Question about Maytag Neptune MAH5500B Front Load Washer

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Door Lock won't release.

Ok, I just replaced the board and the wax motor. As soon as I closed the door, it locked and now I can't get it open. It ran a full cycle with no problem, but the door lock light stays on and the door won't release. Any help?

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Re: Door Lock won't release.

Pull your wire in soap dispenser to open door. You may have crimped a wire at door latch assy. when lowering top.

Posted on Jan 07, 2008

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Door light wont come on and dor wont lock, also replaced control board with new on and burned hole in it just like original

Hi, The wax motor of the door lock is the problem that is burning up the boards, replace the redish brown wax motor in the door lock assembly

Sep 24, 2012 | Washing Machines

1 Answer

How do you replace door handle on maytag maf1375 washer


You have to replace the door lock assembly. For that open the door and remove the four screws that hold the front panel. There are two on the door hinges and two on the other side. Then remove front by rolling the edge out. Now you will need to get the top lifted up. Remove the four screws that hold the soap dish trim on the top. Then there is a bracket on the front corners that have to be removed. Now you can lift the top and see the door lock switches and wax motor. You can remove the three top screws near the timer and flip the top down so you can look at the control board on top the washer.
Check the R-11 resistor to see if it is burnt. This resistor burns out when the door lock wax motor fails.If the resistor is bad you should replace the control board and the door lock wax motor

Please get back to us if you have further query else please accept the suggestion.
Thank you for contacting

Jul 05, 2011 | Washing Machines

1 Answer

My maytag MLE2000AYW will not lock, how hard is it to replace or fix?

I would be concerned about your door latch wax motor ( part # 12002535) though... See Neptune Help for more information about replacing the faulty wax motor with brown colored actuator tip before it damages your machine control board.
When the wax motor shorts out it will blow the Q6 triac and then the R11 resistor will burn and your door probably won't lock anymore as indicated by the door locked light not coming on. The next thing you will notice is that your clothes will be soaking wet after the wash cycle because the spin cycle will not work if the door does not lock...

Your machine control board is located above the dryer on the right side.

Every Maytag Neptune front loader with a timer knob (non digital) has a wax motor and all of them shipped with faulty one except the later 2000 series stacker models. You should proactively replace the wax motor with the new design (with black tip) to prevent the Q6 R11 failure on the control board. If you're too late you can try the STAGE 1 repair kit at the same site above.

To inspect your door latch wax motor on the stackers you:

  • Unplug machine
  • Remove the (2) screws holding center panel and remove panel
  • Remove the (1) center screw holding the top panel located inside compartment above washer
  • Remove the top panel to expose the door latch assembly

    I hope this helps you.

Mar 27, 2011 | Maytag Neptune MLE2000A Front Load Stacked...

1 Answer

My machine wach but do not spin a the end.

Note: This solution is intended only for asker qualityisc as per Live Chat session discussion. Error code reads E47 which means the Control board thinks the PTC circuit (wax motor) is open.

Unplug the machine then remove the spring-loaded wire loop that holds in place the front of the bellows over the lip of the door opening in the front panel.

Using needle nose pliers, start where the spring and wire are connected at the bottom of the bellows and pull the wire out of the groove of the bellows then pull the bellows off of the lip of the front panel.

Remove the screws securing the door lock and switch assembly to the front panel. Once the screws are removed, lift the door lock and switch assembly then pull it away from the front panel.

Take the door lock and switch assembly out of the machine and disconnect the electrical connections.


Measure the resistance of the wax motor. The normal resistance is around 1500 ohms. Shorted or open circuit wax motor means the door lock and switch assembly needs to be replaced.

replace the door lock and switch assembly (part #131763202) if the wax motor reads shorted or open to address the issue. But if the wax motor resistance is normal, check the continuity of the door lock and switch assembly wire harness, particularly the wax motor wire harness. Start with the continuity of the red/black wire of the wax motor harness to each of the red/black wires of the door lock and switch assembly harness. They should all have continuity; otherwise, replace the harness.

Remove the top panel to access the control board if further continuity test is necessary or if the red/black wire of the wax motor harness has continuity with the all other red/black wires of the door lock and switch assembly harness.

Remove the screws attaching the top panel to the rear of the cabinet then lift the panel off. The console can be removed from the cabinet to completely access the control board connections, particularly the door lock and switch assembly harness connections. Check the continuity of the red/black wires at the door lock and switch assembly to the red/black wire of the harness connected to connector J2 on the control board.

The problem is in the control board if the wax motor is good and the door lock and switch assembly wire harness has all the necessary continuity. The only viable solution, should that be the case, is the replacement of the control board.

Oct 03, 2010 | Frigidaire GLTF2940ES Front Load Washer

1 Answer

The control lock buttton is on. How do I remove it?

Handyman here-

I had a maytag neptune that did a similar thing. Door would close, but not lock. On the maytag there is 'wax motor' that closes the door lock. Mine melted and would not close. When the repairman came out I noticed a 'wire' that he pulled to make sure the locking mechanism was retracted before he pulled the 'motor'. Perhaps you can find a similar release mechanism to open your door. Note that your machine will not work properly until its replaced.

Good Luck!

Apr 03, 2010 | Whirlpool Duet GHW9150P Front Load Washer

1 Answer

Im having trouble with my maytag neptune tl washer it wont finish the spin cycle

Please see the following Whirlpool / Maytag service manual for Neptune washers.$FILE/Maytag_Neptune_Washer.pdf

On page 3-1 the manual explains that if the washer shuts off during the spin cycle, the problem points to a weak spring in the door lock mechanism.

"Shuts OFF In The Middle Of The Spin Cycle:
During the spin cycle, the machine control
monitors the door lock mechanism to ensure
the door is locked. This is done through the
door lock enable switch. During "lock mode,"
the shaft of the door lock mechanism is
pressed forward by the door lock wax motor,
and the shaft presses in the button of the door
lock enable switch. If the machine control
board sees the switch OPEN during the spin
cycle, the machine control board will automatically
shut the washer OFF. This is caused
by a weak spring in the door lock wax motor.
Replace the complete door lock mechanism.

Oct 25, 2009 | Washing Machines

3 Answers

Won't spin E47 code

the door switch needs tobe replace it is faulty i have had this problem in the past.changeing the door switch will solve this. the part number is 131763200

Sep 17, 2009 | Frigidaire Affinity ATF7000E Front Load...

1 Answer

My washer wont do the spin cycle. everything else work fine but no spin

The reason the washer won’t spin is due to the either of the latches on the door.
This model uses a two stage lock that latches the door when the load starts, and then when it is time to spin, the second lock engages to ensure the door is properly secured prior to beginning the spin. When this second lock engages, it also closes a set of switch contacts (the auxiliary door switch) telling the control board the door is closed and locked. If for some reason this switch is not closed, the washer will tumble during what would normally be the spin cycle until the entire cycle is complete.
On the entire Frigidaire ATFxxxxxxx line of front load washers, if the secondary door lock fails, the unit will not spin. If you suspect this is the reason your washer is not spinning, do a check of the error log and you will find an E47 error has been logged. This error indicates the control board thinks the wax motor has failed because the auxiliary switch never closed. The customer will not see this error in the display, but it will be stored in memory. A quick resistance check of the wax motor will tell you if it has failed. Expect 1K to 1.5K of resistance from most of the wax motor heaters.

After finding the E47 error stored in memory, I would request you that the switch be removed from the outer door seal spring so you could pull the switch out the front. A quick resistance check showed the wax motor was open electrically so it was no longer working. Install a new switch assembly
, reattached all the wires along with the door seal. And now the washer will wash and spin.

Thank You for using

Jul 28, 2009 | Frigidaire ATF6000ES Front Load Washer

1 Answer

Door lock failure

It sounds like your door lock unit has a bad wax motor. There are 2 wax motors on the unit. 1 which actually locks the door and 1 that presses down on a check switch to tell the computer board that the door is locked. The wax motor that is bad is the one that presses down on the check switch. It is not a part that can be replaced on its own and you will need to change the entire door lock unit

Jan 02, 2009 | Maytag Neptune MAH5500B Front Load Washer

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