Question about Arris DCT6200 DTV Receiver

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Is it the DCT or the cable signal?

Our box keeps losing the ability to access the cable providers menu ....or the picture freezes pay per view movies

The cable provider boosted the signal last year ....but how would we know if the box is functioning properly?

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Re: is it the DCT or the cable signal?

If you are getting signal of the proper strength and quality the cabling is good.the problem is the box trying to decode the signals.a lot of signals are encripted and have to be decoded by the box.if the box is not responding fast enough you will see bloches on the tv.if you see scrambled channel you are not payinfor that channel.and if you are paying for a channel and it comes up scrambled your box is not working correct.get your company to upgrade the box.

Posted on Jan 07, 2008

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Comcast Code S0a00 I get Guide yet, no picture or sound

the guide is stored on the box so it will be there. the picture/sound comes throught the cable. so if you lose your cable service you lose picture but still get the guide (for a couple days).

make certain all the cable wires are tight from where it first comes in all the way through to the cable box, and maybe power cycle the box. (unplug the power for a sec then plug it back in)

if still the same call your provider.

good luck

Nov 17, 2013 | Comcast XFINITY

1 Answer

I have the guide but no picture for 3 hours now. keeps telling me should get picture shortly ref s0a00?????

you lost your cable signal....
the guide is saved in the box, thats why you still see it
that temp off air message is also generated by your box because its not recieving anything from your cable provider.

make certain all cables from wall to cable box are tight then call your provider

good luck

Jan 18, 2011 | Arris DCT700 DTV Receiver

1 Answer

Starview box keeps turning itself on and off

is your star box for viewing Virgin media and sky programs with out paying subscriptions? i know that they have sent signals to all pirate boxes to block them, to stop people from viewing free channels. the shop that sells them told me that there is no new fix for the Eurobox. hope this helps

Apr 15, 2010 | TV Receivers & DVRs

1 Answer

Dish vip 622 and vip 722k frequent picture freeze and restart

Sounds like a signal strength issue. You may have either a low signal or something like a tree limb is blowing into the signal path dropping the signal strength to a point low enough to causes issues.

Apr 13, 2010 | TV Receivers & DVRs

1 Answer

TV picture freezing

digital signals do not fade out and get snowy like signals used to do ... if the signal gets too weak then it just freezes .. you might say its either perfect or frozen .. sometimes it gets blocky .. where some sections of the screen freeze while other sections continue .. what that means if you are using an antenna is .. you need a better antenna or better aim for the one you have .. outside is much better than inside but just rabbit ears are ok for strong signal areas .. you can aim the antenna based on a signal strength meter usually provided in HD receivers in the setup menu .. you can also get an antenna map from "" .. that will show you what direction to point the thing for each channel and how strong each channel should be ... if you are using Cable instead of an antenna then you should have good signal strength but there is a problem called "Crest Factor" .. that becomes an issue when they put too many signals on a given cable .. the cable handles it ok as long as there is no damage (bad ends, water inside, animal chews, corrosion) but the cable box or receiver may be overloaded as thousands of signals drift in and out of phase ... thats a cable company problem that might be getting worse as more channels are added .. the results are that periodically the picture will freeze or pixelate .. you probably have to accept a little of that but more than a little gets really irritating the air reception with an inside antenna (like rabbit ears) you will find that moving around the room can effect the signal for channels in the UHF range (most are) .. aiming the antenna and getting it as high as possible will minimize that problem.. make sure whatever antenna you use is designed for UHF as well as VHF .. the little circle often found between the two "rabbit ears" is actually the UHF part of the antenna .. it can be rotated for UHF channels while the big ears are aimed and adjusted for VHF .. will tell you which is UHF and VHF ..

Dec 28, 2009 | TV Receivers & DVRs

1 Answer

Can I connect a dct6200 to my comcast network?

You probably will be able to for a little while, until the headend your DCT talks back to gets around to polling it.  Polling is when the main computer checks all of the cable boxes in its' domain for channel auths, pay-per-view purchases, and other behind the scene info.  If the DCT isn't registered on the system, the headend will send a disconnect signal...eventually.  This may happen in either a couple of days, or a few days, (hedging here) depending on the polling schedule. You may also find that while the DCT is operating, initially, the channel map maybe different, if your box was from another city or state. As to whether Comcast will allow registering a box that was bought, and not rented properly through them, that is highly debatable. There's no rule I am aware of against that, however.
Good Luck,
DCT Goddess

Mar 20, 2009 | Arris DCT6200 DTV Receiver

1 Answer

Motorola DCT 6200/1000 seems to only have one audio output?

There are three options:

1) Connect the Tivo using the coax output of the cable box into the cable input of the Tivo

2) Exchange cable boxes with your cable provider for one with composite output jacks. It may require you to use a Motorola box that isn't High def depending on what your provider has. I know Comcast has a Motorola HD tuner that has composite outputs as well as component.

3) Upgrade to a Series 3 Tivo. Those units are designed for High Def. Use HDMI cable hookup.

Jan 17, 2009 | Arris DCT6200 DTV Receiver

2 Answers

Motorola Dual Tuner PVR - DCT 6412-III --- HELP

The information provided shows that tuner 2 isn't working at all on at least the selected channel. This could be a problem on just some channels with this tuner or possibly all channels. You can verify this by hitting the "SWAP" button on the remote to switch tuners while viewing a live program on a problem channel. If you choose the same channel for each tuner, I expect you will see program on one and "one moment please" or freezing or pixelation on the other. The confusion about recording comes about because of how the DCT6412 chooses which tuner to use for recording versus viewing. If you activate record on a channel you are watching, it will use that tuner. If you see it, it will record. For future or series recordings though it will automatically choose to use the alternate tuner so that it won't have to change your channel selection. Since there is no input signal detected on the other tuner, it will actually record but there will be nothing to see on play back. What causes this? It is probably that tuner 2 has failed. There is a slim chance that your cable signal coming in is either too strong or too weak but this is unlikely since the DCT6412 splits and then amplifies the cable input signal before distributing essentially equal signals to both tuners (the plug on coax adapter on the back feeds the cable signal to an AGC amplifier within the DCT6412 and then splits and distributes that output to both tuner inputs). You could check the OOB AGC level as described here but I think your problem is more likely that tuner 2 has gone bad. JM Belleville Ontario

Dec 12, 2008 | Arris DCT6200 DTV Receiver

1 Answer

My Thompson Freeview box keeps stuttering/time lapse freezing.

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Apr 14, 2008 | TV Receivers & DVRs

3 Answers

Motorola DCT 2244/1661/abcdeg locked up

Pay Per View events, or IPPV events are stored inside the unit on NVRAM (Non-Volitile RAM) until the DAC-6000 (Digital Access Controller) calls up or "polls" your unit for IPPV events.
They cannot be removed by "resetting" the unit.  Some claim unplugging the unit for several hours or days.... other claim that you can unplug the unit, hold down the power and select buttons at the same time, and plug the unit back in (while holding these buttons) and watch the LED screen flash 8888 several times and then let go of the power and select buttons.  All this does is erase the firmware, NOT the IPPV or polling information.
Only the DAC-6000 can remove the events from your unit. Those events are stored in the unit forever until it's correctly polled by the DAC.
Once those events are collected you will be billed for everything you watched. 
The "0" you are seeing on the LED screen indicates it has lost it's firmware and is basically a "brick" until it has been properly re-authorized with the firmware and cleared any polling events.

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