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By angeladuenas on Nov 10, 2009

" "
black ink doesnt print. and the cartridge is new.

Solution #1

posted on Nov 10, 2009
Not Rated)

fkmJag

Rank: Wiz 
Rating: 85%, 15 votes
More than one possibility for this problem.
1. the printer software/driver may be configured to use the colour cartridge to provide black (muddy brown). In this case you would need to tell it that you are using a dedicated black cartridge for black printing.
2. The black cartridge may not be seated properly. Take out and reseat.
3. The plastic/cellophane cover may still be over the print head. Take the cartridge out of the printer and peel it off.
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