You can go to my computer open up the drive that has your player in it should have a folder called system. If you do not see it change your folder options to view hidden files and folders. To do this you go to the tools on the tool bar click folder options then click the view tab and it should be somewhere in the list. In the folder "system "there are other folders. The folder called music should have it. If not it is on the root of the player in the folder also called music.
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Save your music and format the sansa and reset 1: RESET: Go into the settings and scroll down to reset all, push center button, scroll to yes, push center this will restore factory settings..... 2: Reset All NOTE: THIS IS AN ADVANCED OPERATION AND RESTORES ALL SETTINGS TO THE FACTORY DEFAULTS. NORMAL USERS ARE NOT RECOMMENDED TO PERFORM THIS OPERATION! If your device freezes up press the Menu button and hold for 15 seconds. This is like a power down of the device. Once you perform the reset, the adjustments you made during last operation will be gone. This is what it states in the manual for the 260 sansa Page 29 3: Recovery Mode also resets system settings when unplugged... lock your sansa hold in the rec key on the left at the same time push the menu/power button this will take you to recovery mode connect to comp when finished unplug
In order to activate pre-loaded songs again you would have to visit nearest Nokia Care center and carry proof of purchase of your cell phone, they would activate the pre-loaded songs again for you.
Pre-loaded songs are DRM protected songs, i had a similar problem with my handset when i first upgraded my phone, it is advisible in future to first take a back up of your device before you upgrade to avoid this problem
The fastest way is to connect the Sansa to your PC, which become and when the autorun options come up browse files, go into music and delete the music you want. The long way is while the song is playing, hit the down key (the key with the 4 lines) and when the menu comes up, scroll to delete song.
Do you have a subscription with Rhapsody or Napster?
If so, you need to log in for them to update your account, which will solve it.
If not, did you use your own music from CD's? Did you use Windows Media Player to copy the music to the computer? Did you change the default settings in Windows Media Player?
If so, the default settings for WMP are to "copy protect my music", which will give you this error. You will need to change the RIP Music settings in WMP. Tools>Options> un-check the copy protect my music option.
Finally, if you have the "Rhapsody" version, there is pre-loaded music on it that if not deleted, will cause this problem. You can format the device to remove the pre-loaded music, or manually delete it from the System folder.
Okay, here's what i've encountered: songs that I downloaded on rhapsody, without purchasing, only lasted about 7-10 days unless i reconnected. once my trial period ended, i lost all the songs. songs that i've purchased i've had no trouble (although if you load them to the sansa immediately after download, you may get the same message. its best to wait at least 24 hours). good luck