Initializing Screen

Sounds like there is an issue with the device's firmware (or a file on it has is causing problems). Download the firmware install from here: http://voxrightnow.custhelp.com/app/answers/detail/a_id/2558

Follow the on-screen instructions to perform the install.
Be sure to back up any important media before performing this install.

If your computer does not recognize it, press and hold the play button while connecting the device for upwards of 30 seconds. If that does not work then it is likely the player is unrecoverable.