Question about HP Scanjet 3400c Flatbed Scanner
I have the hp scanjet 3400c and i installed the drivers from the cd and then plugged the device but it detects it as a 'scanjet 4300c' and cannot install the device..I tried installing the drivers of 4300c but this wouldn't work either. I also uninstalled the device from the device manager and then plugged it again but still when it opens the found new hardware window says 'this wizard helps you install drivers for Hewlett-Packard ScanJet 4300c'.
i use windows xp with service packs 1 & 2, although i don't think it's the pc's problem because i had the same problem with my old computer.
thank you in advance for your help!
Problem with this scanner is: Microsoft has the wrong driver and HP delivers an uncertified driver that never gets itself correctly installed under XP. Scanner is likely to work just for one session. Do as I did. I am talking Dutch here.
Remove all software first and afterwards also folders like ProgramFiles\Hewlet Packard and other places were files were stored in. Maybe in Control Centre - System - Hardware Devices you may have Optical Devices - HP 3400C, Remove it also with right clicking and doing Undo Installation of the Driver and next unplug the scanner from the computer. Restart. Install the driver for migrating from early Windows version to XP. [url]ftp://ftp.hp.com/pub/scanners/software/sj652en.exe[/url] and, when done, restart with connecting the scanner when the computer is down. It now seems to be recognized and installed (like you must have seen before). Do not use the scanner on this stage. Now install the update [url]http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&lang=en&cc=us&os=228&product=61835&dlc=en&softwareitem=sj651mu[/url] Restart again. Go back to System - Hardware Devices where you now certainly find the scanner under Optical Devices. Click right on it and choose Properties and Install the Driver Again or something alike in English. On the question Must Windows Search For It? Pick 'Not This Time." Next with "Install From a Certain Location." Then choose "Do not Search, I Want to Install the Driver Myself." Now choose the third and last driver from the list. So one of HP, not from Microsoft. You are only asked the question This Driver is Not Digitally Signed, Still Use It? and click Yes or OK. Your problem is finally solved and the program PrecisionScan will also work. Do remove the program update.exe from the folder or when watching system internals - just do not agree for the update possibility changes.
Posted on Apr 11, 2008
Did you check to see if there are updated drivers on the HP website for the device?
Posted on Jan 07, 2008
Try installing in safe mode
Posted on Jan 07, 2008
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