Question about Acer Aspire 5100 Notebook
Since I bought the Aspire 5100 in Dec. 2006, it has crashed 4 times. When it crashes, a weird screen comes up, and everything is frozen, so you cannot do anything but power it down. When you try to power back up, most of the time it will not boot up. Rarely, it will boot up but the keyboard and mouse are locked, so again, you can't do anything. The first time it happened was March 2007, about 90 days after I bought it. I sent it in to Acer, and they replaced the motherboard. The same exact thing happened in June 2007 and in Oct 2007. They replaced the motherboard each time. With this trend, I knew that if it happened outside the 1-year warranty, Acer would tell me I'm on my own, so I called to complain that they never fixed the problem. They did confirm that outside the 1-year warranty, I would be on my own! (Sad way to stand behind your product and to take care of your customers!) Well, it just happened again mid-February, they told me to take a hike, and I got my attorney involved. In researching this problem, I spoke to a very experienced computer repair center who confirmed they have been getting in these models with the same exact problem. He confirmed that something is causing the connections for the keyboard, the mouse, and the USB ports to blow on the motherboard, which is why Acer kept replacing the motherboards on my unit until I was out of warranty. And to compound the problem, even if I wanted to have it repaired, it seems the motherboards can't be gotten. He also pointed me to posts from Italy, from Ontario Canada, and from several other states in the U.S. with users with this Acer model outlining the exact same scenario. So, I'm stuck with a computer that doesn't work and that cannot be fixed! What Acer should have done was a recall to fix their obvious design flaw OR to make it right with customers who paid good money for a reliable laptop and instead got in essence a defective product. But that would cost Acer too much money, so I guess they figure they'll field complaints until people get tired and give up. I'm working on a legal alternative. Contact me at email@example.com if you'd like to explore options. My name is Ed, and the ejulaw stands for Equal Justice Under Law, which Acer counts on us not exercising.
Posted on Feb 23, 2008
The solution is never buy an Acer & especially never buy anything from Tiger Direct.
We unfortunately bought two Acer laptops at about the same time...disaster...lemons!
To top it off, when I finally sent one of them back for them repair issues that I'd had with mine from the beginning, they fixed only about half of the problems, some barely/poorly (e.g. loud, barely working DVDrw drive (whatever you call that thing) THEN apparently they dropped it (looks like onto a concrete floor), cracking/smashing the top and the bottom, ruining my SD slot, USB port...I haven't checked the ethernet port on that corner...THEN just put it in the box and sent it back to me without a word (box was perfect and totally undamaged/not crushed)
To this day the on/off button barely works, and sometimes does not (issue from initial purchase, right out of the box, along with other problems.)
My son's laptop has had issues. Week or so ago wouldn't come on at all. When it finally did come on, booting up to the desktop, keyboard, mouse, touchpad, etc. do not work.
I'd love to hear from you if you have any solutions to fix these inexpensively, and/or if you have found legal recourse.
Posted on Jan 09, 2010
Hi friends i cant workmy laptop when i turn on the power the main page will not come but i can work safemode no audio & my main keyboard mousenot working pls can u help with me.this is my email id; firstname.lastname@example.org
Posted on Jul 09, 2008
I have took out all the good parts from this laptop then destory it. I have also tell all my friends DO NOT buy ACER anymore, for the internet power in this day, word of mouth is a best way that will easily destroy ACER. Mad.
Posted on Feb 25, 2008
I have the same problem with keyboard, mousepad, and usb ports. Acer was no help...took to mom and pop repair shop and they are telling me that it is the main board....they have seen a tremendous amount of these acers come in with the same problem..$450 to fix. Thanks acer
Posted on Jan 19, 2008
sory to bud in and post a problem but i am working on a laptop that the keyboard and mouse is frozen as if the service that is controling the keyboard and mouse is not started. the thing is the keyboard and mouse works when i boot up in safe mode then there is no problem with the keyboard and mouse but booting normaly it is not working.a windows repair does not fix the problem. i am using windows xp pro no sp pack. had this problem befor. the only thing that worked the previos time was a format but i dont want to format this pc. if enyone can asist me with this problem. please contact me at IvanX@lantic.net.
with thanks Ivan
Posted on Jan 08, 2008
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
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Posted on Jan 02, 2017
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