the softkey under "Chng"

    4. Enter the mailbox number (extension. you want to change the name on

    5. The display shows "Reset Password"

    6. Select the softkey under "Next", keep hitting "Next"
    until the display shows the name

    7. Select the softkey under "Chng" to enter a new name

    8. Enter the name using the dial pad. Enter last name first, press "#
    #" to enter a comma and then enter the first name. When spelling the name,
    press "#" to move to the next character

    9. Select the softkey under "Next" to save the change

    10. Hit the release button



    To Change the "Recorded" Name for the Company
    Directory:


    1. Have the Voicemail User log into their mailbox, after putting in their
    password, press the button under "Admin" (or press the number 8 key.,
    and then press the number 1 key.

    2. You will hear the old recorded name and then the system will
    "beep", prompting you to record a new name (name only here, not
    greeting..

    3. Press "Ok" in the window when you are done recording and then
    "Ok" again to accept the recording





    might help aswell





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Message indicator mail voicemail


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I am new to this company and we have Norstar M7310 phones. How do i know if we have voicemail? If we do how do we set it up, if we don't how do we get it?


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Aug 18, 2011 | NorStar Meridian M7310 Phone

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When you go to retrieve voice mails in the General Delivery mailbox, you are greeted with the name of the company. How do I change that?


This will depend if whether or not you are on a companies telephony system or not. If you are on a telephony system, you will probably need to contact your telephony person and have them wipe/reset the old messaged, then you will be prompted to record your personal message. If that is not the case, then you can simply access the voicemail system and record your message in lieu of the generic one that is being used. Just follow the prompts when in the voicemail system and make the desired selections that will route you to the message set-up.

Mar 16, 2011 | NorStar M7310 Corded Phone

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I'm a new employee. I don't know the former person's password and no one else does. How do I reset the password on a Norstar M7310 telephone system if I don't know the old password?


Have your system administrator go into voicemail programming and reset the mailbox password. The default password will be "0000".
I hope you understand that having passwords in the first place is a security measure, so I will not give directions for hacking into your companies voicemail system.

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My Norstar M7310 System Admin Password


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Feb 11, 2010 | NorStar M7310 Corded Phone

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*talk busy Norstar M7310


reset your voicemail, power cycle and see if that clears the problem.

Nov 16, 2009 | NorStar M7310 Corded Phone

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I locked myself out of my voicemail for Norstar M7310!


Feature 983 is system admin

1. Log into system administration
To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under “MBOX”
3. Select the softkey under “Chng”
4. Enter the mailbox number you want to reset the password for
5. The display shows “Reset Password”
6. Select the softkey under “RESET”
7. Press the release key
*The new password will be “0000′, the system will ask the user to change

Aug 06, 2009 | NorStar M7310 Corded Phone

1 Answer

I am getting "invalid mailbox" when trying to reset password.


Also, are you sure that this mailbox was ever created? Perhaps it was deleted? What happens if you do:

Feature 983
Enter pw
MBOX
ADD
Enter EXT

Apr 23, 2009 | NorStar Meridian M7310 Phone

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Automated Attendent


Norstar Voicemail for 6.0 or less
Programming must be done from any M7310, T7316, or M7324 model phone set.

***************************************************************************************************
To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG:", enter your login password
a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"
3. Press the softkey under "OK"
***************************************************************************************************
To Record the Company DAY & NIGHTGreetings:
1. Press AA
2. Press GRTG
3. Press GRTG
4. <Display> Greeting:
5. Enter 1 for DAY Greeting --- Enter 2 for NIGHT greeting
6. Press OK
7. Press REC to record.

Feb 25, 2009 | NorStar M7310 Phone

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When you add a voicemail there is an option for DIRECTORY, say YES and that will set up a directory.

Feb 18, 2009 | NorStar Meridian M7310 Phone

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