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Insignia Pilot - USB device not recognized

I have Win XP, and every time I plug my Insignia Pilot (4GB) into it, my computer does not recognize it, and says I need to install the driver. It only came with software-no drivers. I looked on the company website, and drivers are only available for Win 98. Any suggestions on how to get this player to work with my computer??

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Re: Insignia Pilot - USB device not recognized

I fixed it! I guess it's good that I'm not tech ****** otherwise, I'd would've only had the option to return it as Insignia's tech support response sucks *****!

Go to their site, and look up how to switch your player from MTP read mode, to MSC read mode. (They'll say it's just for MACs, but I just did it for my WinXP Notebook and it solved all my problems.)

It's really simple, and should only take 2 minutes.

Posted on Mar 09, 2008

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it is not appering in my copmuters but it is charging.

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My PC is not recognizing my Insignia KIX MP3 player any longer

Have you tried changing the cable to another one you know works or have you reinstalled your players drivers?

if you haven't done so, try to uninstall the drivers for your device and then reinstall them. With the player plugged into your usb, open up your Device Manager.

for XP, right click your MY Computer on the desktop and select Properties, click the Hardware tab, click on the Device Manager button. Im not a Vista user but on there I believe you open the Properties on My Computer still, then on the left side of the System Information window, click the Device Manager link.
(or hold Windows Key and press the Pause key to open DM)

Once in the DM, locate your player. Usually under the Universal Serial Bus Controllers. It may be named Mass Storage Device or something else. If you cant recognize it in the list, unplug it an plug back in while looking at all the USB deviced currently installed.

If you see no changes at all as you plug/unplug your player then you may have another problem.

Jun 27, 2009 | Insignia Kix NS-1A10F MP3 Player

1 Answer

Usb device not recognized when i plug in my zune

do you have the software installed? or a older version installed? if so that could be your problem with the drivers. try downloading the zune 3.0 software directly from the zune website instead of updating ,  here is the link to the download page
Make sure you uninstall any previous zune software first!
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Computer does not recognize the Insignia NS-2V17

The problem is after service pack 3, xp pro does not recognize MTP devices any longer

  • Click on the Start button and Select Settings. Then click on Control Panel.
  • Double click System, and then select the Hardware tab.
  • Click on Device manager.
  • Click on the '+' for Portable device and you will see "Insignia Video Player".
  • Right click and select "Update driver".
  • A Hardware Update Window will open, Check the "Install from a list or specific location" checkbox and then click next.
  • On the next screen select "Don't Search. I will choose the driver to install".
  • Click next and then you will see a window showing multiple drivers, Select the "Portable Devices" driver and you can select MTP or USB mass storage.
  • Select "USB Mass Storage Device" and click next.
  • XP will finish installing the driver and you MP3/video player will appear and your device will now appear as a hard drive(s) (if you have a memory card) on your system.
  • Windows Media Player and other application will now recognize your device.

Jan 08, 2009 | Insignia NS-DV2G MP3 Player

3 Answers

Computer not recognizing mp3 player

Just got a trutech. I have tried plugging the usb in on several computers and each time I get the same message that windows does not recognize the device. I have tried changing usb chords as well.

Aug 09, 2008 | TruTech SMP-1 GBL MP3 Player

1 Answer

Windows ME and Insignia

Insignia mp3 players can use the generic mass storage driver in almost any computer. Windows ME includes a generic mass storage driver. When you plug in the USB cord, two extra drive letters will show up in Windows Explorer. Songs go into the Music folder. For neatness: Make new folder for each artist and under each artist, make a new folder for each album.
Also slight chance the USB mode got off of Automatic in the player's options. Please do advise if it won't work, I will show you where to get the generic mass storage driver for windows ME and 98 if for some reason it isn't installed on your machine.

Jun 27, 2008 | Insignia Pilot MP3 Player

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Problem with my Insignia Pilot 4GB Video MP3

the same thing happend to mine i just left it alone the battery eventually went dead when i conneted it to my computer it charged and has worked ever since

Jun 13, 2008 | Insignia Pilot MP3 Player

1 Answer

Insignia Pilot doesn't always recognize music files we go!

1) Back up all your files on the player.
2) Re-format the player in windows as either FAT16 or FAT32 (no this will not remove the OS firmware).
3) Place your files back onto the player.

The volatile memory on these units can become corrupted if your USB connection is underpowered, split too many times, or has a few devices also drawing power.

This should fix your problem.

Good luck!

May 03, 2008 | Insignia NS-DV2G MP3 Player

1 Answer


These units take more power than a thumb drive and sometimes the front USB ports on a computer just don't push enough current to recognize these players (I have the same issue).

Try plugging it into the back USB ports.

Also, make sure your USB ports are working correctly in your device manager.

Apr 27, 2008 | Insignia NS-DV2G MP3 Player

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