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Cannot get keychain to turn on when dissconnected from computer

I have installed program transferred pictures on to my keychain and all pictures are on my keychain. The problem I have is when disconnected from my computer the keychain will not turn on I have tried everything. Even reinstalled and started from the beginning and I even tried reseting it on the back of the keychain. The keychain only works when hooked up to my computer. Please help.

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I have charged the keychain and the light is green and still does not turn on.

Posted on Jan 11, 2008

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Sounds like your battery is dead.
1. Please note that when charging from your USB cable to the computer, full charging time will take up to 7 hours. If you are charging using your own DC car charger or AC wall adaptor,
charging time will be much less and will take up to 3 hours.


2. Indicator light will turn green when charging is complete.

Posted on Jan 11, 2008

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Posted on Jan 02, 2017

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1 Answer

Need driver to install program


It seems you may have corrupted your key chain somehow, try to reistall what ever program is runnig the pics on the key chain.

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If you haven't already, run the installation program on the disk. Then open the program and follow the instructions for transferring images to the frame.

Dec 29, 2008 | Yahoo Mail

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Program will not run properly


I found this on an Amazon review. I hope it works for you:

1) Install the software on the CD (although the application won't open just yet)
2) Plug in the usb cable into the pc and the keychain and wait a minute (nothing happened here for me)
3) Unplug the cable that goes into the keychain, and then plug it back in. On the keychain screen, an option menu should come up that allows you to select either to power the keychain or to update the keychain via usb. Select the update option. (Note that drivers might install before this or maybe it found the driver I downloaded at the coby website?)
4) Now that you have selected the update option, you can now open the program that was installed off of the cd. Select the pictures you want, move them over, and then download them to the keychain.

Dec 24, 2008 | Computers & Internet

5 Answers

Photo viewer program stuck on ''initializing''


you might try connecting the keychain first and making sure it turns on upon connecting to your PC via the USB cable.

my problem is the photo viewer software that came with it doesn't find any JPG images to put on the keychain...it crashes everytime i click a folder to browse and i've removed and re-installed it twice now. what a piece of ****.

Dec 09, 2008 | Computers & Internet

4 Answers

Digital photo keychain


go to their website... www.mscustomercare.com and they have the drivers and stuff there....The problem i have is that after ive charged it for 3 days it wont turn on! It works when its plugged into the USB but as soon as i unplug it....wont turn on!

Dec 22, 2007 | Tao 89811-PB1 Digital Picture Keychain

3 Answers

Innovage Digital Phot Keychain


I was a little frustrated reading the above...being a PC user....this apparently works well for Mac users.

first, you must 'charge' the unit for 3 hours.

IT IS an easy fix...uninstall the Picture Viewer that you got from the Disc they gave...Throw it away. Go to www.mscustomercare.com at the top of the keychain section, it says "download".............. THIS version works.

Dec 22, 2007 | Tao 89811-PB1 Digital Picture Keychain

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Digital photo key chain problems


Hi Maria, I accidentally found out how to get it to work. What the instructions do not tell you is after you move the arrow to USB Update, you want to hit the little power button on the keychain. You should hear a little tone that your computer makes when new hardware is attached. At that point, you should be able to run the program and it should recognize your device.

I suggest you modify they instructions on Step 1.

Dina43

Dec 21, 2007 | Tao 89811-PB1 Digital Picture Keychain

23 Answers

Innovage Digital Photo Album w Keychain driver


Summary of Solutions posted here and elsewhere:

I just received a Innovage Digital Photo Album Keychain as a gift and ran into some of the issues posted here. I am going to summarize the solutions I have come across in hopes they will help others.

Installing/obtaining the software:

The keychain requires you to use custom software to upload pictures. The keychain includes a mini-cd with the software. If you have a computer with a slot loading cd (i.e. laptop, imac, mac-mini, etc) do not try to put the CD into your computer, it may become stuck! Either call the service line and order a full size cd, or try downloading the software from either:
Coby DP-151 software
Digital Foci - Pocket Album software
(While these are different digital photo products, the transfer software appears to be same as the Innovate software)

The software should be installed before you plug in the keychain into your USB port.

Software Issues:

Some users have complained that they can't see the whole transfer window. You might have your screen resolution set too low (like 680x480 or 800x600) try increasing to 1024x768 or bigger.

Finding photos: The software is quite simple, it does not integrate with your photo software (e.g. iphoto) it simple reads image files. You will need to point the software to where your photos are stored on your computer. For most people this is either "My Pictures" or simply "Pictures" folder.

Transferring photos: There have been some recommendations to transfer the photos to the keychain in small batches (like 6-10) rather than queuing up 60 images to transfer all at once. Apparently the software has crashed on some peoples machines when transferring many images.

Device Issues:


Charging: The device has an internal battery, it must be charged via your computers USB port. In must be in the charge mode, it will not charge when it is in the update mode. When you first plug the device into your USB port a menu should come up on the screen. You can use the arrow buttons to change the selection, then press the power key to select your choice. For charging you should select "USB Charge". In this mode the keychain will display images and won't let you power off. The red light will supposedly turn green once the keychain is fully charged.

Transferring images:
The keychain must be in the "USB Update" mode before your software will talk with it. Try unplugging the keychain, plug it back in, wait for the menu, use the arrow keys to select "USB update", press the power button. Now try running your transfer software

Bad USB cables: Many people have reported that the supplied USB cable doesn't work. If you are having problems with charging or transferring images, first try another USB cable from a similar type device if you have one (many cameras have the same sized mini usb connectors)

Hope this helps someone!

Nov 30, 2007 | Baby Gear

10 Answers

Software--Innovage Digital Photo Keychain


found that on another site - after I had the same trouble - this software really works - updated the pic frame in no time :)

IT IS an easy fix...uninstall the Picture Viewer that you got from the Disc they gave...Throw it away. Go to www.mscustomercare.com at the top of the keychain section, it says "download".............. THIS version works.

Sep 30, 2007 | Cameras

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I'm I dropped my necklace inside my 2018 Camry XSE & I finally saw it today a few weeks inside the lining of the drivers seat belt buckle. Can you tell me how to retrieve my necklace? Thanks! Denise My necklace is inside the lining around the "stem?" Of the seat belt buckle down inside a hole. It's a white gold necklace but appeared to me that it's laying on top of something silver? Possibly some type of track inside the assembly. Honestly I have no idea what I'm talking about. I was excited when I saw it since it appeared as though it could be easily retrieved and it doesn't look like it's very far down inside the lining of the buckle either, so since I have tiny hands I thought I might possibly even be able to get it out with only my hand. Sadly I was mistaken. Next I took some thick, heavy craft wire; first thing I thought of bent it over & made a hook on on end? I'm no fisherman but it seemed that logically it should work? I should be able to catch the chain in the hook. With the fabric of the lining being a charcoal color, inside the lining even darker. Inside a dark car with only an over head light, trying to hold a flashlight while necklace fishing in over 100 degree temps, though I'm stubborn and didn't want to. The heat did finally convince me I had no idea what I as doing and the chances of my catching my necklace at that point much less actually reeling it in safely were probably few and far between. So I'm back to searching the internet yet again. Ha! If you're wondering why I'm going to such lengths to retrieve a necklace, I bought it the day my first grand baby was born and it has her name and birth information engraved on it. It's the sentimental value for her DeDe that makes it so special and why I want to get it back so badly. I'm very much appreciative of anything you can advise me to do to help me with this process. Thank you so much, Denise Tallant a/k/a Stella James's DeDe

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