I have recenetly purchesed a Sansa e260 player, and though I enjoy it most of the time I've encountered a problem which I am in need of your assintance in order to solve. On each and every time i turn the device on, the display is informing that my player is refreshing data, and the process persists for nearly 5 minutes, needless to explain that this process renders my player inert and I have to wait 5 minutes each time I turn it on before being able to use it in any sort of way. I kindly ask for your assistance in order to solve this annoying bug, that is preventing my of fully enjoying my sansa player.
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Used the Firmware Updater to get the latest firmware and this updated my Sansa E260 player which was in Recovery mode. The player then completed the refresh database process. No data was lost. The player is now functiining correctly.]
The symptoms you described may be due to corruptions in the player's music database (this player maintains an information pool on the music files you download to it). To resolve that, you would need to delete that database and let the player re-create a new one.
To delete the corrupted database, let's do this:
Switch your player to MSC mode
Browse the player in "Windows Explorer", and look for the folder named "System" and/or "Data".
Note: if you can't locate these folders, your Explorer may be configured to "Hide" system files and folders. To change that, please go to "Tools" on the menu list on the Explorer window, then choose "Folder Options". This will display a Window arranged in tabs. Select the "View" tab, find the "Hidden Files and Folders", then choose the "Show Hidden Files and Folders" radio button
Under the "system" or "data" folder on the Sansa E260, look for this file and delete it:
Safely remove your Sansa E260. Then power it on.
Your player will now either display "Rebuilding Library. Please Wait" or "Finalizing Update". Either way, it would re-build the database and hopefully resolve the error your player is encountering.
I hope this helps. I love the Sansa E260!!