I can't hear the person I'm video calling, how do

on the lower task bar assuming your using windows flavor click on the speaker and raise the volume up if you can here sounds on your computer then it's not on your end it's on the other persons end. However depending on the version of windows you are running you can right clcik the speaker and open it up to see if there is one of the volume controls that are muted there would be a red check in a small box if there is one then clcik on it to remove the check mark also raise the volume bar sall the way up. If thisdoes not fix the problem then it is in your software for video calling. There may be a setting in that software that you have to adjust to be able to here. if you can play any windows media and can here it then it may be the latter. However update your computer with windows update to make sure you have all the latest codecs that you can play. If you still need help let us know. check those things first. Hope this helps.