Question about Hitachi 50V500 50 in. HD-Ready LCD Television
You have a defective light engine and Hitachi is aware of it. This just recently happened to us and here's what you need to do. Call Hitachi's customer RELATIONS department (not customer service) at 800-654-7013 and tell them what your set it doing and that you have a bad light engine. They will initially act like they've never heard of this problem...but they have! They will however, give you the names of some certified dealers in your area. Once you have a tech come and to diagnois the problem (takes about 5 seconds once you turn the TV on) call Hitachi back at the # I listed above. Hitachi will all of sudden tell you that they will call the dealer and confirm that it's a bad light engine. Once they confirm this is the problem, they will send a brand new light engine to the dealer and the dealer should then call you and come to your home to install it.
Here's the kicker, regardless if your still under warranty or not, Hitachi is covering the cost of this part (part around $1500) however, if you're not under warranty, you will have to pay the install. Our install was $400...worth it to us on a $3600 TV that we've only had 3 years and we've loved. If you're still under warrnanty, Hitachi will cover the part and the install.
Please DO NOT let any certified dealer or store tell you that you will have to pay for this part. Hitachi is replacing it for free. They have not recalled this part but they are replacing it. You just pay the install if not under warranty.
One other thing, PLEASE deal only with Hitachis customer relations department at the # I listed above and not their regular customer service. Their regular customer service will not be able to help you and will have you very frustrated. Once our light engine was replaced, the TV is like brand new. Good Luck:)
Posted on Jan 08, 2008
Uh Oh! blue screen of death. Your light engine
has warped a little from overheating and is distorting the picture.
My suggestion to you is to get on the phone with hitachi and start complaining, then keep complaining until they agree to pay for it. You may have to get the problem diagnosed by a pro before they agree to pay for it though.
Hope ya fix it!
Posted on Jan 07, 2008
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Posted on Jan 02, 2017
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