Question about Arris DCT6200 DTV Receiver

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Is it the DCT or the cable signal?

Our box keeps losing the ability to access the cable providers menu ....or the picture freezes ....ie: pay per view movies

The cable provider boosted the signal last year ....but how would we know if the box is functioning properly?

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  • 13 Answers

If you are getting signal of the proper strength and quality the cabling is good.the problem is the box trying to decode the signals.a lot of signals are encripted and have to be decoded by the box.if the box is not responding fast enough you will see bloches on the tv.if you see scrambled channel you are not payinfor that channel.and if you are paying for a channel and it comes up scrambled your box is not working correct.get your company to upgrade the box.

Posted on Jan 07, 2008

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1 Answer

Logik freeview no signal


freezing is a sign of poor signal , if you connect to cable , try a DVD player if the picture still freeze that mean the TV is bad and has to be returned and replaced. if the picture is good with DVD player as your service provider to give you a better service by boosting the signal

Mar 11, 2012 | Televison & Video

1 Answer

Front power indicator blinks, clicking/high pitch sound


  1. This how to is to repair hard drive, software and some firmware issues that can arise on specific cable DVR and DAC and DCT boxes, First instructions are for Scientific Atlanta hardware. Firstly, one should be certain that the cable box has the coax (cable antenna wire) hooked up to the CABLE IN or RF IN on the box itself and be connected to a "hot" outlet - one that you KNOW works. Test it by connecting a TV directly to outlet. If you get a weak signal, the box will too. Digital boxes require a clean SNR. Remove in-line "surge protectors" on the coax. These prevent the signal from being sent by your cable provider to your box.
  2. Scientific Atlanta DVR or High Def boxes:These need to be "booted" or reset when certain errors occur. No audio on certain channels when SAP is NOT set to ON and confounding error codes that one can't seem to get out of. Common yet confounding errors are : No Audio on DVR Playback. No Audio on Certain Various Channels (ruling out SAP which can be enabled through the box, OR the television set itself) there are easy ways to test. If some channels audio is in Spanish when they are normally in English...the obviously you will check SAP first.
  3. Disc errors. On screen error on your TV that says something like..."there are problems with your storage disc.." or upon DVR playback instead of playing your program it loops upon itself and plays nothing.
  4. two different steps to reboot box: Simultaneously press VOL+ VOL- and "INFO" buttons on box itself, not from remote. Box will then display "bOOt" and shut down totally. Do not press ANY buttons or try to power on said box. Wait for the correct time to display on the box. This process can take anytime from 40 seconds to hours, depending on how fast the cable company's servers are responding at that moment and whether or not you have enough of a cable signal to fire up the download process. If you call customer service for your provider if this does not work, most likely a truck roll will be run for a tech to come out to your residence to fix the signal issue.
  5. When the correct time display is on the Scientific Atlanta box, THEN power on box and problems should be solved. An alternate way to reboot box is to simply unplug unit from power supply and replugging it in. Simply powering it on and off with the POWER ON button will not solve anything.
  6. On a Motorola box and/or DVR, the easy VOL+ VOL- and INFO will not work to reboot. Remove AC power plug from wall socket and wait 30 seconds to a minute while box is powered ON. Plug back in to wall socket.Box will "do it's own thing" and power itself on on it's own after the cycle has been successful (30 - 60 seconds) and the box should power itself back to the ON without you doing anything. Time will not display on Motorola"General Instrument boxes unless you set it up to do so in the settings mode.
  7. Common IControl/On Demand errors:
  8. MOTOROLA BOX Error 225 : A billing lock to prevent you from ordering pay per views. If your account is past due, or if you have an order to move to a new address in the service provider's "system", this is a preventive measure to keep customers from loading up tons of expensive pay per views and skipping out. Your cable company cannot over-ride this error. If you are not in above situations, your provider can "up" the limit on the box and clear it so you can order PPV through your remote control.
  9. SCIENTIFIC ATLANTA: for above mentioned error code, your SA box will display not a code but a prompt to contact your provider by telephone. Same issue.
  10. MOTOROLA BOX ERRORS 204...203.. 207..these may be easily solved by simply reseating the coax and then rebooting box.
  11. SCIENTIFIC ATLANTA ERRORS 2207: reboot box. This is a general code meaning the box has lost contact with the server. All of your iControl /On Demand orders come through your local cable head-end's servers. If and when it gets overloaded and times out, error 2207/207 will happen. Most of the time this is temporary. Reboot box, try again in 15-20 minutes.
  12. DVR BOX not displaying/recording/playing items:
  13. Reboot. Good chance of fixing.
  14. If your TV displays "One Moment, Please. Your Channel Should Be Available Shortly..." this is a SIGNAL issue. Reseat the line running from wall to the CABLE/RF IN on the box and at the outlet at wall. If no joy, call cable operator.

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We do not receive picture or sound, get "No Signal" message on screen. Receive static sound. Have tried resetting per instructions on Sony assistance


Tries unplug,replug tv and pay boxes back like about an hour later.Now tv and cable or satalite boxes are resetting itself back to the tv factory setting and cable or satalite boxes by rebooting and those pay boxes and updating it softwares.Now the the tv should work right again.If not call ur pay tvs providers get a another pay signals boxs.

Dec 11, 2010 | Sony FD Trinitron WEGA KV-32FS120 32" TV

1 Answer

TV picture freezing


digital signals do not fade out and get snowy like signals used to do ... if the signal gets too weak then it just freezes .. you might say its either perfect or frozen .. sometimes it gets blocky .. where some sections of the screen freeze while other sections continue .. what that means if you are using an antenna is .. you need a better antenna or better aim for the one you have .. outside is much better than inside but just rabbit ears are ok for strong signal areas .. you can aim the antenna based on a signal strength meter usually provided in HD receivers in the setup menu .. you can also get an antenna map from "www.antennaweb.org" .. that will show you what direction to point the thing for each channel and how strong each channel should be ... if you are using Cable instead of an antenna then you should have good signal strength but there is a problem called "Crest Factor" .. that becomes an issue when they put too many signals on a given cable .. the cable handles it ok as long as there is no damage (bad ends, water inside, animal chews, corrosion) but the cable box or receiver may be overloaded as thousands of signals drift in and out of phase ... thats a cable company problem that might be getting worse as more channels are added .. the results are that periodically the picture will freeze or pixelate .. you probably have to accept a little of that but more than a little gets really irritating ....off the air reception with an inside antenna (like rabbit ears) you will find that moving around the room can effect the signal for channels in the UHF range (most are) .. aiming the antenna and getting it as high as possible will minimize that problem.. make sure whatever antenna you use is designed for UHF as well as VHF .. the little circle often found between the two "rabbit ears" is actually the UHF part of the antenna .. it can be rotated for UHF channels while the big ears are aimed and adjusted for VHF .. antennaweb.org will tell you which is UHF and VHF ..

Dec 28, 2009 | Televison & Video

1 Answer

Help! How to get the best TV reception in this part of my house!


the area where you live creates reflexions or gaps in the signal (seeing how hard is to get the signal) maybe mountains around maybe big constructions or just simple a deep in the overall terrain. In all this cases maybe the solution is to get signal from the sky. This is done by: ex (dishnetwork, comcast) or any of those vendors with the little round antenna that you pay monthly. Now if the problem is only in that room of the house; then an xtra instalation can feed signal to that area from the other areas in the house where the signal is working good with you other tvs around the house. Just a couple of splitters and good isolated cable is needed to transport it.

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1 Answer

Can I connect a dct6200 to my comcast network?


You probably will be able to for a little while, until the headend your DCT talks back to gets around to polling it.  Polling is when the main computer checks all of the cable boxes in its' domain for channel auths, pay-per-view purchases, and other behind the scene info.  If the DCT isn't registered on the system, the headend will send a disconnect signal...eventually.  This may happen in either a couple of days, or a few days, (hedging here) depending on the polling schedule. You may also find that while the DCT is operating, initially, the channel map maybe different, if your box was from another city or state. As to whether Comcast will allow registering a box that was bought, and not rented properly through them, that is highly debatable. There's no rule I am aware of against that, however.
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