Question about Microsoft Xbox Console

2 Answers

Error Code 11 Original Xbox

I have been given an original,very little used Xbox in mint condition.Yhe only thing is when I boot it up I get an needs service message with a number 11 in the left corner.
I am quite handy with a screwdriver so any ideas or is the machine completley duff.


Posted by on

  • bosworth Jan 11, 2008

    I took hard drive and dvd out check and cleaned connections and re-assembled now it won't boot up at all,just red light and a couple of beeps!!




2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert whose answer got voted for 20 times.


    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 128 Answers

Call Xbox customer support at 1-800-4my-xbox

Posted on Jan 10, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 4,402 Answers

11 - kernel - No DVD Found

Posted on Jan 08, 2008

  • Cary Farah
    Cary Farah Jan 11, 2008

    you must have pulled a plug or have it in backwards try again



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

2 Answers

Xbox original red light

If you're talking about a "red ring" then the xbox is shot. It is caused from a little plate that overheats and breaks off. Call the company and tell them, I've heard of people getting brand new replacements.

Jun 07, 2012 | Microsoft Xbox Console

1 Answer

My games keep coming up sayin put disc into a xbox 360 console and wont play

This error usually indicated that you are not using the original DVD drive that came with your 360. If someone that wasn't experienced attempted a DVD drive repair by swapping your drive this is the result. It can only be fixed by someone with experience in this area and they will require the original DVD drive (regardless of condition usually). I can fix this for you if you can provide the original drive, contact me at

Dec 29, 2009 | Microsoft Xbox 360 Console

1 Answer

I switched out my xbox 360 drives and now neither work . it only reads dvds

This error usually indicated that you are not using the original DVD drive that came with your 360. If someone that wasn't experienced attempted a DVD drive repair by swapping your drive this is the result. It can only be fixed by someone with experience in this area and they will require the original DVD drive (regardless of condition usually). I can fix this for you if you can provide the original drive, contact me at

Dec 28, 2009 | Microsoft Xbox 360 Console

1 Answer

Was given a original xbox but wont work? I dont have manual, have hit reset, the button or light flasing on front? a page come up with a 06 in left corner, and lots of different language on screen?


error Code 05/06 is usually Hard-Drive related.
The drive has been left unlocked, or shutdown powered off while a game-save is in progress.
The xbox only boots with the Hard-drive is locked, Otherwise it will Frag ( red/Green on startup )

Mike @ Compurepair.

Nov 06, 2009 | Microsoft Xbox Console

1 Answer

I don't know where to get xbox original live subscription code anywere i,ve gone on xbox site and they only do xbox 360 things

Microsoft is no longer supporting the original consoles. Xbox live has also been discontinued for the original xbox consoles and is available only for the 360 consoles.

Nov 01, 2009 | Microsoft Xbox Console

1 Answer

What are causes for the original xbox to have red ring of death

no boot to main screen . is bios
shut down is a power supply problem
hard drive error makes a repeating click
with no start up and a time out message.
in that case its dead .

I hope that help a little

Jul 06, 2009 | Microsoft Xbox Console

1 Answer

Disc stuck in xbox will not boot up

Try injecting the disk and see what it condition is in. if it is scratched or heavly soiled try cleaning it with a Disk cleaner. Try also cleaning the Xbox unit with a cleaner, if all else fails you got a brick unit,

Apr 22, 2009 | Microsoft Xbox Console

8 Answers

Two XBOX 360 Games won't play on original XBOX Console?

Erm, the clue is in the name guys. ORIGINAL XBOX plays ORIGINAL XBOX games. The XBOX 360 plays games designed for the XBOX 360 plus an array of ORIGINAL games. The original console will NOT play 360 games.

Nov 29, 2008 | Microsoft Xbox Console

3 Answers

Original xbox

16 - dashboard - Clock cannot be set.
Basically it comes down to this. Error 16 has to do with not finding the menu setting with which you can set the clock of the hdd. This happens to a lot of people that erase their hdd (original/upgraded) or MS dashboard files and after that they don't immediatly install the hdd but leave the xbox without power longer than 5 hours.
It's all about the hdd can't find the menu with which it can set the clock. This is mostly because the xbox hdd is empty (you removed dashboard or fux0red it via ftp). The problem arises when xbox searches for menu to set clock with, can't find it and voila: error 16. Well read on please!
So you have an error 16 huh? Don't worry "nothing" is broken!
You have an xbox hdd that is locked. And normally you can boot in original and modded mode. Retail or upgraded doesn't matter. You start playing around with xboxdash.xbe etc. using ftp programs. While doing this you "accidently" remove your MS dashboard and also your alternate dashboard (Evox, etc.) so there is no dash anymore on the xbox hdd.
You end the ftp session and after that you shut off your xbox. Normally when you would start up again it gives you an error 13/14 ( no dashboard found). No worries with a slayer Evox cd (and a hardmod), all is ok. BUT this is only WITHIN 3 hours or so.
This is because the internal clock of the xbox will only be kept alive by the capacitors for only 3 or 4 hours. So when you leave your xbox unplugged from electricity for over 5 hours after you have played with the .xbe's AND you have removed your (ms and evo-x) dash from your xbox than you are fux0red. Why do you ask?
Why can't I boot from disc?
Its as follows Xbox starts booting==> (almost 1st thing a xbox does is) searches for internal clock==> doesnt find internal clock because there hasn't been any electricity on the xbox for 5 hours so battery that kept clock alive is empty and clock is gone==> searches for the proper dashboard menu to set clock with ==> doesnt find msdashboard or evo-x dashboard menu becuz you have removed it from the hdd for whatever reasons you had==> xbox gives error 16: cannot set clock.
So what do you do about it? Two options!
1. There are some bios'es around that allow the chip to boot past the clocksetting. (do a search!). So how do you get that bios on your chip because you cant boot to a flash program or something? Well you need to have an external flasher.
It seems the m8 bios will take care for you of booting past the clocksetting. Or use the latest Xecutor bios
2. This is the more easy and newbie friendly strategy
-Get a friend with a modded xbox.
-Unlock his hdd with eeprom management from a slayer evo-x cd.
-Than, place his hdd in your xbox.
-Boot with your chip on.
-Now the xbox DOES find a dashboard when you boot in original mode and you can set the time in the msdashboard clock settings.
-Shut off xbox and remove your friends hdd
-PLace his hdd back in his xbox and lock it again
-Install your hdd
-(clock has been set) So boot up with slayer cd.
-Install normally whatever you wanna install
-lock hdd

If you get an error 13 after this, please read up on the error 13 explanation!
13 - kernel - Dashboard launch fail (due to missing/bad key, or anything else that would prevent it from running) and the dashboard didn't specify why it failed.

The error it gives is because of the incompatibility between the (older) dashboard (4920) that older slayer cd installs and the new dashboard/kernel versions found in some new xbox's and found in xbox's that have been connected to xbox live (when you go on xbox-live, it'll upgrade your dashboard file to i believe it is now 5659.03. This dasboard is incompatible with the dash that (old) slayer cd installs (for example 2.5 or lower) for you.

(In detail, in the eeprom chip there is a kernel which is incompatible with the dashboard (4920) that slayer installs.)

So what do you do to fix it? You can use the dashupdate found on most new xbox games! Be sure to 1st unplug your ethernet cable before you do so!!!

Besides that, just use a good installation disc and all is fine. Use a 2.6 slayer or something similar

Dec 26, 2007 | Microsoft Xbox Console

Not finding what you are looking for?
Microsoft Xbox Console Logo

164 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Video Game Consoles & Games Experts

Tre Elkins

Level 3 Expert

643 Answers

Martin Murray

Level 3 Expert

1623 Answers

Stu Morris K

Level 2 Expert

178 Answers

Are you a Microsoft Video Game Console and Game Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides