Question about Lexmark X5250 All-In-One InkJet Printer

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Lexmark 5150 - Error 0502

Keep getting occasional Error 0502 problems caused by Cartridge Stalls.  Tried to ensure the Encoder Strip is properly located but it is difficult and impossible to see behind the cartride carrier.

out of color ink installed new one says cartridge missing do all instructions same thing

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  • Anonymous Jan 16, 2008

    just installed new cartridge and printer says it is missing

  • mike48 Mar 03, 2008

    lexmark 5150 I just installed new black ink cartridge and recieve dthe message "black ink cartridge missing.

  • mefix Mar 17, 2008

    Never could get printer to take new cartridge--bought another it worked.

  • Anonymous Mar 28, 2014

    cannot find cartridge carrier

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1. On your PC, go to Start, Programs (Windows XP: All Programs), Lexmark series.
2. Select the Solution Center.
3. When the Solution Center appears, click on the Maintenance button.
4. Select the option to Install a new print cartridge. The carrier should slide over at this point and allow you to insert and/or remove cartridges.
5. Make sure the correct cartridges are installed inside the printer first, then inform the software which cartridges have been installed. Note: This applies also to installation of a single cartridge.
6. Print the Print Alignment page to ensure the print quality is satisfactory.
7. Close the Solution Center.

Posted on Mar 15, 2008

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1 Answer

Hardware error 0502 from A dell 940


Here is how to fix error 502.

Rick

» Reposition the Encoder Strip on the A940 All-In-One Printer
To reposition the encoder strip, perform the following steps:
  1. Remove the power cord from the unit.
  2. Lift the lid of the unit, just below the scanner portion of the All-In-One, to expose the inside of the unit where the printer cartridges are located.
  3. Gently slide the ink cartridge carrier to the middle of the printer.

107894934.gif
Figure 1: Out-of-position encoder strip

  1. Gently move the top part of the printer belt to the right.
  2. Using your index finger, gently push encoder strip down and then back up to get it back into the slot located on the back of the ink cartridge carrier.
new_note.jpg Note: There is a small slot that the encoder strip fits into, which is located on the back of the ink cartridge carrier.

While working with the encoder strip, check it for dust or any unclean spots. If any detected, try to clean the strip by wiping it gently with clean cloth.
  1. Gently press the strip first to the rear and then forward to ensure that it is seated correctly.
  2. Manually move the ink cartridge carrier to the left, then to the right to check the positioning of the encoder strip.

107894933.gif
Figure 2: Correctly seated encoder strip

new_note.jpg Note: If the encoder strip moves at all, it has NOT been repositioned correctly.

  1. Once the encoder strip has been re-seated, close the lid to the unit.
  2. Re-connect the power supply to the All-In-One.
  3. Press the Power button. If the encoder strip was re-seated correctly, the Hardware Error: 502 code will not appear.

Jun 14, 2011 | Dell A940 All-In-One InkJet Printer

2 Answers

Receiving hardware error 0502 on my A940 printer


Please use this link to fix -

DELL fix for 0502 error code

as DELL have provided detailed instructions on how to fix this one.

Jan 27, 2011 | Dell A940 All-In-One InkJet Printer

1 Answer

Printer displays hardware error 0502 wont print " HELP "


The 0502 error can have any of four possible causes:
- A faulty black/photo cartridge
- A faulty color photo cartridge
- A dirty encoder strip
- The encoder strip being out of position
.... most of the time, it's the encoder strip that is giving the problem..
goto
http://support.lexmark.com/index?userlocale=EN_US&locale=EN&page=content&segment=SUPPORT&productCode=LEXMARK_X5150&id=HO2707

May 24, 2010 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Error Code???


The 0502 error can be caused by four different issues:
    1. A contaminated encoder strip
    2. An unseated encoder strip
    3. A faulty black/photo cartridge
    4. A faulty color cartridge
Your best look see at the problem would be www.lexmark.com >technical support> Model name >FAQs

May 04, 2009 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

ERROR 0502


Re-position the Encoder Strip on your all in one Printer

To re-position the encoder strip, perform the following steps:

1. Remove the power cord from the unit.

2. Lift the lid of the unit, just below the scanner portion of the All-In-One, to expose the inside of the unit where the printer cartridges are located.

3. Gently slide the ink cartridge carrier to the middle of the printer.

4. Gently move the top part of the printer belt to the right.

5. Using an index finger, gently push encoder strip down and then back up to get it back into the slot located on the back of the ink cartridge carrier.

NOTE
NOTE: There is a small slot that the encoder strip fits into, which is going to be located on the back of the ink cartridge carrier.

6. Gently press the strip first to the rear and then forward to ensure that it is seated correctly.

7. Manually move the ink cartridge carrier to the left, then to the right to check the positioning of the encoder strip.

8. Once the encoder strip has been re-seated, close the lid to the unit.

9. Re-connect the power supply to the All-In-One.

10. Press the Power button. If the encoder strip was re-seated correctly, the Hardware Error: 502 code will not appear.

See attached pictures, one for an out or place encoder strip, the other for a well placed strip.

Other faults that can bring up this error is a carriage rail that needs cleaning and oiling (so you might want to do that while your inside the thing), and also obstructions to the paper ways. Try removing paper jams, and put the printer upside down to shake loose anything that might jam the mechanism.

Dec 12, 2008 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Hardware Error 0502


There could be 4 possibilities.

1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.

Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.

2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
564e52e.gif



Correct position of Encoder strip
7143e8b.gif



Hope it should fix the issue.

Sep 20, 2008 | Dell A940 All-In-One InkJet Printer

1 Answer

Hardware error:0502


1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.

Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.

2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
564e52e.gif



Correct position of Encoder strip
7143e8b.gif



Hope it should fix the issue.

Apr 05, 2008 | Dell A940 All-In-One InkJet Printer

4 Answers

Lexmark 5150 - Error 0502


I have had this problem "Hardware Error 0502" which kept getting worse until I could not print any more. So I open the cartridge cover & removed both good cartridges, pushed the cartridge carrier fully to the right hand side & with one slightly damp cloth, a dry cloth & a pair of latex gloves (as the ink stains your skin) I first carfully cleaned the guey head like things on the bottom inside the printer on the left hand side. I removed a load of hard & soft gue with the damp cloth then finished with the dry cloth. Next I cleaned the bottom track aswell, moved the cartriage carrier fully to the left hand side to clean the rest of the bottom track. I then re-installed both cartriages & the printer is now perfect again!

Oct 26, 2007 | Lexmark X5150 All-In-One InkJet Printer

5 Answers

Error 0502


Re-position the Encoder Strip on your all in one Printer To re-position the encoder strip, perform the following steps: 1. Remove the power cord from the unit. 2. Lift the lid of the unit, just below the scanner portion of the All-In-One, to expose the inside of the unit where the printer cartridges are located. 3. Gently slide the ink cartridge carrier to the middle of the printer. 4. Gently move the top part of the printer belt to the right. 5. Using an index finger, gently push encoder strip down and then back up to get it back into the slot located on the back of the ink cartridge carrier. NOTE NOTE: There is a small slot that the encoder strip fits into, which is going to be located on the back of the ink cartridge carrier. 6. Gently press the strip first to the rear and then forward to ensure that it is seated correctly. 7. Manually move the ink cartridge carrier to the left, then to the right to check the positioning of the encoder strip. 8. Once the encoder strip has been re-seated, close the lid to the unit. 9. Re-connect the power supply to the All-In-One. 10. Press the Power button. If the encoder strip was re-seated correctly, the Hardware Error: 502 code will not appear. See attached pictures, one for an out or place encoder strip, the other for a well placed strip. Other faults that can bring up this error is a carriage rail that needs cleaning and oiling (so you might want to do that while your inside the thing), and also obstructions to the paper ways. Try removing paper jams, and put the printer upside down to shake loose anything that might jam the mechanism. Good luck!

Jun 06, 2006 | Dell A940 All-In-One InkJet Printer

5 Answers

Error 0502


Re-position the Encoder Strip on your Printer To re-position the encoder strip, perform the following steps: 1. Remove the power cord from the unit. 2. Lift the lid of the unit, just below the scanner portion of the All-In-One, to expose the inside of the unit where the printer cartridges are located. 3. Gently slide the ink cartridge carrier to the middle of the printer. 4. Gently move the top part of the printer belt to the right. 5. Using an index finger, gently push encoder strip down and then back up to get it back into the slot located on the back of the ink cartridge carrier. NOTE NOTE: There is a small slot that the encoder strip fits into, which is going to be located on the back of the ink cartridge carrier. 6. Gently press the strip first to the rear and then forward to ensure that it is seated correctly. 7. Manually move the ink cartridge carrier to the left, then to the right to check the positioning of the encoder strip. 8. Once the encoder strip has been re-seated, close the lid to the unit. 9. Re-connect the power supply to the All-In-One. 10. Press the Power button. If the encoder strip was re-seated correctly, the Hardware Error: 502 code will not appear. See attached pictures, one for an out or place encoder strip, the other for a well placed strip. Other faults that can bring up this error is a carriage rail that needs cleaning and oiling (so you might want to do that while your inside the thing), and also obstructions to the paper ways. Try removing paper jams, and put the printer upside down to shake loose anything that might jam the mechanism. Good luck!

Jun 06, 2006 | Lexmark X6170 All-In-One InkJet Printer

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