Question about Actiontec (GT704WG) Router

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MTU fail actiontec gt704wg

How can I change my MTU? I get mtu fail whenever I try to sign up for xbox live. Many thanks

Jack Dofelmire
jackdofelmire@yahoo.com

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  • lcarlosr Mar 23, 2008

    Will that work on the XBOX 360 also ?

  • lcarlosr Mar 25, 2008

    I have the same problem with my xbox360.I was on 3way on my phone with a QWEST rep., XBOXLIVE rep , & ACTIONTEC rep, for 2 1/2 hours and still no luck connecting. MTU still down.

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I opened my xbox 360 and i did not see a switch any where. don't do it its a lie.

Posted on Oct 09, 2008

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That's just going to void the warranty, I don't really sugest you to do it.

Posted on Jan 28, 2009

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With a screwdriver open your xbox. you will se a switch there with MTU written above. it . just switch it to 1400.

good luck

Garry W

Posted on Jan 26, 2008

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Hi im from xbox live support team. all you have to do is call your isp then tell them to set your mtu to 1364.

that's about it ^^

Posted on Jan 31, 2009

  • mikey core Jan 31, 2009

    hi im from xbox live support team

    all you have to do is call your isp

    then tell them to set your MTU to 1364

    thats about it ^__^


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1 Answer

Not enough mtu to go to xbox live at hotel


An MTU is the largest physical packet size, measure in Bytes that a network is capable of transmitting.. If messages are larger than the MTU they are divided into smaller packets before they can be sent. All networks have different MTU's which the owner of the network set at what they want to set it at. 576 is a very common MTU if you connect through PPP. 1500 is the most common MTU for Ethernet connections. The Xbox Live system requires your network to have a certain Maximum Transmission Unit (MTU). MTU values are important to the performance of online games. If this test fails, you can adjust the MTU setting on your network router or equivalent device to resolve the problem. Xbox live requires the network you use to have a maximum MTU. This is key to online gamesing. If the MTU fails then you have to adjust the router you are using. If you cannot access the router to adjust the MTU the you will not be able to play online games.

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Two things needs to be cleared:

1) Which connection did you talking about LAN/WAN?

2) Xbox live may not be up yet, can you verify it?

Most home gateway routers can only change WAM MTU for certain connection type (PPPOE), and cannot set MTU for LAN and other WAN connection.

To change MTU for PPPOE, going to WAN connection setting, and you will see the MTU options box. But do not change it unless your ISP told you to do so.
So make sure Xbox live is online -- I am no Xbox fun so I have no idea how it works, but just guess from your message.

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XBox Live is down today June 16th, 2009. It'll be down until either late tonight or early tomorrow. There is maintenance being done on the servers.

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