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Call Jarden, who owns crock pot. i called on my smart pot handle and they are sending me out a new lid - free. www.crockpot.com someone posted the phone number on another question reponse on the same topic. have your model number whne you call. that was all they asked for.
For what it's worth, when the handle on my mother-in-law's crockpot broke, I went to Home Depot and bought a cheap wooden drawer knob (about $1 as I recall). I put a plastic washer between the knob and the glass and another under the screw head from the bottom (to prevent cracking the lid), tightened the screw and good as new.
Call Hamilton Beach. This crock pot was recalled because of threat of severe burn. My handle broke and I dropped my lid. When I called to buy a new lid, I was told of the recall. They will send you an envelope. You then send back the end of the cord. I got a whole new cooker, crock and lid in the mail. : )