Question about HP OfficeJet G85 All-In-One InkJet Printer

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How do you get the printer to accept a non-HP brand color cartridge?

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Posted on Jan 15, 2008

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Printer error comes up "Remove and check color cartridge". Have done this and it won't clear. I am not even using color ink...what do I do?

There are two main reasons for this problem, one is that the colour cartridge has insufficient ink in it, even if not showing as such, and the other is that the cartridge is a compatible, and not being recognised, this can be the case even though the cartridge was accepted originally. Its worth noting that many printers will not print unless all cartridges are in full working order, even if the non-working cartridge is not required for the print job that is wanted.
I found a full manual here:
which has some useful information about troubleshooting such issues.
Hope this is helpful, if so would you please register that with Fixya

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I am unable to print on my HP Officejet Pro 8500. i have recently replaced the 940 black cartridge and since then have been unable to print. i notice there are print cartridges in the main body as well...

you can check the ink level from following steps Method one: Check the ink levels from the idle screen on the color graphics display Look for four icons at the bottom of the color graphics display. The icons represent the ink level remaining in each of the four color ink cartridges: black, yellow, light cyan (blue), and light magenta (pink). A larger and more accurate view of the ink levels can be displayed from the Setup menu. If an ink cartridge containing non-HP ink is being used, a question mark displays instead of the ink drop in the icon for that cartridge. The HP All-in-One cannot detect the amount of ink remaining in ink cartridges that contain non-HP ink. Figure 1: Non-HP ink iconc00841629.jpg NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of non-HP ink will not be covered under warranty. If a hollow ink drop icon displays, the ink cartridge represented by that color icon has very little ink remaining and will need to be changed soon. You might be able to continue printing for a short period of time with ink remaining in the print head assembly. Replace the ink cartridge when the Replace Soon warning message displays on the color graphics display. Figure 2: Low ink level iconc00841630.jpg When the Empty Ink message appears on the color graphics display, the indicated ink cartridge is out of ink. Replace the indicated ink cartridge. Method two: Check ink levels from the Windows computer The estimated amount of ink remaining in the ink cartridges can be checked from the computer. See the on-screen HP Director Help for information on checking the ink levels from the Printer
  1. Open the printer Toolbox. To do so, do one of the following:
    • Open HP Solution Center, click the Settings menu, then point to Print Settings , then click Printer Toolbox .
    • Right-click the HP Digital Imaging Monitor in the tray, then point to your printer model name, and click Display Printer Toolbox .
    The Toolbox opens.
  2. Click the Estimated Ink Level tab. The estimated ink level gauges display.
Method three: Check ink levels from the Setup menu
  1. Press Setup on the printer control panel.
  2. Scroll down and select Display Ink Gauge . The Ink Gauge status from the Tools menu will only display on the color graphics display.

If the ink level is low and the cartridge is new please contact the dealer from whom you got the cartridge and if it shows that the ink level is good enough please comment so that i can give you another step to perform

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1. Replaced Color and Black ink cartidges on my HP D5160: Color cartridge - NEW Black cartridge - REFILL SYMPTOMS> Red flashing exclaimation LED, black ink cartridge appears empty (0 dots in the...

Black printer ink in HP Printer may fail to be recognized by the printer. Most times an error message will be sent indicating that something is wrong with the black print cartridge. Sometimes the printer may accept to print with the black ink, but the printouts may have horizontal lines and very illegible letters. In such a case a manual cleaning of the print head should be carried out. In doing the manual cleaning, one should spray Windex heavily on paper towel and wipe off the surface of the print head.

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Won't accept non-HP cartridge

You ask "Is this a common problem with non-HP cartridges? " It is a possiblity.
Where did you purchase the cartridges from?
This error might be caused by defective printhead or sensors

Are you removing the 2 protective caps from the cartridges?

Read this HP page:

Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Apr 23, 2009 | Printers & Copiers

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"Remove and Check Color Cartridge" won't go away w/ new cartridge

Replaced with brand new HP cartridges. If either one (black or color) is a refilled cartridge, my machine has issues.

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Non-HP ink cartridge

I refilled my new hp 60 cartridge at first it works out but after few print outs hp solution center detects that there is a cartridge problem? what should I do? purchasing a new cartridge is so expensive, thnx in advance......

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HP Deskjet 3845

Sounds like the color cartridge is overheating. Could be defective, ESPECIALLY if it not an original Hp BRAND NEW cartridge. Change out the color cartridge and see what happens. Each tiny little nozzle has its own heating element. Electronics monitor the temperature. Will stop the printing until the temperature comes back to an acceptable range. Ed

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