Question about Maytag Neptune MAH9700 Front Load Washer

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Maytag Neptune Error COde "nd"

I keep getting the error code "nd" in the middle of my wash cycle. What does this mean? Also, the washer does not completely drain all of the water out upon completion of the cycle, leaving the clothes wet.

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  • Anonymous Dec 18, 2008

    ND ERROR.WASHER STOPED IN THE MIDDLE OF CYCLE

  • Anonymous Feb 14, 2009

    My wife loaded some bathroom floor mats that used have sticky rubber surface eon the bottom. Eventually they wore off and started peeling off. These rubber stuff came off like a powder and clogged all the pump inlet and outlet. 


    I first cleaned the hose from the water pump output. It didn't fix the issue. You should clean the pump's inlet inlet pipe also (that connects to the the washing drum).

  • Gary Koepke Jul 04, 2012

    woo hoo, $0.31, a quarter, a nickle and a penny all stuck in or around the pump. I found the quarter blocking the inlet side of the pump. I took it out and put everything back together. No luck, same problem. I took the pump off again and found a penny in the outlet hose, put it together again and still didnt work. took the pump off the third time and finally found the nickle in the pump itself. Best pay i ever got for working on my own stuff. thanks for the info and help on this site.

  • l_just
    l_just Aug 06, 2012

    My husband has taken tbe pump apart - there was no clog. Only problem we could find is that the propeller inside the pump had come loose. Now he's trying to get it back on, but it won't stay. Any suggestions?

  • Anonymous Mar 21, 2014

    It stopped with 9 min left in cycle and now has error code nd and won't unlock.

  • Anonymous Mar 22, 2014

    nd code

  • Anonymous Mar 22, 2014

    not finishing drain cycle code nd

  • Russdanes Apr 17, 2016

    This worked like a champ. Disconnected power. Took off the back panel. Disconnected the hoses. Vacuumed up the water. Disconnected wire to pump. Removed pump and inspected with a flash light from both sides. Water pump had a small rock lodged inside preventing the pump blade from turning. Took a bit to get it out but once I did I slapped it all back together and powered it up. Granted I needed to run through a full cycle as it would not just start from spin cycle like I first tried. The whole thing took 20-25 minutes. It would have been faster had I brought the right sockets into the basement with me the first go around. This fix may have saved me $100-150 or more if the repair guy was not on the up and up. Thank you everyone.

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I had the exact same problem. nd code (no-drain) at the end of the cycle and when I opened the door the machine was still full of water. I took the back panel off the washer and disconnected the drain hose from the pump. (You're going to get quite a bit of water gushing out at you so be prepared with towels or a shop vac.) At this point you should see a little rubber disc over the end of the section you just exposed on the pump. This is a little drain flap. Just lift it up and you should be able to see into the pump a little bit. At this point I poked around in there with my finger and found a hair pin stuck in the pump! I wasn't able to get it out from this end of the pump so I disconnected the big rubber boot which connects the wash drum to the pump. Then I was able to twist the pump (counter clock-wise) and release it from the washer base. I didn't have to disconnect any wires and was then able to see into the other side of the pump and pull the hairpin out. Put everything back together and it's worked fine ever since. I've never even looked inside a washing machine before but it really was really fairly simple. Now my husband really does think I'm a domestic Goddess. I said he should take me out to dinner with the money we saved on a service call!!

Posted on Mar 18, 2009

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  • Ben Pine Jan 14, 2013

    This exactly happened to me! Thank you for your help!

  • tomfuller2
    tomfuller2 Mar 23, 2013

    Kudos to this post. I removed the large back panel, unscrewed the clamp holding the black drain pipe from the pump and shining a flashlight in was able to see a piece of metal from a bra. I freed it, then undid the pump just to double check that it moved freely. I used a shop vac to remove water from the washer but there was plenty left to get on the floor when I removed the drain pipe from the other side of the pump. Thank you so much!

  • Pete Bruno
    Pete Bruno Jan 31, 2014

    yes thank you, pulled the underwire from the bra out with a magnet

  • prem mathew Dec 17, 2014

    That dinner thing was just great......

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I had the same problem. I removed the back panel, disconnected the hoses, disconnected the electrical terminal (unplugged unit) and removed the three bolts to remove the pump. Then I pulled back flap and there it was a nickel laying flat. I pressed on it with a screwdriver and it flipped around so I could get it out with a pair of needle nose pliers. I put it back together it worked like a charm. It took me less then 10 minutes saving me a $75 service call. Thanks to everyone for posting your fixes.

Posted on Jul 02, 2009

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  • Master
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Press "end of cycle" to get machine to normal. Then plug off the wall. Check your exit hose spigot, it may be clogged. This is if your filter is all clean. There should be air for passage in the standpipe behind. Your hose should not fit airtight into the standpipe and neither too deep into it. Snaking out your standpipe would be good too.

Rate me pl.....if helped.

Posted on Jan 07, 2008

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I wanted to share my experience since it somewhat differs from what I've read in the previous posts. I experienced the "nd error" and I decided to follow what I read and check the pump to see if an object was stuck there.

When I disconnected the pipe from the pump I didn't find anything, but I noticed there was a rubber piece at the end of pump that opens and closes like a valve. It was closed so I opened it to see if there was an object behind it. Afterward I noticed the rubber valve stayed slightly open but I didn't think anything of it.

I figured the problem must be electrical since I didn't find anything stuck. After putting everything back, I decided to try the drain function and, surprisingly, it worked. I believe the rubber valve was the problem. I believe it is supposed to be in a slightly open position to allow the water to have easy passage to the pipe.

Also a word of advice to avoid wasting time. The pump is at the front of the machine. You can access it by unscrewing the plastic cover on the bottom. I wasted a hour taking the plate off the back and trying to position my hand to free the pipe from the pump. Hopefully knowing this will save someone time.

Ken

Posted on Apr 18, 2010

  • Bisnetti Sep 11, 2011

    The rubber flapper you are referring to is a Check Valve. This prevents dirty water from backing into the pump and soiling the clothing further. This should be closed when there is no flow and open when the pump turns on.

  • Jill Baa Sep 15, 2013

    Hi there --- please help! How do I access it through the bottom??? I have unscrewed the plastic bottom panel at the front but there's still a metal plate in place and I can't see a drain pump.

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As previously posted-the inlet side of the pump(not the port connected to the drain hose)-accessible from the back of the washer after removing the large sheet metal cover revealed a mass of rubber chips-from frequent bath rug washings I suspect, a quarter-sized perfectly to completely block the inlet, and the icing on the cake-a guitar pick wedged in the blades. Worth mentioning though is the razor-sharp edge where the back of the washer has been cut open for the large sheet metal cover-I didn't realize until after I noticed blood all over the tools that my hands were cut in a dozen places as if I had swiped over them with a blade-be very careful and draping a towel over this edge would be a good idea!Maytag Neptune Error COde 962b4cc.jpg

Posted on Oct 28, 2010

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Thank you so much for these postings! Saved a huge service call - I removed the broken piece of toothpick from the pump in less than 15 minutes. The hardest part was pulling the washer away from the wall.

Posted on Dec 09, 2009

  • Sunset106 Aug 20, 2011

    Thanks everyone!! I found a quarter in my pump. My husband is very impressed with my appliance repair skills. :)

  • kjbradley7 Aug 30, 2011

    Same nickle stuck in the inlet side problem with me. thought I was on top of it except when I closed it up and the pump didn't operate.....forgot to clip the plug on.. : [

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Same problem here! Only it was the lens from a toy flashlight. I told my wife - just think if it weren't for the Internet we'd be shelling out $60 or more for something so simple!

Posted on Mar 29, 2009

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My husband and I tackled the "nd" washer problem together. We removed both hoses and the drain pump from the bottom of the washer. But neither of the hoses were clogged. Looking down into the pump impeller, we saw a small red "something". We removed the pump motor from the pump housing to get to the impeller. A large rubber band was wrapped around the back of the impeller. It's running great now! Thanks everyone for your postings!

Posted on Jan 06, 2010

  • Reid Siebert Dec 11, 2011

    Mine had a rubber band wadded up in the same place!

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Inglis IFW7200TW error code ND. Unplug the machine from the power outlet. As indicated on this site I removed the back panel of the washing machine - stainless steel with 2 screws. Unhooked the drain hose (grey) and flushed it in the sink. Had lots of towels on hand to catch the water. While the hose was plugged this was not the only problem. The drain hose is attached to a type of motor. I reached inside the motor and low and behold there was a bobby pin stuck in there which prevented the motor from spinning. Once I removed the bobby pin and reconnected everything the machine works fine. BE CAREFUL though... When I was replaced the hose I sliced my hand open on the side of the machine. It is very sharp! Thanks to all who posted on this site!

Posted on Jul 01, 2012

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Error code "nd" came up, washer full of water. Husband took the shop vac and vacuumed all water out of inside. Then he took the drain hose out of the wall where water goes out of washer and sucked the hose out removing all water from insides of machine and low and behold a bandaid wrapper came out, works great now and we did not have to take anything apart.

Posted on Jan 06, 2011

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Thanks to everyone who made these postings! Only we didn't have a coin or bobbie pin, it was a bra wire - in pieces! How are these things getting in there!

Posted on Nov 26, 2009

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The solutions suggested were clear and easy to follow. But when I found and opened up the pump, I found it completely clear: no nickels, no guitar picks, no bobby pins. What was really mystifying was that the washer displayed the "nd" code (no drain) but it still dumped a lot of water on the laundry room floor. Probably a 1/4 inch deep. If the machine knows that there is a drain problem, why does it keep admitting water? Took off the door and front panel, couldn't find anything amiss. Called appliance repair. Repairman poked at the various cycles; "spin" and "rinse" displayed the right number of minutes, but the longer cycles displayed way more minutes than what should have been. He said the machine needed "a new brain" (consistent with dropping water on the floor under an "nd" situation) and said it would be $250 at least. So instead of getting a brain transplant or buying a new machine, we activated the washing machine that we had brought with us when we moved some years before.

Posted on Sep 15, 2012

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I keep getting the error code PF. What does this mean?

Posted on Aug 31, 2012

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Thank you much! I had several coins in the external hose (house going from pump to drain soource) and a penny wedged in the pump's propeller. I disconnected the electrical wire to the pump, unbolted the pump and its platform from the base of the washer, then disassembled the pipe housing of the pump which exposed the propeller (and there was the culprit penny, wedged behind the propeller). One of the blades was halfway chipped but it seems not hinder its performance for now. working as good as new!!!!!!

Posted on Mar 26, 2012

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We received the error code "nd" and luckily happened upon this site while searching for a solution. It worked! We detached both hoses from the pump and found a long piece of metal lodged inside both the pump and in one of the hoses which prevented the fan inside the pump from roating to allow the water to drain properly. Washer works like a charm now. Thanks.

Posted on Oct 17, 2010

  • fix it pleas Oct 17, 2010

    I also would like to add that if your drain pump in fact broken, you can possibly find a replacement on ebay -- it is certainly cheaper than having the repairman come out or buying a new washer.

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Thanks dilorio and others, our prob was same, only the culprit was a bobbie pin!! Now it works like a charm. thanks a million!! Virtual drinks on me!

Posted on Jul 12, 2009

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The drain hose can also have an object in it. Remove the hose and run a rod or something through it that is nearly the same diameter. Mine had a dime in it. Be sure to squeeze the intake boot and dump the objects out of it. Mine had several coins in it waiting to plug it again. The little flap on the pump is the anti backflow valve. It is a necessary item. The 3 impeller blades can break off and the pump won't work and must be replaced.

Posted on Oct 29, 2014

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I followed all the advice, drain pump works if you apply power externally, but does not work cycles controlled from the panel. what is the problem?

Posted on May 12, 2014

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So far we have cleaned out the hose, the pump and found no coins, hair pins or anything lodged in anywhere.... seems the drain pump works or starts to work and stops... as long as we **** the water from the drain hose using a shop vac during it's rinse cycle it continues to work.... very time consuming and discouraging... any suggestions?

Posted on Oct 14, 2013

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These posts have been very helpful...but I have only partially solved the issue with my maytag neptune front load washer by troubleshooting the drain pump.
My steps are as follows:
1. Unplug washing machine from power source.
2. Pull washing machine away from the wall.
3. Remove 3 screws holding the back panel in place. Remove back panel.
4. Locate drain pump at bottom left of the washer. Un-snap the pump wiring harness. Open the clamps on the drain hose and the drum side of the pump. Pull hoses off pump. Remove 3 bolts holding the pump in place.
5. Inspect pump and hoses for obstructions. Nothing in the pump, and I knew the hoses were free of obstructions because the water flowed freely when the drain hose was placed on the floor. Luckily we have a drain hole in our laundry room floor, otherwise it would be advisable to have a shop vac or plenty of towels handy. My assumption was that the pump was faulty.
6. Make phone calls to find a replacement drain pump. I was able to find a new pump locally at Reliable on Bank Street Ottawa - $99 plus tax for the unit. This seemed like a reasonable cost to me - I know it would cost at least that for a service call...living in a rural town outside Ottawa.
7. It took me less than 5 minutes to install the new pump. Reverse removal steps to install and connect the new pump, and then I connected the washer back to power. I tried a rinse and spin cycle with an empty machine - this worked fine with no error messages resulting. Success I thought....since this was not possible before installing the new pump. However, when I try the Quick Wash or any other wash cycle, with a load of laundry it takes much longer (double the time or longer) than normal for the wash to complete and some times the nd - no drain error occurs in the middle of the cycle. The nd error at this point is easily solved by stopping and starting the wash cycle. I notice that each wash cycle seems to get stuck around the 9 minute mark. It's my assumption that the control panel is also defective, which probably caused the initial burn-out of the original drain pump. Or maybe the original drain pump burned out and damaged the control panel - who knows! From what I research online a replacement control panel can cost up to $500. It seems pretty expensive given that a new front load washer starts at $699 and up. So, I think I'll take the time before the replacement pump burns out to shop for a new washer.

Posted on May 07, 2013

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This site rocks! I was nearly ready to call-in a pro when I found Fix 'ya on a Google search. Instead of finding a hair clip or a nickel wedged in the motor, I found a quarter!
Now we're catching up on several loads of laundry and the machine is as good as new.
Thanks everyone!

Posted on Feb 10, 2013

  • Dave Feb 10, 2013

    This site rocks! I was nearly ready to call-in a pro when I found Fix 'ya on a Google search. Instead of finding a hair clip or a nickel wedged in the motor, I found a quarter!
    Now we're catching up on several loads of laundry and the machine is as good as new.
    Thanks everyone!

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Thanks for all on posting their findings! My husband and I had to mop up a lot of water when removing the pump! My husband found a hair pin in the pump and removed it.

Posted on Dec 10, 2011

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Same as all the others. Coin was stuck. Unfortunately, my husband didn't listen and pushed it all the way back into the pump so we had to remove the pump to get it out. Not a big deal, just took a few more minutes. Thanks for all your posts. It was 3:00am when this happened and I was leaving for a trip at 6:00am. Nothing like waiting for the last minute to do laundry!! ;-)

Posted on Jul 17, 2010

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Same Issue here. Removed the pump and impeller. There was a Nickel clogging the drain pipe. Save $$$'s on a service call. This site rocks!

Posted on Apr 06, 2010

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On EASTER no less..... Made for an interesting morning. Thanks everyone for saving me $$$.

Posted on Apr 04, 2010

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Same problem here... the above solutions helped! Mine was a color grabber sheet that was lodged in the pump! (size of a baby's washcloth!) How are these things getting through!!!!!!!!!

Posted on Jan 24, 2010

I had a similar problem until it finally gave up draining altogether. I took the drain pump apart and found that a quarter was jammed in the pump after it broke a vain off. I don't know how the quarter got past the basket but this was definitely my problem.

Posted on Mar 29, 2008

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Symptom/problem

Posted on Oct 03, 2010

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aborcass
  • 2651 Answers

SOURCE: Maytag Neptune Error COde "nd"

"nd" refers to a No Drain issue . check for rstriction in pump assy, restricted drain hose loose wire at pump, bad pump

Posted on Mar 03, 2008

  • 1 Answer

SOURCE: Maytag Neptune Error COde "nd"

This is now the 3rd time this has happened. The 1st 2 times it cost me ~$100 to have a technician come in and fix.

This time, I did it easily. For my Maytag Neptune washer, I removed the back panel (2 screws). On the bottom tray is the water discharge pump. On the output side of the pump there is a small cavity under the rubber flapper where a nickle fits perfectly. I removed the nickle, reattached the output drain line. started it up ...

and viola! the problem solved.

Posted on Jun 28, 2009

6ya6ya
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Hi,
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1 Answer

Getting nd code and load will not drain water after washing and will not go into spin mode. I replaced the drain pump (one vane on pump broke) but still getting the code. I checked and cleaned all hoses...


"nd" means: Your washer is not draining. It can also mean that the unit senses a small clog while draining. Before calling for service, check the following.

1) Turn off the unit and turn it on again.
2) Select only the Spin Cycle.
3) Press the Start/Pause to drain the water.
If it still does not drain, call for service.

So it sounds like it knows its not draining but wants to. If you can hear the pump driving, it is a clog somewhere. If you don't hear the pump driving, it could be the pump has died.

For all you do-it-yourselfers out there, I got this information from the user manual I found at:

http://downloadcenter.samsung.com/content/UM/200710/20071010083409359_WF337A-02440A-06%5B1%5D.pdf

Mar 24, 2015 | Samsung WF337AA Front Load Washer

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Spin cycle (7min) starts, spin perfectly, try to let water go (doesn't work) then reset back to 7min... ND code does appear but not all the time


ND error code means no drain check the pump filter check the pump and check the drain line that goes from the oulet port coming out of the outter tub to the pump and also check the drain hose leaving the pump that goes out of your washer as well. If you have any further questions message me back I await your rely
Thank you,
Rick

Oct 28, 2011 | Maytag Neptune MAH5500B Front Load Washer

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Washer Flashing Error Code ND; door won't open after turning washer off


Hello,

The ND error code means NO DRAIN. ,

The usually reason the door remains locked once the cycle is over is because the filter screen on the drain pump is blocked so not all the water could drain out...the door lock is tied into the pump and until the pump tells the control board that the wate r is out the door will not unlock. This tip i wrote will show ya how to take apart the washer to clean the filter on the pump.
http://www1.fixya.com/support/r10121384-check_when_duet_washer_door_locked_after



GENE

Sep 23, 2011 | Maytag MAH8700A Front Load Washer

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Someone put some heavy things in it and it stopped mid-cycle. We removed the heavy objects, and then attempted to drain the leftover water by putting it on "rinse and spin." It never really...


The ND error code on a digital Neptune front load washer. The ND code means 'No Drain' and it is probably just something caught in the pump. Sometimes this is a early sign of the pump going out or a control board issue.

Nov 23, 2010 | Maytag Neptune MAH5500B Front Load Washer

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My washer stops before the rinse cycle because it can't seem to drain enough to start the spin cycle. I just had the drain motor replaced one month ago. I get the error code nd. I can sto the cycle and...


I'd love to say yes! The machine is stopping because it will not drain. This is what the nd code means. Therefore, it will not rinse (add more water) or spin because the water level is already too high and to try to "spin it out" would put too much pressure on the machine with that much water in it. Drain out the water by putting the drain hose below the level of the washer (this takes forever) and call your repair man back!

Feb 18, 2010 | Maytag MAH8700A Front Load Washer

2 Answers

What does "nd" mean on my neptune washer


If the unit is not pumping out the water then I would not thin twice about changing the pump. You can test the wires going to it for voltage when the unit should be in the pump out cycle. If there is voltage to the pump then it is shot. If there isnt any voltage going to it then let me know and we can begin testing for a bad control card.

Nov 18, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

I keep getting the error code nd on my Maytag neptune whats this mean?


Error ND means that there is a drain problem.

Either there is debris inside drain pump hose, or the pump itself is faulty.


The problem is fixed accessing the drain pump hose to check for a blockage.

Keep a container ready to collect water when you undo pump hose.

Parts and diagrams available here.

Nov 14, 2009 | Maytag Neptune MAH9700 Front Load Washer

2 Answers

Stops mid-cycle, does not drain, displays nd error code?


Hello.
That code is telling you that the unit is draining to slow. After 15 minutes it is not below the low water level and will not spin out. The best repair for this is to replaced the pump on your unit.

Jul 15, 2009 | Maytag Neptune MAH9700 Front Load Washer

1 Answer

Code nd FAV6800AWW, Serial number 10


Hello HopelessR,
Don’t buy a clutch I don’t feel it’s a clutch issue at this point. I hope you can hang in there for some basic troubleshooting. I’m an owner like you not a repair person but I have worked some issues. I feel with the info supplied that you have a true “nd” alarm. The “nd” alarm is triggered when the washer fails to drain completely as monitored by the pressure switch input to the control board and the factory program time limit required for draining the washer. I have never experienced an “nd” alarm until this evening. This was a user induced “nd” failure by pumping wash water back into the tub during the drain cycle of Quick Wash cycle. I started a Quick Wash cycle with no clothes in the washer and with the remaining three settings set to min settings. At the 22 min mark the washer started the drain pump and began a slow spin CCW of the wash basket. It took several minutes of pumping wash water back into the wash tub to trigger “nd” alarm. The washer indicated time stayed at the 21 min mark until the “nd” alarm triggered. 1st test; could you start a Quick Wash cycle with what you would consider a full wash load with the settings I mentioned and let’s see what the results are. I don’t feel you have a clutch issue with no dc/UC error codes to the console. I believe at this point that you have a drain restriction problem. I can’t explain why the washer completes the cycle with the wash basket empty at this point. The 2nd test, do you have a deep sink you can pump the wash water into and observe the stream output? The stream my FAV6800AWW will produce is about a 3” vertical column of water out of the drain pipe held over the deep sink with the drain pump running and no clothes in the wash basket. If you have a deep sink and a helper that can turn on the drain pump in service mode as outlined below we can compare your drain pump output to mine.
You can turn on the drain pump in Service Mode with the process below.
1. Enter Service Mode by pressing both the Enviro Plus and Spin Only keys simultaneously until the washer beeps.

2. Next you need to go into the Board Output Test by pressing the Delicates key; your display should now read “ot”.

3. Now press the Presoak key this will start the drain pump and it should begin to empty the tub.

You can press the Off button to stop the drain pump.
If the output stream is low we can troubleshoot the restriction starting at the Sump Cap Item 9 and work back toward the drain pump.
I’ll hang in there with you if you want to continue to troubleshoot the issue. Maybe we can get some suggestions from other forum members. Rich
The Service Manual for reference. Sears Parts Direct for reference.

May 12, 2009 | Maytag Neptune FAV6800AW Top Load Washer

8 Answers

Maytag Neptune Error COde "nd"


This is now the 3rd time this has happened. The 1st 2 times it cost me ~$100 to have a technician come in and fix.

This time, I did it easily. For my Maytag Neptune washer, I removed the back panel (2 screws). On the bottom tray is the water discharge pump. On the output side of the pump there is a small cavity under the rubber flapper where a nickle fits perfectly. I removed the nickle, reattached the output drain line. started it up ...

and viola! the problem solved.

Feb 28, 2008 | Maytag Neptune MAH5500B Front Load Washer

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